Omega Facebook Pixel Meta Feed
Retargeting Ads Analytic: Facebook CAPI, Meta Pixel & Feed
Rating
4.8
feedback
855
chart
#622
All reviews
Aug. 5, 2024
This is a very incorrect organization. We were running a negotiated price of $8.99 per month, and suddenly, without any advanced notification, they stopped all our services for all eight shops and requested $30$ per month. Unfortunately, this happens in the middle of the season when we run ads on max. I will switch to another app with the previous conditions. I do not support such a fraudulent attitude.
Hi, Thank you for taking the time to share your feedback with us. We deeply apologize for any inconvenience and frustration this situation has caused you. We would like to explain that the $8.99 pricing was established in 2021 and has been honored for our existing users. However, our pricing plan for 2024 has changed, and it applies to new users or those who opt to change their plan in the Pricing section of the app. It appears that you may have been affected by this update inadvertently. We fully understand how unexpected changes in pricing can be upsetting and disruptive. Please know that our primary goal is to provide the best possible support and experience for our users. We are committed to resolving this matter for you. If you prefer to continue with the previous pricing plan, we can assist in reverting your account to the original rate. We genuinely value your business and do not want this situation to overshadow your experience with our app. Please give us the opportunity to make things right. Please reply to our follow up email to the last conversation you have had with us yesterday, and we will work diligently to address your concerns and restore your satisfaction with our service. We apologize once again for any inconvenience this has caused and appreciate your patience and understanding. We are here to support you and ensure that your experience with our app is a positive one.
Aug. 5, 2024
Amazing app, used it multiple times with multiple stores and the output is really worth it. Customer support is also amazing, quick reaction time and also helpful with setup and so on.
๐ Thank you for your amazing review! We're delighted to hear that you've used the Omega Facebook Pixel Ad Report app multiple times across different stores and found it really worth it. ๐ We're also glad that our customer support has been quick and helpful with setup and beyond. If you need any further assistance, we're here to help!
Aug. 2, 2024
works well
๐ Thank you for your positive feedback! We're happy to hear that the Omega Facebook Pixel Ad Report app works well for you. ๐ If you need any help or have any questions, feel free to reach out. We're here to assist you!
July 26, 2024
Customer Support is top notch. These people are very responsive and will answer any question and go to any length to get things worked out. I highly recommend this app.
Thank you for your kind words! We're thrilled to hear that you find our customer support top-notch and responsive. We always strive to go the extra mile to help our customers. Your recommendation means a lot to us!
July 23, 2024
Apps are quite good, with Facebook data returning to the app and then to Ads Manager mostly accurate at 100%. During peak sales times, the data might deviate by about 5-10%. Support is quick and detailed. I've used many apps, but I still choose Omega
Thank you for sharing your experience with the Omega Facebook Pixel Ad Report app! We're delighted to hear that the app has been mostly accurate, even during peak sales times. It's also great to know that our support team has been quick and detailed in their responses. We're honored that you continue to choose Omega after trying many other apps.
July 22, 2024
A very good experience, customer service Tracy helped a lot. Worth a try, recommended
Thank you for sharing your positive experience with the Omega Facebook Pixel Ad Report app! ๐ Weโre glad to hear that Tracy was so helpful and that you found the app worth a try. Your recommendation means a lot to us! If you have any further questions or need additional assistance, donโt hesitate to reach out. ๐๐
July 19, 2024
Nice app and great support!
Thank you for the positive feedback on the Omega Facebook Pixel Ad Report app! ๐ Weโre glad youโre enjoying the app and our support. If you have any more questions or need assistance, just let us know. Weโre here to help! ๐๐
July 17, 2024
Nice support!
Thank you for your feedback on the Omega Facebook Pixel Ad Report app! ๐ We're glad to hear you had a nice experience with our support team. If you need any more assistance or have further questions, feel free to reach out. Weโre here to help! ๐๐
July 16, 2024
Great app, very simple to use and understand. With Tracy's help, I completed all the settings. And she solved all my problems in a very short time. Most importantly, it accurately captured the event data I set on the website. 100 points for the function, 100 points for the experience, and 100 points for Tracy's service.
Thank you for your glowing feedback on the Omega Facebook Pixel Ad Report app! ๐ We're thrilled to hear that you find the app simple to use and that it accurately captured your event data. We're also glad that Tracy's help was instrumental in setting everything up and resolving your issues swiftly. Your high praise means a lot to us! If you have any more questions or need further assistance, just let us know. Weโre here to help! ๐๐
July 16, 2024
Thank you for the 5-star review of the Omega Facebook Pixel Ad Report app! ๐ Weโre thrilled to hear that youโre so satisfied with the app. If you have any more feedback or need assistance, donโt hesitate to reach out. Weโre here to help! ๐๐
July 11, 2024
Simple to install and fantastic support. I would highly recommend this app.
Thank you for your feedback on the Omega Facebook Pixel Ad Report app! ๐ We're thrilled to hear that you found it simple to install and experienced fantastic support. Your high recommendation means a lot to us! If there's anything else you'd like to share or if you have more feedback, please feel free to let us know. We're here to assist you further! ๐๐
July 11, 2024
Needed support with an overreporting of the Meta events. Fixed the issue within several hours. Chat support was instant and another person of the team investigated the issue and reported back in less than 12 hours. Fantastic service!
