All reviews

Rating Breakdown

  • 5
    94% (819 ratings)
  • 4
    3% (25 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (3 ratings)
  • 1
    3% (22 ratings)

Reviews with Text

  • 93% (810)
Review RSS Feed Review RSS Feed

1 / 5 Share

Oct. 20, 2025

So many bugs & issues with this app, so far! My FB campaigns are losing optimization because of the bugs caused by this app. Some of the bugs; 1) Incorrect Purchase pixel firing 2) Unable to check where the orders come from using UTM 3) Sometimes orders appear duplicated 4) Some technical issues related to the Server side tracking which causes for the lost or mis-attributed data Note: I am willing to change my review, if the devs fix all these issues asap, I am losing money for nothing. Update: This app still keeps breaking and not working. There are days it completely stops working. If you care about your Pixel data, stay away from this app.

Using app

9 months

Total reviews

3

Average rating

2.3

Developer Reply

Hello, We're truly sorry to hear about the challenges you've encountered with our app. Our support team has reached out to you and is ready to assist in resolving these issues as quickly as possible. We understand how important it is for your campaigns to run smoothly and are committed to clarify all your concerns. Thank you for bringing this to our attention, and we hope to turn your experience around soon. Best regards, Kaylee from Omega Team

5 / 5 Share

Feb. 26, 2025

EXELLENT SERVICE

Store

My Store

Using app

6 days

Developer Reply

Thank you so much! 😊 We're glad you had an EXCELLENT experience with Omega Facebook Pixel Meta Feed app! 🚀🎉 If you ever need anything, we're always here to help. 💙🙌

5 / 5 Share

Feb. 25, 2025

Useful app that improved my event match quality! Great and quick customer service when you need help with anything. These guys never sleep lol

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your awesome review! 😊 We're thrilled that Omega Facebook Pixel Meta Feed app helped improve your event match quality! 🚀🎯 And yes, our support team is always here—almost like we never sleep! 😆💙 If you ever need anything, just reach out. 🎉🙌

4 / 5 Share

Feb. 24, 2025

Fast and good service

Using app

8 months

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for your feedback! 😊 We're glad you’re happy with the fast and good service from the Omega Facebook Pixel Meta Feed app! 🚀🎉 If you ever need anything, we’re here to help! 🙌

5 / 5 Share

Feb. 20, 2025

Very good, the people help you very good and great experience

Store

kluwyn

Using app

6 months

Total reviews

2

Average rating

5.0

Developer Reply

🚀 Thank you for your kind words! We're thrilled to hear you had a great experience and that our team was helpful! 😊🌟 If you ever need anything else, we're here for you! 💪✨

5 / 5 Share

Feb. 19, 2025

good nice !!!!

Using app

About 1 hour

Total reviews

3

Average rating

3.7

Developer Reply

🚀 Thanks for your feedback! We're glad you're enjoying the app! 😊✨

5 / 5 Share

Feb. 18, 2025

This is the best app and total game changer! the support is fast and professional. Tracy helped me with her knowledge to fix a few issues. Highly recommend it and it is a must have app for all shopify stores.

Using app

14 days

Total reviews

7

Average rating

5.0

Developer Reply

✨ Thank you so much for the amazing feedback! We’re thrilled to hear the Omega Facebook Pixel Meta Feed app is a game changer for your store! 🚀 Huge shoutout to Tracy for her expertise and quick support — we’re lucky to have her on the team! Your recommendation means the world to us. 🌟

5 / 5 Share

Feb. 12, 2025

Super snelle reactie en goede hulp. Deze app zeker een aanrader!

Using app

5 days

Total reviews

4

Average rating

5.0

Developer Reply

Dank je wel voor de geweldige beoordeling! 😊 We zijn blij dat je tevreden bent met de snelle reactie en hulp. Veel succes met de app, en als je ooit iets nodig hebt, staan we voor je klaar! 👍🌟

5 / 5 Share

Feb. 11, 2025

Using app

21 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the 5 stars! 🌟 We're thrilled to hear you're happy with the app and service! If you need anything else, don't hesitate to reach out. 😊👍

5 / 5 Share

Feb. 11, 2025

Omega was easy to install and is at a great price point. I used the online chat to ask some questions and Joy went above and beyond to help me. She double checked the set up and found a configuration issue. We were immediately able to solve this on the spot with one of their developers. Such amazing customer service! It is early days but we are feeling confident that Omega is going to help maximise our meta ads budget.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the fantastic review of the Omega Facebook Pixel Meta Feed app! 😊 We're thrilled to hear that you had such a positive experience with our team, especially with Joy's outstanding support. We're confident Omega will help you maximize your Meta ads budget too! If you need any more help, don’t hesitate to reach out. We're here for you! 🚀

5 / 5 Share

Feb. 7, 2025

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the 5 stars! 🌟 We're so glad you're enjoying the Omega Facebook Pixel Ad Report app. If you ever need anything, don't hesitate to reach out! 😊🚀

5 / 5 Share

Feb. 2, 2025

Les statistiques de suivi qu'offre Pixel Oméga sont de qualité et permettent d'adapter mes campagnes et suivi de mon shop. De plus leurs services client est formidable, ils ont débloquer une situation pour laquelle je n'avais pas trouvé la solution, un service vraiment recommandable. Merci à vous pour votre job

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Un grand merci pour votre retour positif ! 😊 Nous sommes ravis que l'app Omega Facebook Pixel Ad Report vous aide à optimiser vos campagnes et le suivi de votre shop. 🚀 Et encore plus heureux d'avoir pu résoudre votre problème rapidement ! N'hésitez pas à nous contacter si besoin, nous sommes toujours là pour vous. Merci pour votre confiance ! 🙌✨

5 / 5 Share

Jan. 31, 2025

I was helped very quickly and well. The customer service is top notch and the app is easy to use. Definitely recommended!

