SB: Facebook Pixel and TikTok
The reviews for the FBtrack Shopify App are mostly positive, highlighting its effectiveness in resolving tracking issues with Facebook and Tiktok pixels. Users appreciate the quick setup process, accurate tracking, and excellent support provided by the team. The app is praised for its simplicity and ease of use, making it a valuable tool for improving ad performance and data reliability. However, there are some negative reviews mentioning issues with support responsiveness, event tracking failures, and billing problems. Some users experienced difficulties in reaching out to support and reported a decline in revenue after using the app.
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DESASTRE NO HAY ATT CLIENTE, Y DEJA DE FUNCIONAR DE UN DIA PARA OTRO Y TE DEJA TIRADO SIN TRACKEO SIN SABER EL DAÑO QUE TE ESTÁN HACIENDO, POR TANTO MUCHO OJO AL INSTALAR ESTA APP PORQUE TE LA PUEDEN LIAR BASTANTE
Hi BARETRAIL Team! We sincerely apologize for the disruption and understand how frustrating it was to lose tracking unexpectedly. The outage was caused by an incident affecting our hosting provider, which experienced widespread infrastructure issues as a result of a large-scale DDoS attack. Because several of our services are hosted on this platform, the disruption unfortunately impacted the availability of our application. The same incident also affected our support channels, which is why it may have been difficult to reach our team during that period. We understand the inconvenience this caused and regret the lack of communication while the issue was being resolved. We take service reliability very seriously and are continuously working to improve our resilience, redundancy, and communication processes to minimize the impact of similar incidents in the future. Thank you for bringing your concerns to our attention. We truly value your feedback. If you are still experiencing any issues, please contact our support team with your account details so we can review your situation and assist you as quickly as possible. Kind regards, FBTrack Team
Was having issues with my Meta pixel not tracking purchases correctly. Installed FBtrack and support checked everything for me. Turns out I had duplicate events. They fixed it quickly. Working fine since then.
Hi Vital Depot team! Thank you for sharing your feedback! It means a lot to us. We're happy that you're satisfied with the app and support. Best regards, FBTrack Team
I had a lot of trouble with tracking before and tried a bunch of different apps, but this app is the only one that actually worked. Setup was quick, tracking is accurate, and the support team is awesome. Definitely recommend it!
Hello SnapPick Store team We truly appreciate you taking the time to read through our app and share your review. Your feedback is incredibly important and greatly valued by our team. Should questions arise, let us know! Best regards, FBTrack Team
This app has been a game changer for my store! Setting up Facebook and Tiktok pixels was incredibly simple and everything started tracking accurately right away. The events fire perfectly, and I finally have reliable data for my ads. What I love most is how easy it is to use, no complicated steps, and their support made the setup effortless.
Hello BrookStone team! Thank you for leaving a wonderful review! We're happy that you're satisfied with the app. If questions arise, please reach out to us! Best regards, FBTrack team
Hi, We are not receiving the "Add to Cart" event since we started using your application. We have also raised a ticket earlier, but we haven't received a response from your end.
Dear RDKLU team First and foremost, our team would like to sincerely apologize for the inconvenience caused by the missing "Add to Cart" event and for the delay in responding to your request. We deeply regret that your experience with our app has fallen short of your expectations, and we take full responsibility for this. We also want to assure you that our team is fully committed to resolving this issue for you as quickly as possible. You can contact us via the following address anytime: [email protected] . Once again, we are truly sorry for the inconvenience and frustration this has caused you. Your feedback is invaluable to us, and we are dedicated to improving both our app and our customer service in order to avoid similar situations further. It would be highly appreciated if you could give us a second chance, we are here for you to resolve the issue as soon as possible. Waiting for your reply! Best Regards FBTrack Team
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