Thank you for your feedback on the Omega Facebook Pixel Ad Report app! ๐ We're glad to hear that our team was able to fix the overreporting of Meta events within several hours. It's great to know that you experienced instant chat support and received a detailed investigation report in less than 12 hours. We're delighted you found our service fantastic! If there's anything else you'd like to share or if you have more feedback, please feel free to let us know. We're here to assist you further! ๐๐
July 9, 2024
Still testing the app to see if it is suitable for us but would like to say that the support is super helpful and really good with explaining how the app works.
Thank you for your feedback! ๐ We're glad to hear that you're testing the Omega Facebook Pixel Ad Report app and that our support team has been super helpful in explaining how the app works. We're here to assist you throughout your testing phase and beyond, ensuring you have all the information you need to make an informed decision. If there's anything else you'd like to know or if you have more feedback to share as you continue testing, please feel free to reach out. We're committed to helping you find the best solution for your needs! ๐๐
July 9, 2024
Customer support was very good, patient and helped me solve my problem.
Thank you for your feedback! ๐ We're delighted to hear that our customer support team provided very good service, was patient, and helped you solve your problem effectively. Providing excellent support is important to us, and we're here to assist you whenever you need. If there's anything else you'd like to share or if you have more feedback, please feel free to let us know. We appreciate your support! ๐๐ ๏ธ
July 8, 2024
This is a great app with fantastic support. Tracy helped with a few issues today and is all up and running in no timeโa must-have app for all Shopify stores.
Thank you for your glowing review of the Omega Facebook Pixel Ad Report app! ๐ We're thrilled to hear that you find it a great app with fantastic support. It's wonderful to know that Tracy was able to assist you promptly and get everything up and running smoothly. Your recommendation means a lot to us, and we agreeโit's a must-have for all Shopify stores! If there's anything else you'd like to share or if you have more feedback to provide, please feel free to let us know. We're here to ensure you have a seamless experience with our app. Thank you again for your support! ๐๐
July 5, 2024
Team is super helpful, one of the best tools to get more accurate data. I'm running FB ads and can already see a difference in the ad reports. Highly recommend and look forward to updating my review as I scale my store with Omega.
Thank you for your fantastic review of the Omega Facebook Pixel Ad Report app! ๐ We're thrilled to hear that our team has been super helpful and that you're already seeing a difference in your ad reports while running Facebook ads. It's great to know that you find our tool one of the best for getting more accurate data. We appreciate your recommendation and look forward to supporting you as you scale your store with Omega. If there's anything else you need assistance with or if you have more feedback to share as you continue to use our app, please don't hesitate to reach out. Thank you again for your support! ๐๐
July 5, 2024
Easy to set up and analytics appear to be much more accurate and reliable than both shopify and facebook. Excellent customer support with all queries since installing the app.
Thank you for your feedback on the Omega Facebook Pixel Ad Report app! ๐ We're thrilled to hear that you found it easy to set up and that the analytics are more accurate and reliable compared to Shopify and Facebook. It's great to know that our customer support has been excellent in addressing your queries since installing the app. If there's anything else you'd like to share or if you have more feedback, please feel free to let us know. We're here to ensure you have a great experience! ๐๐
July 5, 2024
Great app with great support, fair pricing, and great tracking, would recommend, thank you!
Thank you for your feedback on the Omega Facebook Pixel Ad Report app! ๐ We're thrilled to hear that you find it a great app with excellent support, fair pricing, and great tracking. Your recommendation means a lot to us, and we're here to ensure you continue to have a positive experience. If there's anything else you'd like to share or if you have more feedback, please feel free to let us know. We're grateful for your support! ๐๐
July 4, 2024
I had an excellent experience with Omega Pixel, thanks to the amazing support from Joy. I was struggling with issues related to my old pixel, but Joy guided me through the process of removing it and installing a new one seamlessly. I'm not particularly tech-savvy and prefer to focus on selling, so having Joy's assistance was incredibly valuable. Joy's support was outstanding, and I couldn't be happier with the service. Highly recommend Omega Pixel, especially if you get the chance to work with Joy!
๐ Thank you for your feedback on Omega Facebook Pixel Ad Report app! We're thrilled to hear about your excellent experience with Omega Pixel, especially thanks to Joy's amazing support. It's great to know that Joy guided you seamlessly through removing and installing a new pixel, making it easier for you to focus on selling. We're delighted that Joy's support was outstanding and valuable to you. Your recommendation means a lot to us! If you have any more comments or questions about the app, feel free to reach out. We're here to assist you further! ๐
July 3, 2024
It's a very good application. I always refer to the application's advertising report data during the advertising process, so that I can make timely and correct budget adjustment decisions. When I encounter problems, I can contact the service staff at any time and they are always patient enough to help me solve the problem. Excellent, highly recommended.
๐ Thank you for your detailed feedback on Omega Facebook Pixel Ad Report! We're delighted to hear that you find the application very good and that you rely on its advertising report data for making timely and correct budget adjustments. We're also glad that our service staff has been patient and helpful whenever you encounter problems. Your recommendation means a lot to us! If you have any more comments or questions about the app, feel free to reach out. We're here to assist you further! ๐