Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.6
feedback
4,010
chart
#424
All reviews
Review RSS Feed
April 10, 2022
Can someone please help? I have been trying to link my shop to Facebook and I'm not having any luck.
Hey there, Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing connecting your account. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns. Jason | Shopify
March 30, 2022
handy app although it becomes frustrating when FB filters out products due to trigger words that they don't allow through their political correctness. this is a frustration
Hi there! Charlotte here with Shopify Support. Thank you for taking your time to leave us a review. Although we at Shopify have no control over how Facebook filters products and product content based on their guidelines, I would be happy to reach out to you via email to help guide you in the right direction, and answer any questions you may have. I want to ensure you can make the most out of our app. I look forward to chatting with you soon! Charlotte | Shopify Support
March 25, 2022
App is great when it works. However, for some reason, the Facebook app has disconnected my site and will not let me reconnect my account. Even though I type in my password and it directs to Facebook, it still says to reconnect. I can still see my shop with products on my FB/IG pages but I cannot utilize any of the functions to create ads with the products. I need assistance, please.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear that your account is not reconnecting properly - something sounds off here for sure. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see how I can help you any further. Robyn | Shopify
Dec. 1, 2021
App is good, recently updated... How do I remove the 'message us' speech bubble now that Facebook messenger messages come through the Shopify chat - I don't want 2 speech bubbles on my page..
Hey there, Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm more than happy to help resolve the issue that you are facing with the Facebook Channel so I'm going to follow up with you in an email to open up lines of communication. Adil | Shopify
Oct. 1, 2021
Die Grundfunktion der App und die Einrichtung des FB-Shops funktioniert gut, aber im Detail könnte mit wenigen Anpassungen ein viel besseres Nutzererlebniss erzeugt werden. 1. Übermittlung der weiteren Bilder über "additional_ image_link" Attribut in den Datenfeed 2. Datenkontrolle und Hinweis bei z.B. Texten oder Optionen, die in Facebook zu Fehlern führen können (z.B. oder Tags in Description) Sollte es dazu Hinweise und Tipps gehen, dann würde wir uns über eine Nachricht freuen. Eine erste Support-Anfrage wurde mit Fragen Sie bei Facbeook nach beantwortet, wobei die Daten klar nicht von Shopify übermittelt wurden.
Sept. 27, 2021
This is not the best app. It was working fine for a bit and now it disconnected Facebook and won't connect my FB Store. I can't even do an ad thru this app. Pretty much useless. There is no one to help with this issue. Also, be aware that when you connect, The app has full power over your FB account as an administrator. Let's hope someone doesn't get ticked and delete everything we worked for.
Sept. 18, 2021
"reinstall" message Hi "This page can't be loaded right now A technical problem prevented this page from loading. Reload this page, visit another page in Facebook Ads, or try again later."
July 1, 2021
Once I set up this app Facebook restricted my advertising and when I sent my ID in for review I was permanently restricted. If someone could point me in the right direction to appeal this decision I would be more than thankful!
Hey there, Luke here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us, we really appreciate your feedback. I'm sorry to hear of the struggles you have been facing regarding your restricted Ad account. While Facebook has full control over all suspensions, I am follow up with you in an email to open up the lines of communication here as I believe we can help to get this set up properly for you. Luke | Shopify Support
May 11, 2021
My purchase events were duplicated after I used Conversion API tracking. I could not edit the code to add event_id as custom parameter to avoid this issue.
May 10, 2021
It's great to have the convenience of FB and Insta shop but it's been selling products that have been sold out. It's supposed to read inventory from Shopify through the app connection. It's leaving customers extremely frustrated and it has everything to do with bugs within your platform or bridge between Shopify and facebook. Needs to be fixed. Better to have people shop the website directly than to deal with the backlashes of this.
April 15, 2021
Shopify works amazing with thier app but they are Unavailable for our region while some people used VPN to access thier service
April 9, 2021
I used this app to help my e-commerce, because now a days is really important to conect all the channels .
April 7, 2021
Helps to promote site better and in a more structured way. The promotion of paid ads is easier with this kind of tool
March 24, 2021
I just wanted to set up something similar to Kit, but it's taken a while just to get to this point in setting up the Facebook channel. Hopefully, this will work for future postings.
Using app
About 2 months
Total reviews
1
Average rating
3.0
Thank you for sharing your feedback with us. We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Jamilah, Shopify Support
March 18, 2021
good. it seemed fine when I got started. xoxoxoxooxoxoxoxoooooooooooooooThanks. a bunch I appreciate the user friendly app
Thanks for sharing your feedback! We appreciate the kind review. I’ve sent out to an email to you and would love to hear more about your goals for the app and assist in anyway that I can. I look forward to your reply! - Abdalla, Shopify Support
March 16, 2021
frustrated that it's not always easy to keep up with all the changes. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Thanks so much for taking the time to leave your feedback. I know changes can be quite overwhelming so I'd like to connect with you to ensure you are getting the most out of our app. I will send you email soon. I look forward to hearing back. - Anna, Shopify Support
March 15, 2021
1) Even though you have several product images in your shopify catalogue, only one image is synched to Facebook - and it's not even the 'main/first' image of your product. It's a random selection. Looking at Shopify's community it seems that several shop owners have the same issue. 2) It would be nice with an option to force a sync of all products to the facebook catalogue.
Thank you for sharing your feedback with us. I can definitely see why having the ability to sync over multiple product images would be a good feature to implement in the future. I will be forwarding your review to our developers as a suggestion for future improvements. Thanks so much for bringing this to our attention and hopefully this will be a feature we can offer in our app soon. - Anna, Shopify Support
Feb. 20, 2021
Have not used the app as of yet. I hope that once I use the app it is easy to use. I am trying something new to boost my online sales and networking.
Thanks for sharing your feedback! I'm happy to hear that you're giving our app a chance. I'd be happy to assist you with the setup and share some additional resources to help you get started. I’ve sent out to an email to you to discuss this further. I look forward to your reply. - Abdalla, Shopify Support
Feb. 17, 2021
I was easily able to connect instagram. Not the same easiness with Facebook. I have to try again in order to connect facebook.
Thanks for sharing your feedback! I'd be more than happy to help you with any speed bumps you've encountered. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Feb. 15, 2021
A lot of in and outs that is confusing you can do better than that if I´m supposed til think better of it
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support