Facebook & Instagram
The official app from Meta. Sell on Facebook and Instagram.
Rating
4.2
feedback
7,389
chart
#123
All reviews
Rating Breakdown
Review RSS Feed
Nov. 29, 2020
some days it works some days it doesn't complicated to set up in the beginning not linking accounts no customer service to call for help
Thanks for sharing your feedback! We do offer 24/7 live support via chat and phone! I’ve sent out to an email to you with a direct link and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Nov. 28, 2020
still trying to figure it out. Looks like it could be useful. I already have an instagram account with my book so I can't figure out how to have 2
Thank you for taking the time to leave a review about your experience so far. I'd like to hear more about any issues you are currently facing to ensure you are getting the most out of the app, so I'll be sending you an email shortly to discuss. - Anna, Shopify Support
Nov. 27, 2020
My shopify store was disconnected from facebook even though I made no changes. I reconnected it. We'll see if it works now. Now I can't submit the review - keeps kicking me back to this screen. Ugh.
Thanks for sharing your feedback! I understand how that may be a frustrating experience! I'd love to look into this for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Nov. 27, 2020
I'm using this app to bring customers to my Shopify store and Facebook business page. I'm new to the process so I'm learning more about the advantages of having the app. I have no likes or dislikes to add at this time.
Thank you for taking the time to share your feedback and leave a review. It's great to see you are enjoying the app so far. I want to ensure you are getting the most out of the app so I will be in touch by email shortly to hear more of your thoughts - Anna, Shopify Support
Nov. 26, 2020
I had a lot of trouble connecting my page for some reason. Finally got it linked after a year...best of luck folks! Linking to my instagram page turned out to be troublesome
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Nov. 24, 2020
Found a really nice tutorial on youtube that guided me through the hole process. At the end it was fairly easy.
Thank you for taking the time to share your experience. Glad to see you were able to set up the app! Feedback is extremely important to us, in order to help improve our app. I'll be reaching out via email shortly to see if you have any other suggestions or additional details you'd like to share. - Anna, Shopify Support
Nov. 24, 2020
The app seems to be easy to handle but it is the business.facebook.com thats an nightmare. its a maze. But I hope it will get better.
Thank you for taking the time to leave a review. Glad to see you found the app easy to navigate. Merchant feedback is extremely important to us in order to improve our app. I'll be sending you an email shortly to see if you have any suggestions or further details you'd like to share as feedback for the app. - Anna, Shopify Support
Nov. 21, 2020
I haven’t used it yet... I can review again after using it..........................................
Thanks for taking the time to leave your feedback! Reviews are optional, and if you prefer leaving one after using the app, I can definitely help with this. I’ve sent out to an email to you and hope to hear back from you soon. - Abdalla, Shopify Support
Nov. 20, 2020
It seems like an improvement over trying to understand Facebook's interface, but I am not sure yet, thus the three stars.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Nov. 19, 2020
It's confusing. But there a whole bunch of places to learn how to utilize the platform. There is a huge audience available so it's worth it. Hoping to use Facebook for Black Friday.
Thank you for taking the time to share your feedback and experience. We work hard to ensure that resources are available to help set up the Facebook channel. Feedback is extremely important to us, in order to help improve our app. I'll be sending you an email shortly to see if you have any suggestions or further details you'd like to share. - Anna, Shopify Support
Nov. 18, 2020
I think is good, I do not know yet, I have to test for more days because I can give you my feedback yet.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Nov. 15, 2020
A bit convoluted, but very useful. I would like to see an "easy button" installed for those "Oops, I had Tequila at lunch" days. I liked the big font...Cause I'm blind as a bat. Colors are cool...I don't know what else to say to get you to accept my submission.
Thank you for leaving a review and sharing your thoughts! Feedback is extremely important to us, in order to help improve our app and user interface. I'll be sending you an email shortly to see if you have any specifics or further details you'd like to share. - Anna, Shopify Support
Nov. 15, 2020
I used this app to promote my shopify store products. I am expecting the results soon! Hopefully, it is going to be a successful campaign!
Thank you for leaving a review and sharing your experience. I am happy to see you are utilizing the Facebook Marketing feature. I understand how important it is to run successful marketing campaigns and I would love share some resources to help you with that! I'll be sending you an email shortly with more information. - Anna, Shopify Support
Nov. 14, 2020
There was an inexplicable problem where my main Insta account would not appear. Then it did. The whole set-up took hours
Thanks for sharing your feedback! I'd be more than happy to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Nov. 14, 2020
all good, took some time for some errors, but done at the end. will give it a try, and hopefully have instagram shopping as el l
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
March 18, 2021
FB services are very important for businesses however more live support is required to enable a smoother and easier access to all the tools, functionalities, and strict business rules. More support please, thank-you.
Nov. 13, 2020
Usé esta aplicación para añadir el pixel de facebook, pero son muchas los términos y condiciones que hay que aceptar para esta simple gestión.
Gracias por compartir tus comentarios! Entiendo tus preocupaciones. Le envié un correo electrónico y espero escuchar más de sus pensamientos pronto. - Abdalla, soporte de Shopify (Sent using a Translator)
Nov. 12, 2020
I am new and just setting up the channel so I have no experience so far with the app and my facebook page
Thanks for sharing your feedback! Glad to hear you're giving the Facebook Channel a shot! I'd love to hear your thoughts about it so far. I’ve sent out to an email to you and hope to hear from you soon. - Abdalla, Shopify Support
Nov. 10, 2020
I enjoy interacting with other related groups. and the exposure it gives to my business. I can stay in touch with clients and family members
Thank you for leaving a review and sharing your experience. Feedback is extremely important to us, in order to help improve our app. I'll be sending you an email shortly to see if you have any suggestions or further details you'd like to share as feedback. - Anna, Shopify Support
Nov. 10, 2020
So far, so good. At first, it blocked my account for some violation while connecting to my facebook account. But they gave me back my facebook account after 3-4 days. Now it is all setup.
Thank you for taking the time to share your feedback and leave a review. When it comes blocked accounts on Facebook, we are limited to what we can do our on end so it's great to hear you've gotten this resolved with them. Merchant feedback is extremely valuable to help improve our apps. I'll be following up via email shortly to ask how your experience with the app has been so far and any other details you'd like to share. - Anna, Shopify Support