Facebook & Instagram

I have tried 10 times to install this and connect my business accounts to no avail. Using Chrome helped but the connection failed each time. I just get a red warning box that says "Something went wrong". Blocked by Meta again.

Could not enable data sharing in the app. Shopify support kept pushing me to Facebook support, and Facebook support pushed me to Shopify support. Quite literally going in circles. If enabling data sharing fails once, just add a custom pixel. They're just not very good at this.

No support, lack of care and completely automated ignore system when problems occur. Each and every response from them is a "thank you for waiting"

very poor instructions, support is either confusing or non-existant. one star more than should be given

I'm not sure if I'm just doing it wrong but I cant find a place to connect Instagram only... I have an insta from my business but did care to create a Facebook. it seems this app is only for Facebook.

sales channel not opening

One of the worst ad and shop management tools known to mankind. Spent hours going around in circles and it wants way too much access to customer information for "trends" which is nothing more than data mining. I highly recommend staying far away from this garbage.

Pesimo conectas una cuenta y luego no puedes desconectar y conectar otra. Con lo que generan deberian ponerse las pilas y actualizar . Gracias

Not able to connect.

I have observed a concerning trend where, when I run advertisements through Meta, I encounter a substantial number of fraudulent individuals. These individuals engage in unsolicited communication by sending me repetitive messages or threatening to suspend my account unless I click on a malicious link.

If I could give 0 stars, I would. Meta has disabled my personal account along with all of my connected business accounts, cutting off access to over 10 years of business data, communications, and customer connections. There is no functional support system available. Every support pathway requires logging in, yet login is blocked — including attempts to access support through the Shopify integration. This creates a closed loop with no way to reach a human or submit an appeal. An automated AI system has made a serious and damaging error, and there is no accessible process to correct it. This lack of accountability and human support is unacceptable, especially for businesses that depend on these platforms for daily operations.

Very pathetic experience with the app and meta in general, catalogue mismatch is such a common issue but developers never fix it. When you speak with their team they ask yu to custom change the code. Now what is the point of paying meta and Shopify if one was going to dive into custom coding. Sadly these big fish are out of reach of commoners like us but they do cost us a lot

Been in UI/UX and software development for nearly 20 years, I've never seen a more difficult tool in my life Many configurations that don't get connected by default, and impossible to troubleshoot. The Chat service is a joke. They never respond, and the chat service disconnects while you're waiting sometimes hours to get someone. To make it worse, they're happy to take your money for ad campaigns even when the app is not configured correctly, resulting in just a loss of funds with no benefit.

I just get a blank page.