Facebook & Instagram

I can't connect Meta to the shop... frustrating!

Una MIERDA... se desconecta cada 4 meses aprox!

Absolutely impossible! A nightmare experience every time I try to even connect to meta via SHOPIFY. The hours I have spent mucking about with it. And then I totally ignore it for months as it is so soul sucking until I have to do it again because my products have disappeared. It used to be seamless when it was just SHOPIFY and Instagram.

Wasted hours trying to connect facebook and instagram business accounts. Both are not working, instagram for some reason is not even connecting. when i press connect account it doesnt give me even option for instagram- it goes directly to facebook. Please sort it out or give me guidance how to do it. Accounts are linked in facebook and when i post smth it goes to both automatically.

Not working

I am having a bad experience. I have several issues within meta business suite with mt catalog when running ads and tagging post. I have been trying to get this resolved for two months. The newest problem caused me to stop all ads because I am wasting money if my catalog is not functioning as it should. I cannot get anyone to follow through and help me. This has a substantial impact on my ability to make sales and I have spent thousands on ads. I had a call scheduled today and never received that call. I am very frustrated as facebook ads was the only place I was advertising and then these critical issues appear and no one can help me. I spent 4 hours yesterday waiting for help and 12 hours of my day was wasted on this issue and today I don't get that scheduled call. I don't even know how to move forward now. So much time and energy wasted over the past couple months and all I need is these issued fixed. I get bounced around from tech support person to another person only to be doing the same things over and over with no resolution. I am frustrated and cannot do these chats as they are not effective. I was very excited about this new venture and was getting sales and now I am shut down because I cannot get the help I need from facebook. I cannot even call someone or open a new chat. They want me to sit in front of a computer for hours just waiting for someone to rejoin the chat. This is a terrible experience and lots of money was wasted and my latest campaign is no longer listed.

simplifier!!!!!!!

App doesn't work as marketed. We've had sales via Instagram however we're unable to capture payments. FB support is also very unhelpful.

Feels very laggy and unresponsive, this is mostly from Facebook not Shopify as I haven't had any problems with Shopify's side of things. Overall Facebook really need to work on fixing and optimise their business suite and advertising applications as they feel really hard to use.

Funciona realmente mal. Esta lleno de bugs. Figura la tienda integrada pero no figura en eventos y en el test indica que no hay pixel vinculado (cuando en mi chrome pude verificar que si). El catalogo que se muestra en Meta no sigue el orden de precio de productos y no se puede modificar. Muy mala experiencia de usuario

It's a Nightmare I#ve been sitting for 3 hour trying to set it up for the first time. The FB setup is a Labyrinth, on the shopify side at least everything is in the same place

Instagram Business Account Disabled WRONGFULLY. There's an on-going ban wave by Meta. Tried contacting the support but getting automated response only.

very difficult to navigate only rocket scientists can do facebook ads,

Frustrated that New Zealand stores can no longer be connected via Facebook/Instagram shop experience, ie you can't tag products in your post. Backwards step for us, given other markets, like Australia can.