SB: Facebook Pixel and TikTok

Hi BARETRAIL Team! We sincerely apologize for the disruption and understand how frustrating it was to lose tracking unexpectedly. The outage was caused by an incident affecting our hosting provider, which experienced widespread infrastructure issues as a result of a large-scale DDoS attack. Because several of our services are hosted on this platform, the disruption unfortunately impacted the availability of our application. The same incident also affected our support channels, which is why it may have been difficult to reach our team during that period. We understand the inconvenience this caused and regret the lack of communication while the issue was being resolved. We take service reliability very seriously and are continuously working to improve our resilience, redundancy, and communication processes to minimize the impact of similar incidents in the future. Thank you for bringing your concerns to our attention. We truly value your feedback. If you are still experiencing any issues, please contact our support team with your account details so we can review your situation and assist you as quickly as possible. Kind regards, FBTrack Team

Dear RDKLU team First and foremost, our team would like to sincerely apologize for the inconvenience caused by the missing "Add to Cart" event and for the delay in responding to your request. We deeply regret that your experience with our app has fallen short of your expectations, and we take full responsibility for this. We also want to assure you that our team is fully committed to resolving this issue for you as quickly as possible. You can contact us via the following address anytime: [email protected] . Once again, we are truly sorry for the inconvenience and frustration this has caused you. Your feedback is invaluable to us, and we are dedicated to improving both our app and our customer service in order to avoid similar situations further. It would be highly appreciated if you could give us a second chance, we are here for you to resolve the issue as soon as possible. Waiting for your reply! Best Regards FBTrack Team

Cara N'amuri Cuore Siciliano, Ci scusiamo profondamente per l’inconveniente che hai riscontrato. Questo non è il livello di servizio che ci prefiggiamo di offrire, e ci rammarichiamo sinceramente per la frustrazione che questa situazione ha causato. Il nostro team è completamente impegnato a indagare e risolvere il problema relativo agli addebiti non autorizzati seguiti alla disinstallazione dell’app e alla cancellazione dell’abbonamento. Ti assicuriamo che eventuali addebiti errati saranno rimborsati senza alcun ritardo. Ti invitiamo a contattarci direttamente all’indirizzo [email protected] fornendoci tutti i dettagli relativi agli addebiti in questione. Saranno molto utili eventuali screenshot delle fatture per aiutarci a risolvere il problema il più rapidamente possibile. Grazie per aver portato questa situazione alla nostra attenzione e per darci l’opportunità di rimediare. La tua soddisfazione è la nostra priorità assoluta. Con le nostre più sincere scuse, Cordiali saluti, Il team FBTrack

Hi, so sorry for the issue. looking into it, and will be fixed urgently. We will keep you updated

Hello dear customer, please reach out to us at [email protected]. In the meantime, we are investigating what might have happened with the contact form for your store. Our sincere apologies for any inconvenience

Dear admin, Thank you for your feedback, and support. We are glad that the issue your store has faced has been resolved by our support team since 5 April. We also confirm that we have made updates to our app on our side so that no similar issue would happen in the future in a similar situation. Our sincere apologies for the inconvenience. If we can help in the future. please just reach out to us, and we will be more than happy to do so. We wish you a lot of sales, and success with your e-commerce ventures, and hope to have you as a customer for years to come :) All the best, Fbtrack Team

Dear admin, Thank you very much for you feedback. We are so sorry that you might have experienced an issue. We have, on our side, done the necessary verifications, and we find that all the features of the app are working normally, but we would love to investigate more. Can you please reach out to us? We wish to understand what you mean by low quality events, and association Our sincere apologies again for any inconveniences you have faced, and we kindly invite you to allow us to look further into this case. Best regards, Fbtrack team