Facebook & Instagram
The official app from Meta. Sell on Facebook and Instagram.
Rating
4.2
feedback
7,393
chart
#123
All reviews
Rating Breakdown
Review RSS Feed
Oct. 16, 2020
This is a very helpful app by Facebook for Shopify users. It helps you connect your Facebook account to your Shopify store and generate more awareness and sell accordingly.
Thank you for leaving a review and sharing your feedback. I'd like to learn more about your experience and see if you need any further help with setup -so will be sending you an email shortly to discuss. - Veena, Shopify Support
Oct. 15, 2020
I'm using this to help me with my audience targeting to put my store on the map and in front of customers.
Thank you for sharing your feedback and taking the time to leave a review. I'll be reaching out via email shortly to see if you need any further assistance with setup or creating ads. - Veena, Shopify Support
Oct. 15, 2020
I'm using the Facebook channel to bring my products to Facebook, and Instagram with one click. it does help a lot to save time and money.
Thank you for leaving a review and sharing your feedback. I'll be following up via email to see if you have any further comments you'd like to share about your experience. - Veena, Shopify Support
Oct. 12, 2020
Too many features so it's hard to navigate and there is no official guide as to how to go about it so it easily became tedious. I had to search online for books and tutorials to help me do and get around certain simple things.
Thank you for taking the time to share your feedback and experience. We work hard hard to ensure that resources are available online to help every merchant set up the Facebook channel. As I understand it can be difficult to locate the relevant resources, I will be in touch by email to see if I am able to provide you with additional assistance. - Anna, Shopify Support
Oct. 11, 2020
It's a little difficult for beginners but it looks like a great tool that's why I'm still trying to work it out
Thank you for taking the time to share your feedback. It's great to see you are looking to expand your business with our app! I understand it can be difficult to locate relevant resources so I will be reaching out to you by email to discuss any issues you may be currently facing. Hope to hear more about your experience soon. - Anna, Shopify Support
Oct. 9, 2020
Facebook ads are easy to set-up and efficient But I dont like the way they bloque inapropriate ads without explaining the reasons.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to personally look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Melvin, Shopify Support
Oct. 9, 2020
GOOD. I am unsure if i like it or not because I haven't tried it yet but we'll see. Hopefully i can change my ratings if i dont like it.
Thanks for sharing your feedback! I'm happy to hear that you've installed the app. Your opinion definitely matters, and I'd love to hear it. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Oct. 8, 2020
It gave clear instructions but wasn't clear to me what needs to be done in Shopify and what in Facebook. The latter seriously has too many options, links, different sites etc. Very confusing.
Thank you for leaving a review and sharing your experience. I'd like to hear more about any issues you are currently facing to ensure you are getting the most out of the app, so I'll be sending you an email shortly to discuss. - Veena, Shopify Support
Oct. 5, 2020
I just setup the app it was straight way but i have not used it yet. I will give feedback on performance later.
Thanks for letting us know how setting up the app was for you, I'm glad you were able to get it done! I'm going to send you an email to check in and see how things are going. - Cíara, Shopify Support
Oct. 4, 2020
I did use it but still didnt change the speed... :-/ I dont know how to improve it...I might be hiring an expert to do so.
Thank you for leaving a review and sharing your feedback. I'd like to learn more about your experience and what you are hoping to achieve using the Facebook app in order to better support you. I'll be emailing you shortly to discuss any comments or questions you have. - Veena, Shopify Support
Oct. 3, 2020
I used this app to install Instagram. It worked perfect for me.perhaps it can be translated in dutch?
Thank you for taking the time to share your review and feedback. I'll be following up with you via email to learn about your experience with the language translation to see how we can improve. - Veena, Shopify Support
Oct. 2, 2020
The setting was good. I hope it will grow my business well, I enjoyed this app. Thank you very much. ok
Thanks for letting us know how the Facebook app is working for you, we always like to hear about this. I'm going to send you an email to see how we can improve it more for you. Keep an eye on your inbox for that email. - Cíara, Shopify Support.
Oct. 1, 2020
I used app to add products to sell via instagram shop. needs to be simpler. Couldn't edit items easily
Thanks for letting us know about how you're getting on with the Facebook app. I'm going to send you an email about editing your products, so you can get them set up exactly as you need. Keep an eye out for it! - Cíara, Shopify Support
Oct. 1, 2020
I continue to have issues setting this app up. I'll do it, and then it'll become disconnected from my account. Works well when it's connected though.
Thank you for sharing your feedback and leaving a review. I'd like to learn more about your connection issues to investigate why this may be happening, so I'll be emailing your shortly to discuss. - Veena, Shopify Support
Sept. 29, 2020
Struggled with finishing the setup even though all the ticks above were green. It would be better if the app allowed one to view the T&Cs when done as opposed to waiting and having to start over a few times.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
Sept. 29, 2020
Help me promote my online shop however I have never been able to synchronize my online shop with the facebook shop.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
Sept. 28, 2020
The set up process is complicated, but if you follow the steps correctly, it all works well. FB shop takes up to 4 weeks to get approved.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
Sept. 28, 2020
My collections are not visible in facebook shop at all but all products are. Struggling to fix it! Earlier facebook page shop was perfect.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Sept. 27, 2020
Not intuitive enough. I had to disable cookies and try many variations first before getting it to work.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
Sept. 27, 2020
I updated the app within my shopify so I could continue to tag products on my instagram. Despite following all the steps it is no longer allowing product tagging. Very disappointing
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support