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 😊 We're thrilled to hear that you had a great experience with our customer service and found the app easy to use. 💪✨ Your recommendation means the world to us! 🌟 If you ever need anything, we’re here to help. ❤️🙌

5 / 5 Share

Jan. 30, 2025

Store

Elyra

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the 5-star rating! ⭐⭐⭐⭐⭐ We’re so glad you’re happy with your experience. Your support means everything to us! 💖🙌 If there’s anything we can do for you, don’t hesitate to reach out. 😊✨

1 / 5 Share

Feb. 7, 2025

This app has been a huge disappointment. I paid $250 expecting a professional and reliable service, but instead, it’s been one issue after another. This is the fourth or fifth problem I’ve encountered, and for over two weeks now, I’ve been dealing with an issue that their team has been completely unable to resolve. Rather than finding a solution, they’ve only added to the problems, which highlights a serious lack of expertise. The support team seems overwhelmed by even basic issues, and the overall level of professionalism is far below what you’d expect from a paid service. It’s frustrating to invest both time and money into an app that consistently underdelivers and struggles with fundamental tasks. I’m sharing this review to give others a clear picture of my experience. If you’re looking for a smooth, hassle-free solution, I’d strongly recommend looking elsewhere.

Using app

About 2 months

Total reviews

4

Average rating

1.0

Developer Reply

Hi there! Thank you for sharing your experience with us. We’re truly sorry for any inconvenience caused by the delay in responding to your support request. Although our technical team was not always available during the holiday, we do have agents on standby to assist in a limited capacity. We take your concerns seriously, and we sincerely apologize that this did not meet your expectations—especially given our app’s price and your need for timely support. We’re committed to improving our service and resolving your issue as quickly as possible. Please feel free to reach out again if there’s anything else we can do to help. We truly appreciate your patience and thank you for giving us the chance to make things right.

5 / 5 Share

Jan. 28, 2025

i would love to send my regards to Samuel for supporting me by checking if i have satup omega pixel correctly, and he double checked everything he was quick in his support

Using app

3 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for your thoughtful feedback! 😊 We'll be sure to pass along your kind regards to Samuel. 🙌 He’ll be thrilled to hear that his quick and thorough support made a difference in setting up Omega Pixel for you! 💪✨ If you ever need help again, we’re always here for you. 🌟📲

1 / 5 Share

Jan. 28, 2025

Extremely disappointed with Omega's customer service. They repeatedly assured me that their app would bypass Meta's restrictions for events like Add to Cart and Purchase, especially for websites in the wellness niche. After paying and setting up their app according to their instructions, I realized that nothing is properly tracked in Facebook's Event Manager, even when testing events. Their support team wasted a lot of my time with inaccurate explanations and false promises. It's clear that they are only focused on selling their app

Using app

About 2 hours

Total reviews

7

Average rating

4.4

Developer Reply

Hi there, We’re truly sorry to hear about your disappointment and want to assure you that your feedback is taken seriously. Our goal is always to provide a reliable solution and transparent support, and we regret that your experience did not reflect that. To clarify, Meta’s Event Manager is primarily designed to check if events are sent in real-time—it does not verify whether test events are correctly processed or attributed. This can sometimes cause confusion when testing. A more reliable way to check if your pixel is collecting events correctly is through our in-app reports. Once real user interactions occur (after removing any test code), the data should appear in Event Manager’s overview tab. We understand how important accurate tracking is for your business, and we truly want to help resolve this for you. Please allow us the opportunity to work through this with you. You can reply to our previous email, reach out via our 24/7 live chat, or contact us at [email protected]. We’re more than happy to assist you and ensure you get the best possible experience with our app.

5 / 5 Share

Jan. 27, 2025

Joy and the rest of the team are amazing, I highly recommend Omega!

Using app

40 minutes

Total reviews

16

Average rating

5.0

Developer Reply

Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that Joy and the team made such a great impression. 🙌✨ Your recommendation means the world to us! 🌟 If you ever need anything, we’re always here to help. 💖🚀

2 / 5 Share

Jan. 26, 2025

MOLTO COMPLICATA, NON RICONOSCE IL CATALOGO E IL PREZZO E' TROPPO ALTO, POCHI GIORNI PER POTERLO PROVARE, CI SONO TANTE APP MOLTO PIU' PERFORMANTI E AL GIUSTO PREZZO

Using app

2 months

Total reviews

2

Average rating

3.5

Developer Reply

Grazie per aver condiviso la tua opinione. Ci dispiace sapere che la tua esperienza con la nostra app non sia stata all’altezza delle tue aspettative. Il nostro prezzo riflette le soluzioni tecniche avanzate che offriamo per aiutare i merchant a ottimizzare la raccolta dei dati per il Meta Pixel, offrendo strumenti utili per migliorare le strategie pubblicitarie. Capiamo che il prezzo e il periodo di prova siano aspetti importanti e ci dispiace che non abbiano soddisfatto le tue aspettative. Ti invitiamo però a sfruttare al massimo i giorni di prova disponibili per scoprire quanto la nostra app possa essere avanzata e utile per il tuo business. Se hai bisogno di supporto o hai domande, il nostro team è sempre a disposizione per aiutarti e guidarti. Speriamo davvero che tu possa vedere il valore che la nostra app offre e cambiare idea!

5 / 5 Share

Jan. 24, 2025

Everything works as it should - helped me a lot with setting up my pixel, also customer service is responding very fast and is very informative

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your fantastic feedback! 😊 We're so glad to hear everything is working perfectly and that the pixel setup went smoothly. 🙌✨ It’s great to know our customer service was fast and informative for you! 💖 If you need any further assistance, don’t hesitate to reach out. 🚀