SB: Facebook Pixel and TikTok
Facebook Conversion API & Multipixel Integration for Shopify
Rating
2.9
feedback
25
chart
#849
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
32%
-
Less than a day
20%
-
Less than a month
16%
-
Less than a year
28%
-
More than a year
4%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include easy installation, helpful tutorials, and responsive customer support. Users appreciate the app for its simplicity and effectiveness in tracking audiences and managing Facebook pixels. However, there are also negative themes such as issues with tracking events like 'Add to Cart,' lackluster support, unresponsive customer service, and instances where the app stopped working correctly, leading to financial losses for some users.
Highlights
Review RSS Feed
All reviews
May 25, 2025
Doesn't work. Disapointed, it doesn't track anything and currently no setting page to put my pixels...
Hi Ralph Destockage, We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. If you’re open to it, we’d love to learn more about the issue and help get things working for you. Please reach out to our support team at [email protected], and we’ll do our best to resolve this quickly. Thank you again for your feedback—it helps us improve. Best regards, FBTrack team
Dec. 25, 2024
Hi, We are not receiving the "Add to Cart" event since we started using your application. We have also raised a ticket earlier, but we haven't received a response from your end.
Dear RDKLU team First and foremost, our team would like to sincerely apologize for the inconvenience caused by the missing "Add to Cart" event and for the delay in responding to your request. We deeply regret that your experience with our app has fallen short of your expectations, and we take full responsibility for this. We also want to assure you that our team is fully committed to resolving this issue for you as quickly as possible. You can contact us via the following address anytime: [email protected] . Once again, we are truly sorry for the inconvenience and frustration this has caused you. Your feedback is invaluable to us, and we are dedicated to improving both our app and our customer service in order to avoid similar situations further. It would be highly appreciated if you could give us a second chance, we are here for you to resolve the issue as soon as possible. Waiting for your reply! Best Regards FBTrack Team
Nov. 13, 2024
App disinstallato, abbonamento recesso . Dopo due mesi ricevo ancora addebito. Contattato assistenza senza risposta. Non so più come fare
Cara N'amuri Cuore Siciliano, Ci scusiamo profondamente per l’inconveniente che hai riscontrato. Questo non è il livello di servizio che ci prefiggiamo di offrire, e ci rammarichiamo sinceramente per la frustrazione che questa situazione ha causato. Il nostro team è completamente impegnato a indagare e risolvere il problema relativo agli addebiti non autorizzati seguiti alla disinstallazione dell’app e alla cancellazione dell’abbonamento. Ti assicuriamo che eventuali addebiti errati saranno rimborsati senza alcun ritardo. Ti invitiamo a contattarci direttamente all’indirizzo [email protected] fornendoci tutti i dettagli relativi agli addebiti in questione. Saranno molto utili eventuali screenshot delle fatture per aiutarci a risolvere il problema il più rapidamente possibile. Grazie per aver portato questa situazione alla nostra attenzione e per darci l’opportunità di rimediare. La tua soddisfazione è la nostra priorità assoluta. Con le nostre più sincere scuse, Cordiali saluti, Il team FBTrack
Nov. 6, 2024
Dear LikeMuse It’s always great to know our efforts are paying off! Best regards FBTrack Team
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