Facebook & Instagram

waste app in the world

absoluty mess -

Facebook & Instagram App — Meta Shop not functional for EU-based businesses (missing in-app warning) I am writing to report a significant issue affecting EU-based Shopify merchants using the Facebook & Instagram app. When an EU-based store sets up the Meta Shop through the Shopify app, the setup process completes successfully and product tagging on Instagram becomes available. However, the Meta Shop storefront itself is inaccessible to visitors due to conflicts between Meta's Shop logic and EU regulations (likely related to the Digital Markets Act). Customers who click the "View Shop" banner on tagged Instagram posts are directed to a "Content Not Available" page. This creates a serious trust issue for merchants, as potential customers see an error message when attempting to view their shop. Furthermore, the "View Shop" banner cannot be removed or hidden. After consulting with Meta's support team, I was informed that EU-based businesses are currently unable to operate a functional Meta Shop storefront. This appears to be a known limitation, yet there is no warning or notice within the Shopify Facebook & Instagram app to inform EU merchants of this before they invest time in the setup process. My request: Please add a clear, prominent warning within the Facebook & Instagram app for EU-based stores, advising them that the Meta Shop storefront feature is not currently functional due to regulatory constraints. This would save EU merchants significant time and prevent damage to their brand credibility. I spent approximately two days troubleshooting this issue before receiving clarification from Meta's support team. I believe many other EU merchants are facing the same problem. Thank you for your attention to this matter.

Fonctionne extremement mal

Si vous voulez payer pour d'autres publicités (qui ne sont pas les vôtres) alors go! Sinon, confiance morte, Méta fait des modifications non autorisé dans vos publicités ou alors ne sont pas capable de sécuriser leur applications (évidemment on va me reprocher des erreurs de sécurité de mon coté, mais non). De plus, les campagnes sont fainéantes, elles performent bien au début, puis un bon temps mort, pour bien prendre de l'argent. Les facturations sont complètement opaques, vous ne savez pas si vous payez pour un service efficace ou pas, ou pour quelqu'un d'autre. Faite une pause dans une campagne de pub, réactivez la et vous aurez une bonne efficacité de retour, mais que pour un temps...

UMA MERDA E O SUPORTE PIOR AINDA QUE ÓDIO DESSA META QUE SÓ PIORA O SERVIÇOS!

Absolutely frustrated with the Facebook & Instagram app for Shopify. I accidentally deleted the app, and now when I try to reinstall it, it just shows a gray screen and loops back to the install page over and over again. The app never actually installs. I contacted support multiple times, but the guidance has been useless so far. No clear troubleshooting steps, no proper resolution — just endless back-and-forth while my store integration remains broken. This is a critical app for running ads and syncing products, yet such a basic reinstall issue completely breaks the workflow. Really disappointing experience from both the app stability and the support team. Please fix this reinstall loop issue properly.

the app doesnt download to my shopify store

The app is currently unusable. I keep getting "This page isn't available right now" despite clearing my cache and reinstalling the app twice. Fix the bugs!

Extremely frustrating experience with the Shopify Facebook & Instagram App. I’ve been trying for the last 3 days to connect my Shopify store with Facebook and Instagram, and nothing is working properly. The catalog is not syncing, permissions are unclear, and the setup keeps failing without any proper explanation. What’s worse is the lack of effective support—there’s no clear guidance or timely help to resolve the issue. This app is supposed to make selling easier, but instead it’s wasting time and creating unnecessary stress. Definitely needs major improvement in functionality and customer support.

Worthless app, messed up all business

Absolutely do not allow this app to create a Facebook Business Portfolio for you, especially if you already manage multiple ad accounts. It will create one automatically, violating Facebook's terms for Business Portfolios (which is ironic since this is their official Shopify app), then they will restrict your account, and you won't be able to run ads. Nor will you be able to fix it by deleting the portfolio and creating a new ad account.

Such a painfully awful app!

as seamless as a patchwork carecrow. awful, terrible, frustrating

Does not load after installation

Stopped working. Can't connect. Broken.