SB: Facebook Pixel and TikTok
FBtrack: add TikTok, Facebook multi pixels with Conversion API
Rating
3.6
feedback
29
chart
#1,012
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
34%
-
Less than a day
14%
-
Less than a month
24%
-
Less than a year
24%
-
More than a year
3%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback. Users who rated the app positively highlighted its effectiveness in tracking, ease of setup, accurate data collection, and excellent customer support. They mentioned that the app helped them resolve tracking issues, set up pixels easily for platforms like Facebook and Tiktok, and improved the performance of their ads. Additionally, users appreciated the simplicity of the app and the quick response from the support team. On the other hand, negative reviews focused on issues such as the app not working as expected, lack of response from the support team, difficulties in setting up pixels, and problems with event tracking. Some users expressed frustration with the app's performance, billing issues, and the overall negative impact on their revenue.
Highlights
Review RSS Feed
All reviews
Aug. 22, 2025
I had a lot of trouble with tracking before and tried a bunch of different apps, but this app is the only one that actually worked. Setup was quick, tracking is accurate, and the support team is awesome. Definitely recommend it!
Hello SnapPick Store team We truly appreciate you taking the time to read through our app and share your review. Your feedback is incredibly important and greatly valued by our team. Should questions arise, let us know! Best regards, FBTrack Team
Aug. 21, 2025
This app has been a game changer for my store! Setting up Facebook and Tiktok pixels was incredibly simple and everything started tracking accurately right away. The events fire perfectly, and I finally have reliable data for my ads. What I love most is how easy it is to use, no complicated steps, and their support made the setup effortless.
Hello BrookStone team! Thank you for leaving a wonderful review! We're happy that you're satisfied with the app. If questions arise, please reach out to us! Best regards, FBTrack team
May 25, 2025
Doesn't work. Disapointed, it doesn't track anything and currently no setting page to put my pixels...
Hi Ralph Destockage, We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. If you’re open to it, we’d love to learn more about the issue and help get things working for you. Please reach out to our support team at [email protected], and we’ll do our best to resolve this quickly. Thank you again for your feedback—it helps us improve. Best regards, FBTrack team
Dec. 25, 2024
Hi, We are not receiving the "Add to Cart" event since we started using your application. We have also raised a ticket earlier, but we haven't received a response from your end.
Dear RDKLU team First and foremost, our team would like to sincerely apologize for the inconvenience caused by the missing "Add to Cart" event and for the delay in responding to your request. We deeply regret that your experience with our app has fallen short of your expectations, and we take full responsibility for this. We also want to assure you that our team is fully committed to resolving this issue for you as quickly as possible. You can contact us via the following address anytime: [email protected] . Once again, we are truly sorry for the inconvenience and frustration this has caused you. Your feedback is invaluable to us, and we are dedicated to improving both our app and our customer service in order to avoid similar situations further. It would be highly appreciated if you could give us a second chance, we are here for you to resolve the issue as soon as possible. Waiting for your reply! Best Regards FBTrack Team
Nov. 13, 2024
App disinstallato, abbonamento recesso . Dopo due mesi ricevo ancora addebito. Contattato assistenza senza risposta. Non so più come fare
Cara N'amuri Cuore Siciliano, Ci scusiamo profondamente per l’inconveniente che hai riscontrato. Questo non è il livello di servizio che ci prefiggiamo di offrire, e ci rammarichiamo sinceramente per la frustrazione che questa situazione ha causato. Il nostro team è completamente impegnato a indagare e risolvere il problema relativo agli addebiti non autorizzati seguiti alla disinstallazione dell’app e alla cancellazione dell’abbonamento. Ti assicuriamo che eventuali addebiti errati saranno rimborsati senza alcun ritardo. Ti invitiamo a contattarci direttamente all’indirizzo [email protected] fornendoci tutti i dettagli relativi agli addebiti in questione. Saranno molto utili eventuali screenshot delle fatture per aiutarci a risolvere il problema il più rapidamente possibile. Grazie per aver portato questa situazione alla nostra attenzione e per darci l’opportunità di rimediare. La tua soddisfazione è la nostra priorità assoluta. Con le nostre più sincere scuse, Cordiali saluti, Il team FBTrack
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