Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.7
feedback
4,183
chart
#322
All reviews
Review RSS Feed
Dec. 8, 2020
It was an easy process to set up and I liked that each step was clearly labelled but it was still confusing knowing what I was actually setting up along the way and what I was agreeing to. I did feel a little pressured into clicking yes for everything
Thanks for sharing your feedback! Glad to hear that you found the process easy! I'd love to talk more about the parts that were confusing for you. I've sent out an email to you, I hope to hear back from you soon! - Abdalla, Shopify Support
Dec. 4, 2020
Too early to tell as yet. I've only just activated the app. Setup was very easy and I guess I'll be able to form an opinion down the track a little.
I appreciate your feedback! I'm glad to hear that you're giving the app a chance. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Dec. 3, 2020
Not quite sure. I have not used it that much but going forward i will use it more.Not quite sure. I have not used it that much but going forward i will use it more.Not quite sure. I have not used it that much but going forward i will use it more.
Thanks for taking the time to leave us a review! Your feedback is extremely important to us and I want to ensure that you are getting the most out of the app. I will be sending you an email shortly to see if you needed any assistance to get the app set up. Look forward to hearing back! - Anna, Shopify Support
Nov. 29, 2020
some days it works some days it doesn't complicated to set up in the beginning not linking accounts no customer service to call for help
Thanks for sharing your feedback! We do offer 24/7 live support via chat and phone! I’ve sent out to an email to you with a direct link and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Nov. 26, 2020
I had a lot of trouble connecting my page for some reason. Finally got it linked after a year...best of luck folks! Linking to my instagram page turned out to be troublesome
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Nov. 14, 2020
There was an inexplicable problem where my main Insta account would not appear. Then it did. The whole set-up took hours
Thanks for sharing your feedback! I'd be more than happy to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Nov. 12, 2020
I am new and just setting up the channel so I have no experience so far with the app and my facebook page
Thanks for sharing your feedback! Glad to hear you're giving the Facebook Channel a shot! I'd love to hear your thoughts about it so far. I’ve sent out to an email to you and hope to hear from you soon. - Abdalla, Shopify Support
Nov. 5, 2020
Tengo las cuentas conectadas y a veces se desconectan. Y ahora me encuentro que las cuentas comerciales conectadas, aparecen como que no las reconoce. I need help please!
Gracias por dejar un comentario y compartir su experiencia. Me gustaría saber más sobre los problemas que enfrenta actualmente para asegurarme de que está aprovechando al máximo la aplicación, por lo que le enviaré un correo electrónico en breve para discutirlo. - Anna, Shopify Support
Oct. 31, 2020
I just installed the newest version so I don't have too much experience with the app but I can tell you, if the algorithms are still the same I know I'm going to continue to have problems with my products being flagged for violations that are simply not true. For example, a band t-shirt with a demon on it was flagged for excessive nudity. Really?? How about you let me sell my products on your app and I'll let you know if it's any good. Until then, it's a pain to list anything for sale so we really don't use facebook much at all. If my customers didn't use facebook to send messages I would have deleted it all together. I really don't like it and I kinda hate that I HAVE to use FB.
Thank you for your review and sharing your feedback. When it comes to product approval this is something determined directly by Facebook that Shopify does not have a hand in. I would be happy to share resources on how to contact Facebook to appeal not approved products should you need it in the future. I will be in touch by email shortly to provide further details. - Anna, Shopify Support
Oct. 29, 2020
Too many numbers to try and connect with my store. I have admins and they need to be able to set up and go and I have to constantly reconnect if I clear my browsing history. If I don't log in it won't update.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Oct. 29, 2020
I love the app. I found it super useful and really convenient to navigate. I'm excited to see more benefits in the future.
I appreciate the time you took for sharing your feedback! We work hard to improve our app functionality, so I’d like to touch base with you in regards to your experience. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Oct. 9, 2020
Facebook ads are easy to set-up and efficient But I dont like the way they bloque inapropriate ads without explaining the reasons.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to personally look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Melvin, Shopify Support
Oct. 4, 2020
I did use it but still didnt change the speed... :-/ I dont know how to improve it...I might be hiring an expert to do so.
Thank you for leaving a review and sharing your feedback. I'd like to learn more about your experience and what you are hoping to achieve using the Facebook app in order to better support you. I'll be emailing you shortly to discuss any comments or questions you have. - Veena, Shopify Support
Sept. 27, 2020
Not intuitive enough. I had to disable cookies and try many variations first before getting it to work.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
Sept. 27, 2020
I updated the app within my shopify so I could continue to tag products on my instagram. Despite following all the steps it is no longer allowing product tagging. Very disappointing
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
Sept. 21, 2020
Hopefully it'll get a little easier to use as time goes on
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Sept. 7, 2020
Good help setting up from Brandon Toews in customer support who was very prompt in showing me how to work around a server side error on your end.
Using app
21 minutes
Total reviews
3
Average rating
4.3
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support