Shipway: Logistics Aggregation

I would like to appreciate Shipway for providing excellent logistics and order management support. The platform has been very helpful in streamlining operations and making the overall process smoother. A special thanks to Mr. Aminur for his consistent support, quick responses, and proactive approach in resolving issues. His dedication and willingness to help have made a real difference. Overall, it has been a great experience working with Shipway and Aminur. Keep up the great work

Great experience with the team so far, POC Reeshika has been so supportive with our queries and has helped us a lot, Over all will recommend to go for Shipway if you are looking for genuine service and reliable support.

saurabh patel, Shipway has been a game-changer for our store's post-purchase experience. Before integrating it, our support team was constantly overwhelmed with "Where is my order?" (WISMO) queries. Shipway solved this overnight by allowing us to create a custom, branded tracking page hosted directly on our website, rather than sending buyers to a generic carrier portal.

Shipway has significantly improved our post-purchase workflow. The standout feature for us is the branded tracking page and the automated WhatsApp and SMS notifications, which have drastically reduced our "Where is my order?" (WISMO) support tickets. The Non-Delivery Report (NDR) management is also highly effective; automating our COD confirmations and delivery re-attempts has noticeably lowered our Return to Origin (RTO) rates.

Shipway provides a highly efficient and reliable logistics infrastructure for our e-commerce operations. The platform integrates seamlessly with our storefront, significantly optimizing order tracking, reverse logistics, and NDR management. By automating customer updates, it has elevated our post-purchase experience while consistently reducing operational overhead and RTO rates. I highly recommend Shipway as a robust and scalable fulfillment solution.

We have been using Shipway as our courier aggregator for the past two years, and overall, our experience has been good. Thanks to Meetu Dhar (KAM) from Customer Support for their helpful support. When the new panel UI was introduced, there were a few flaws, but the team listened to our feedback and gradually resolved many issues. Also, appreciation to Megha Kaur from the Product Team for genuinely taking note of our suggestions. It's great to see a team that values client feedback and is willing to make improvements. Overall, a good experience with Shipway. We hope the remaining quirks and issues will also be resolved as quickly as possible in the future.

We’re very satisfied with Shipway’s service and support. It’s great to have a dependable shipping partner and a support team that genuinely cares about helping businesses succeed. Highly recommended!

We are very satisfied with their service and would highly recommend Shipway to other businesses!

Very good company. Must Try.

We are using Shipway for our business and our experience has been great. The platform works smoothly, tracking is reliable, and it helps us manage our shipments efficiently. Their support team is extremely helpful, responsive, and always ready to assist whenever needed. Overall, we are very satisfied with their service and would highly recommend Shipway to other businesses. A special thanks to Reeshika for her outstanding support. She is extremely helpful, guides us through every step, and patiently resolves any issues or queries we have. Her proactive approach and willingness to help make a big difference. It's great to have someone who genuinely ensures that everything runs smoothly.

We've had a very good experience with Shipway. The platform is reliable, easy to use, and has helped us manage our shipping operations smoothly. The support team is responsive and always ready to assist whenever required. A special thanks to Saurabh for his outstanding support. He is extremely helpful, guides us through every step, and patiently resolves any issues or queries we have. His proactive approach and willingness to help make a big difference. It's great to have someone who genuinely ensures that everything runs smoothly. Overall, we are very satisfied with Shipway's service and support. Highly recommended for businesses looking for a dependable shipping solution.

Overall experience with Shipway is good. Aman Grover and Meetu Dhar ( KAM ) are very helpful in resolving the problems. They take feedbacks and resolve it in real time so we as sellers dont face any problems.

Consistent service that supports our daily operations well & good logistics partner for regular business needs.

Shipway is an amazing and very user-friendly platform. The panel is smooth, and the overall experience with Shipway has been excellent. We are working with a dedicated KAM who is always ready to support and resolve queries promptly. Highly recommended for all brand sellers.

shipway panel is very easy to use and KAM support is exceptional

A special thanks to Naveen for the excellent support and quick assistance throughout our experience with Shipway. He has always been responsive, helpful, and proactive in resolving issues on time. Shipway’s platform is smooth, easy to use, and has helped us manage our shipments efficiently. Highly recommended for e-commerce businesses looking for reliable logistics support.

The Project Coordinator has been supportive and helpful in addressing ongoing logistics issues. However, we are still facing challenges with the logistics integration in certain areas, leading to increased RTO cases and customer complaints regarding deliveries. In some cases, parcels are returned without reaching customers, and there have also been instances of non-brand products being received in returned shipments. Additionally, claims for such cases have not been provided in most instances.

I have been working with shipway since 2023, great app with. excellent support team and my account manager Mr Naveen Singh. whatsapp flows are seamless, and actual support in verifying pickups and delays is on personal level.

I’m very satisfied with Shipway courier service. The platform is easy to use, shipment tracking is accurate, and the support team responds quickly whenever assistance is needed. My overall experience has been smooth and reliable, and it has helped manage deliveries efficiently for my business. Highly recommended for eCommerce shipping and logistics management