Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.5
feedback
3,893
chart
#321
All reviews
Review RSS Feed
April 4, 2024
This app has never worked once. After downloading, without entering any facebook/instagram login details or credentials, the app immediately begins connecting. Connecting to what? I have no idea. The connection fails and it tells me " SOMETHING WENT WRONG Your details couldn’t be submitted yet. Try again in a few moments". I have spoken to Meta and Shopify customer service AT LENGTH. Shopify directs you to Meta customer service. Meta directs you to Shopify customer service. As others here have reviewed, this is just a back and forth of copy-and-paste answers which involve you doing VERY SIMPLE trouble shooting like clearing cache and changing browser. They might as well ask me to restart my computer. I have also been asked to send the same information I have already sent. I even took a screen recording and showed them the exact issue. Additionally, just as others have reviewed, they will continue to close the ticket immediately each time. Finally they said it is not their problem and to contact Facebook.
April 3, 2024
from last 4 days i am getting error while installing no one is help me and no proper solution from meta and shopify
April 3, 2024
I am not be able to connect my account in facebook and instagram to shopify please let us know if any possibilities it's showing you are not from eligible country.
March 28, 2024
The worst support from shopify and meta. Both companies hand balling the issue, after months of continuous contact attempts still no resolution.
March 19, 2024
In a few words would like to say that I love it! It keep me in touch with family, friends and clients. Than you!
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
March 19, 2024
Hi There! Thank you for taking time to leave a review. If you need help from our Business Support team, contact us via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
March 11, 2024
Hi There! Thank you for taking time to leave a review. We appreciate hearing from our customers! Thank you, Meta Support
March 10, 2024
LOVE IT
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
March 8, 2024
it is very helpful
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
March 7, 2024
Good
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
March 7, 2024
Vergognatevi, assistenza inesistente per un azienda che con facebook ci lavora.
Ciao! Grazie per aver dedicato del tempo per lasciare una recensione. Ci scusiamo per l'inconveniente causato e vorremmo aiutarvi con una risoluzione. Contatta il nostro team di supporto aziendale tramite questo link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Possiamo contattarti direttamente e assicurarci che tu abbia la migliore esperienza possibile. Grazie, Supporto Meta
March 5, 2024
Solid app, with the only note being setup for shared data tracking could be a bit smoother.
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
April 1, 2025
A very poor app integration riddled with flaws and consistent only in it's inaccuracies. If you care at all about accurate measurements and pixels, this is not the app for you. You'd think recording $1,500,000,000,000 in sales would be worth noting or investigating, but Meta has investigated itself, the pixel code, and the app developer and discovered that it's all working perfectly and this is to be expected.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support