Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.6
feedback
4,010
chart
#424
All reviews
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July 3, 2024
plataforma difícil de solucionar problemas e muito exigente em suas politicas, não é muito assertiva com a orientação e nem intuitiva para ajudar solucionar dificuldades
July 1, 2024
none of my Reels are posted on my Facebook account automatically, I have to do it manually and it takes time.
July 1, 2024
I find it very complicated. All info about the product needs to be re-written,
June 26, 2024
The shop integration itself is setup but other than tagging products in posts - which only work in the mobile app - I'm unable to display a link to the shop on my Facebook business page. Each time I try to change the action button setup it prompts me for setup/login into Shopify and ultimately takes me to my existing shop without ever adding it to my Business page action button.
June 3, 2024
I actually have not immersed in the app as yet. I do have one thing to suggest. When calling for the verification, the recording does not give answer time. It gave me first just 3 digits and hung up. Subsequent calls gave me only 2 digits, and then hung up. There was no repetition. After 5 calls I finally received the full number; just barely. This was with me sitting here with my phone in hand waiting for the call and immediately pressing the button to answer. There is definitely room for improvement there.
Feb. 14, 2024
Checkout with facebook & Instagram is so premature that we might have to pull out. None of the basic settings like shipping is being synced. It just defaults to free shipping... meanwhile we're only a pick-up business.
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! If you need further assistance from us, please contact us here: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, Meta Support
Feb. 1, 2024
This app has always been flakey. I've found it disconnected from time to time. Also, I can't activate PayPal because the button doesn't work. Finally, I was surprised to find that all my products had a 10% discount automatically applied.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Dec. 29, 2023
The app is fine however I got several sales during the holidays and since my items are personalized and have custom options I had to track these people down. This however was not as easy as emailing them or reaching out to them through the fB shop. They never either got the messages or they were never sent. I have no idea how you FB can force something on shops that just doesn't work.
Hi There, Thank you for taking time to leave a review with detailed feedback! Please contact our Business Support team via this link if we can be of further assistance to you: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We'll be sure to follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Dec. 22, 2023
A couple of big issues we have are: 1: These sales automatically go through to our admin but if we need to update them, offer partial refunds or make any change even with an exchange we cannot. The entirety of the screens blocked out for us. This screws up reporting and just about every other aspect of the function. 2 - You all do not recognize back ordered products. So folks are ordering and not being told items are on back order. This is terrible for customer service and our overall brand. 3 - Bright side is that you all do a great Job selling, it just needs to be polished and easier for the back end admin.
Hi There, Thank you for taking time to leave a review with detailed feedback! Please contact our Business Support team via this link if we can be of further assistance to you: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We'll be sure to follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
May 18, 2023
When we click on stores in Instagram, I want to remove the cargo and delivery field in the product detail area, but I cannot remove it, all websites with shopify software have the same problem in their ig stores, it is not possible to completely remove this field, you should make a development about it.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience. Thank you, [Meta Support].
Dec. 1, 2022
Frustrating ... I use to be able to post new items and run ads from Shopify. Now it says disconnected and I cannot add Meta posts to my marketing campaigns. Can we have the old app back?
Hi there! Steve from Meta here! Thank you for taking time to leave a review. I understand your frustration with the recent changes. If you would like to run campaigns on Facebook and Instagram, you will need to do so from Meta. If you would like assistance with this and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Steve
Nov. 25, 2022
Why has the FB option disappeared from my app but it shows it installed? Customers aren't getting emails, text and now this? This is disappointing.
Hi There! Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Kristin
Nov. 15, 2022
The application worked without problems for quite a long time. Now it's installed, but I can't see it in Shopify Marketing anymore. Im asking for help. Thank you
Using app
Almost 2 years
Total reviews
1
Average rating
3.0
Hi There! Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Kristin
May 26, 2022
I am facing a problem with the pixel, I am not getting the correct events and event parameters in my Facebook Event manager. E.g Facebook Showing 3 purchases but in reality, there are zero purchases and also showing zero conversion value for some orders.
June 28, 2023
Plugin is ok, would be nice if it included some way to embed your facebook feed. It's alright for ads and that's about it. If Facebook were to add embed for posts and feed that would be a huge plus!
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support