Facebook & Instagram
The official app from Meta. Sell on Facebook and Instagram.
Rating
4.2
feedback
7,389
chart
#123
All reviews
Rating Breakdown
Review RSS Feed
Feb. 3, 2021
The app works great except our Instagram Shopping account has been pending review for over 2 months now without any actionable feedback or progress. We've been approved by both Facebook and even Google following feedback to update our Privacy Policy but yet Instagram shopping is still pending. Our account details are as follows:- Instagram Business Account: jacksonjamesclothing. I would like to hear back from the Facebook/Instagram team on how to resolve this issue instead of having my Instagram Shopping Account sat pending indefinitely.
Thanks for taking the time to share your review. That definitely sounds like a long time to wait for your Instagram account to be approved by Facebook. I will be reaching out via email to share ways you can contact Facebook on the approval process and see if there was anything else I can assist you with. Look forward to hearing back. - Anna, Shopify Support
Feb. 2, 2021
i hope this connects once and for all, ive been having trouble when sharing my link on Facebook , it says site under development while in reality its up and running
Thanks for taking the time to leave a review. As you know merchant feedback is very important to us. I'd like to hear more details on the issue you are encountering to see how I can help. I will be sending you an email shortly to ask for more information. - Anna, Shopify Support
Feb. 1, 2021
I use this app to help me sell more products, but I can't advertise on Facebook, it is rejected. I hope this time it will be better.
Thanks for sharing your feedback! If you've been rejected from advertising by Facebook, then you'll need to submit a review with their team in order to address this. I’ve sent out to an email to discuss this further. I look forward to your reply. - Abdalla, Shopify Support
Jan. 31, 2021
It's not hard to figure out but would be better with customer service attached for more help. I created this as a newbee but I am mostly guessing all the time.
Thanks for sharing your feedback! We offer support through our app's Get Support button, but I can definitely pass your idea up to our developers. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Jan. 30, 2021
its been rough with the constant changes and logging off and on. But just have to adapt to it. I thought I had the facebook app connected with my shopify store but then I had to do it all over again. And it says that i have verified my domain on the business mgr but i cant visually verify it.
Thanks for sharing your feedback! I appreciate you powering through the setup and leaving us an honest review. You raised some issues that I'd be happy to address. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Jan. 30, 2021
It was a bit confusing at the start as there were some issues with the business manager account. Took some time to figure it out but with time it did happen finally
Thanks for taking the time to share your experience and happy to hear the issues you were encountering with your Facebook business manager was resolved. I'd like to ensure you are getting the most out of our app and will be sending you an email shortly to touch base. Look forward to hearing back. - Anna, Shopify Support
Jan. 28, 2021
It is really useful and smooth, I like it because it easy to use and I do not have to be expert to use it.
Thank you for sharing your experience. Happy to see you found the app easy to use and set up. As you know merchant feedback is extremely important to us so I'd like to ensure you are getting the most out of our app features. I will be in touch with you via email soon to hear more of your thoughts! - Anna, Shopify Support.
Jan. 27, 2021
Generated traffic to website, but no sales. Some visits were very strange from Asian and Middle Eastern countries. That was a bit concerning.
Thanks for taking the time to share your experience! I'd like to ensure you are getting the most out of our app and also learn additional details on what you were seeing for traffic. I will be sending you an email to connect shortly. I look forward to hearing back. - Anna, Shopify Support
Jan. 27, 2021
Fairly easy to connect. Lots of confusion in terms of what and how when switching from the old channel, and . We spent A LOT of time trying to figure out why our collections would not get synced and how to fix it. Asked support for help. Set it up properly. And nobody told us it does not actually share the collections. Meaning having the option of making a collection available/unavailable on Facebook actually does nothing. Trying to fix this by recreating the collections as sets yourself in Facebook will only cause frustration, as the filters provided by Facebook are borderline useless. You can filter by price amount(*but not compared to the compare at price which would let you make a sales collection) , title, condition, and a few other variables hardly anyone uses.
I appreciate you sharing your feedback! That definitely sounds frustrating, and I can see that you've been through a lot. I’ve sent out to an email to you to discuss this further and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Jan. 27, 2021
It seemed easy to configure. What troubled me is that I just got disconnected after an upload but I was not warned by shopify or facebook. I think an email notification would help big time.
