Facebook & Instagram
All reviews
Review RSS feed
good. it seemed fine when I got started. xoxoxoxooxoxoxoxoooooooooooooooThanks. a bunch I appreciate the user friendly app
Thanks for sharing your feedback! We appreciate the kind review. I’ve sent out to an email to you and would love to hear more about your goals for the app and assist in anyway that I can. I look forward to your reply! - Abdalla, Shopify Support
frustrated that it's not always easy to keep up with all the changes. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Thanks so much for taking the time to leave your feedback. I know changes can be quite overwhelming so I'd like to connect with you to ensure you are getting the most out of our app. I will send you email soon. I look forward to hearing back. - Anna, Shopify Support
1) Even though you have several product images in your shopify catalogue, only one image is synched to Facebook - and it's not even the 'main/first' image of your product. It's a random selection. Looking at Shopify's community it seems that several shop owners have the same issue. 2) It would be nice with an option to force a sync of all products to the facebook catalogue.
Thank you for sharing your feedback with us. I can definitely see why having the ability to sync over multiple product images would be a good feature to implement in the future. I will be forwarding your review to our developers as a suggestion for future improvements. Thanks so much for bringing this to our attention and hopefully this will be a feature we can offer in our app soon. - Anna, Shopify Support
Have not used the app as of yet. I hope that once I use the app it is easy to use. I am trying something new to boost my online sales and networking.
Thanks for sharing your feedback! I'm happy to hear that you're giving our app a chance. I'd be happy to assist you with the setup and share some additional resources to help you get started. I’ve sent out to an email to you to discuss this further. I look forward to your reply. - Abdalla, Shopify Support
I was easily able to connect instagram. Not the same easiness with Facebook. I have to try again in order to connect facebook.
Thanks for sharing your feedback! I'd be more than happy to help you with any speed bumps you've encountered. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
A lot of in and outs that is confusing you can do better than that if I´m supposed til think better of it
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
i hope this connects once and for all, ive been having trouble when sharing my link on Facebook , it says site under development while in reality its up and running
Thanks for taking the time to leave a review. As you know merchant feedback is very important to us. I'd like to hear more details on the issue you are encountering to see how I can help. I will be sending you an email shortly to ask for more information. - Anna, Shopify Support
I use this app to help me sell more products, but I can't advertise on Facebook, it is rejected. I hope this time it will be better.
Thanks for sharing your feedback! If you've been rejected from advertising by Facebook, then you'll need to submit a review with their team in order to address this. I’ve sent out to an email to discuss this further. I look forward to your reply. - Abdalla, Shopify Support
i found the setup a bit tricky as i had a couple of pixels and found little info as to which one will be the right one to use , got there in the end
Thanks for sharing your feedback! I appreciate you working through the setup. I'd be interested to hear more about your first hand encounter with the app. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
It was okay. Kind of confusing having not use FB business suite before. I eventually figured it out but it took more than one attempt to wrap my head around it.
Thanks for sharing your feedback! I appreciate you powering through and setting up the app! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
It was a little confusing, but it got me to where I needed to be with this sales channel. Hopefully it does not change again.
Thanks for sharing your feedback! I'm glad to hear that you were able to finish the setup. I wanted to share some useful resources with you! I’ve sent out to an email to you and hope to hear back from you. - Abdalla, Shopify Support
Had to come out of the app to look up my shop name because I have another url over the top of it and couldn’t remember the original. The two could be linked
Thank you for taking the time to leave a review. Merchant feedback is extremely important to us so I'd like to hear more details on your experience and the suggestion you have shared. I will be sending you an email soon. I look forward to hearing back. - Anna, Shopify Support
If you didnt understand what was being asked of you -- it could be confusing. It didnt explain that youll be able to choose which FB acount you want to connect to once you log in.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Found it a bit confusing at first as it kept telling me I wasn’t set up, yet when I went in it everything was there
Thank you for taking the time to share your experience. I can definitely see why it would be confusing to receive a notification regarding set up when it was already completed. I want to ensure you are getting the most out of our app so I will be sending you an email shortly to touch base. Look forward to your reply! - Anna, Shopify Support
Too early to tell as yet. I've only just activated the app. Setup was very easy and I guess I'll be able to form an opinion down the track a little.
I appreciate your feedback! I'm glad to hear that you're giving the app a chance. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Not quite sure. I have not used it that much but going forward i will use it more.Not quite sure. I have not used it that much but going forward i will use it more.Not quite sure. I have not used it that much but going forward i will use it more.
Thanks for taking the time to leave us a review! Your feedback is extremely important to us and I want to ensure that you are getting the most out of the app. I will be sending you an email shortly to see if you needed any assistance to get the app set up. Look forward to hearing back! - Anna, Shopify Support
some days it works some days it doesn't complicated to set up in the beginning not linking accounts no customer service to call for help
Thanks for sharing your feedback! We do offer 24/7 live support via chat and phone! I’ve sent out to an email to you with a direct link and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I had a lot of trouble connecting my page for some reason. Finally got it linked after a year...best of luck folks! Linking to my instagram page turned out to be troublesome
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
There was an inexplicable problem where my main Insta account would not appear. Then it did. The whole set-up took hours
Thanks for sharing your feedback! I'd be more than happy to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Tengo las cuentas conectadas y a veces se desconectan. Y ahora me encuentro que las cuentas comerciales conectadas, aparecen como que no las reconoce. I need help please!
Gracias por dejar un comentario y compartir su experiencia. Me gustaría saber más sobre los problemas que enfrenta actualmente para asegurarme de que está aprovechando al máximo la aplicación, por lo que le enviaré un correo electrónico en breve para discutirlo. - Anna, Shopify Support
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.