Facebook & Instagram

Checkout with facebook & Instagram is so premature that we might have to pull out. None of the basic settings like shipping is being synced. It just defaults to free shipping... meanwhile we're only a pick-up business.

This app has always been flakey. I've found it disconnected from time to time. Also, I can't activate PayPal because the button doesn't work. Finally, I was surprised to find that all my products had a 10% discount automatically applied.

The app is fine however I got several sales during the holidays and since my items are personalized and have custom options I had to track these people down. This however was not as easy as emailing them or reaching out to them through the fB shop. They never either got the messages or they were never sent. I have no idea how you FB can force something on shops that just doesn't work.

When we click on stores in Instagram, I want to remove the cargo and delivery field in the product detail area, but I cannot remove it, all websites with shopify software have the same problem in their ig stores, it is not possible to completely remove this field, you should make a development about it.

Frustrating ... I use to be able to post new items and run ads from Shopify. Now it says disconnected and I cannot add Meta posts to my marketing campaigns. Can we have the old app back?

The application worked without problems for quite a long time. Now it's installed, but I can't see it in Shopify Marketing anymore. Im asking for help. Thank you

I am facing a problem with the pixel, I am not getting the correct events and event parameters in my Facebook Event manager. E.g Facebook Showing 3 purchases but in reality, there are zero purchases and also showing zero conversion value for some orders.

Plugin is ok, would be nice if it included some way to embed your facebook feed. It's alright for ads and that's about it. If Facebook were to add embed for posts and feed that would be a huge plus!

Can someone please help? I have been trying to link my shop to Facebook and I'm not having any luck.

handy app although it becomes frustrating when FB filters out products due to trigger words that they don't allow through their political correctness. this is a frustration

App is great when it works. However, for some reason, the Facebook app has disconnected my site and will not let me reconnect my account. Even though I type in my password and it directs to Facebook, it still says to reconnect. I can still see my shop with products on my FB/IG pages but I cannot utilize any of the functions to create ads with the products. I need assistance, please.

App is good, recently updated... How do I remove the 'message us' speech bubble now that Facebook messenger messages come through the Shopify chat - I don't want 2 speech bubbles on my page..

Die Grundfunktion der App und die Einrichtung des FB-Shops funktioniert gut, aber im Detail könnte mit wenigen Anpassungen ein viel besseres Nutzererlebniss erzeugt werden. 1. Übermittlung der weiteren Bilder über "additional_ image_link" Attribut in den Datenfeed 2. Datenkontrolle und Hinweis bei z.B. Texten oder Optionen, die in Facebook zu Fehlern führen können (z.B. oder Tags in Description) Sollte es dazu Hinweise und Tipps gehen, dann würde wir uns über eine Nachricht freuen. Eine erste Support-Anfrage wurde mit Fragen Sie bei Facbeook nach beantwortet, wobei die Daten klar nicht von Shopify übermittelt wurden.

This is not the best app. It was working fine for a bit and now it disconnected Facebook and won't connect my FB Store. I can't even do an ad thru this app. Pretty much useless. There is no one to help with this issue. Also, be aware that when you connect, The app has full power over your FB account as an administrator. Let's hope someone doesn't get ticked and delete everything we worked for.

"reinstall" message Hi "This page can't be loaded right now A technical problem prevented this page from loading. Reload this page, visit another page in Facebook Ads, or try again later."

My purchase events were duplicated after I used Conversion API tracking. I could not edit the code to add event_id as custom parameter to avoid this issue.

It's great to have the convenience of FB and Insta shop but it's been selling products that have been sold out. It's supposed to read inventory from Shopify through the app connection. It's leaving customers extremely frustrated and it has everything to do with bugs within your platform or bridge between Shopify and facebook. Needs to be fixed. Better to have people shop the website directly than to deal with the backlashes of this.

I used this app to help my e-commerce, because now a days is really important to conect all the channels .

Helps to promote site better and in a more structured way. The promotion of paid ads is easier with this kind of tool

I just wanted to set up something similar to Kit, but it's taken a while just to get to this point in setting up the Facebook channel. Hopefully, this will work for future postings.