Thanks for sharing your feedback! I'm happy to hear that you were able to get setup without any issue. There's a number of reasons why your account may have been disconnected after the setup though. I’ve sent out to an email to you to discuss this further. I look forward to hearing from you! - Abdalla, Shopify Support
Jan. 26, 2021
i found the setup a bit tricky as i had a couple of pixels and found little info as to which one will be the right one to use , got there in the end
Thanks for sharing your feedback! I appreciate you working through the setup. I'd be interested to hear more about your first hand encounter with the app. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Jan. 26, 2021
It was okay. Kind of confusing having not use FB business suite before. I eventually figured it out but it took more than one attempt to wrap my head around it.
Thanks for sharing your feedback! I appreciate you powering through and setting up the app! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Feb. 5, 2021
So this is probably the 4th week for me with Shopify and Facebook. It's awesome that there's the Facebook Chanel option with Shopify... it definitely makes life so much easier. So far I had a lot of hiccups but I guess everything is new to me. For example I uploaded the items to Facebook Shop manually but then I realised that the two apps synchronise automatically and I ended up with doubles. I gave three stars so far because that is the experience for me at this point. I am aware that there are many features that I haven't yet made use of so I know that my rating will get better as I go along :)
Thank you for taking the time to share your experience so far. Your feedback is very important to us so I look forward to hearing your updated experience once you have had more time to use the app. I'd also like to ensure you are getting the most out of our app features so I will be reaching out via email. Looking forward to hear more of your thoughts soon. - Anna, Shopify Support.
Jan. 21, 2021
It was a little confusing, but it got me to where I needed to be with this sales channel. Hopefully it does not change again.
Thanks for sharing your feedback! I'm glad to hear that you were able to finish the setup. I wanted to share some useful resources with you! I’ve sent out to an email to you and hope to hear back from you. - Abdalla, Shopify Support
Jan. 21, 2021
foi cou um pouco complicado antes erra bem mais facio mais vamos ver ! no dia a dia ver se melhorou
Agradecemos a sua avaliação e por você ter reservado um tempo para nos contar a sua experiência. Isto é muito importante para nós e nos ajuda a continuar trabalhando no aplicativo para oferecer o melhor aos nossos lojistas. Eu adoraria saber um pouco mais e me certificar de que você está aproveitando o Facebook channel ao máximo. Entrarei em contato via email nos próximos instantes! - Paola, Suporte da Shopify
Jan. 19, 2021
This app, it worked most of the time but often dropped out and i had to reconnect it to get it working
I appreciate you sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Jan. 10, 2021
Had to come out of the app to look up my shop name because I have another url over the top of it and couldn’t remember the original. The two could be linked
Thank you for taking the time to leave a review. Merchant feedback is extremely important to us so I'd like to hear more details on your experience and the suggestion you have shared. I will be sending you an email soon. I look forward to hearing back. - Anna, Shopify Support
Jan. 7, 2021
If you didnt understand what was being asked of you -- it could be confusing. It didnt explain that youll be able to choose which FB acount you want to connect to once you log in.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Jan. 5, 2021
estou ainda testando acho que é interessante, por isso ainda não da para fazer uma avaliação completa, mas já imagino que será muito interessante
Agradecemos a sua avaliação e por você ter reservado um tempo para nos contar a sua experiência. Isto é muito importante para nós e nos ajuda a continuar trabalhando no aplicativo para oferecer o melhor aos nossos lojistas. Eu adoraria saber um pouco mais e me certificar de que você está aproveitando o Facebook channel ao máximo. Entrarei em contato via email nos próximos instantes! - Paola, Suporte da Shopify
Jan. 2, 2021
my account is restrict and i have no idea why it happened. i asked for análises and have to wait for some time to get an answer back.
Thanks so much for taking the time to leave a review. I can certainly see why it would be important to get your account unblocked. When it comes to account eligibility Facebook has complete control over this aspect so it's great to hear you've gotten in touch with them. Merchant feedback is extremely valuable to help improve our apps, so I'll be following up via email shortly to see if you have any additional details to share. - Anna, Shopify Support