Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.6
feedback
4,069
chart
#266
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
7%
-
Less than a month
18%
-
Less than a year
37%
-
More than a year
32%
Reviews Summary
The reviews for this Shopify App are overwhelmingly negative, with users expressing frustration over the app's functionality and support. Many users reported issues with connecting their Facebook and Instagram accounts to their Shopify store, leading to billing problems and inability to use the sales channel effectively. The lack of clear instructions, poor user experience, and unresponsive support were common themes in the reviews. Some users also mentioned security concerns and difficulties in managing catalogs and ads.
Highlights
Review RSS Feed
All reviews
Jan. 26, 2026
If I could give 0 stars, I would. Meta has disabled my personal account along with all of my connected business accounts, cutting off access to over 10 years of business data, communications, and customer connections. There is no functional support system available. Every support pathway requires logging in, yet login is blocked — including attempts to access support through the Shopify integration. This creates a closed loop with no way to reach a human or submit an appeal. An automated AI system has made a serious and damaging error, and there is no accessible process to correct it. This lack of accountability and human support is unacceptable, especially for businesses that depend on these platforms for daily operations.
Jan. 24, 2026
Very pathetic experience with the app and meta in general, catalogue mismatch is such a common issue but developers never fix it. When you speak with their team they ask yu to custom change the code. Now what is the point of paying meta and Shopify if one was going to dive into custom coding. Sadly these big fish are out of reach of commoners like us but they do cost us a lot
Jan. 22, 2026
Been in UI/UX and software development for nearly 20 years, I've never seen a more difficult tool in my life Many configurations that don't get connected by default, and impossible to troubleshoot. The Chat service is a joke. They never respond, and the chat service disconnects while you're waiting sometimes hours to get someone. To make it worse, they're happy to take your money for ad campaigns even when the app is not configured correctly, resulting in just a loss of funds with no benefit.
Jan. 20, 2026
This app is impossible to connect for us. Its brutal. How can a billion dollar company not have this sorted out.
Jan. 20, 2026
meta yı genel olarak şöyle düşünün zamanının en iyi marka model aracı herşey düşünülmüş süper lüks değerli araç ama biz 2026 dayız meta 2000 lerde kalmış gibi
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