Facebook & Instagram

It's definitely going better than expected. I am getting more sales and more exposure. Occasionally I have issues capturing all the the information I get when orders come directly from my website versus FB and IG. For example, my website requires a phone number (mainly so we call them customer if there is a problem), but it is not a requirement in FB or IG. Some of our products and services are time sensitive where need to get a hold of the customer asap. Just having their email means we may not get to them in time. These are just minor kinks we can work out. Overall it has definitely boosted sales and we have had zero problem with payouts or processing

Must be easier to connect and verify the domain having to access the domain and creating txt files must be easier from the beginning, have to wait too much and find solutions on my own.

It works well in bring visitors to my Facebook store. Make sure you add pictures to all your shopify store products and variations to make sure you dont have a failed sync.

I initially had issues with the set up, but after working with support I was able to successfully integrate this app into my Shopify site and can now funnel new customers to my site with ease

Hello! I've come across two critical issues regarding orders from Instagram and Facebook. First, the customer information lacks a phone number, even though I've configured it as "required" in Shopify checkout settings. Can you please ensure the phone number field is mandatory for Facebook and Instagram orders? Secondly, when fulfilling orders from Facebook and Instagram via Shopify, it doesn't send a shipping confirmation email to the customer. This leaves them unaware of the shipment status. Can this be addressed? Thanks!

UPDATE: I was able to get Instagram Shopping to work by resolving small issues that I didn't know were related. For example, removing Gift Cards from the Facebook Sales Channel. Now that it is working it seems like a good app. Couldn't get Instagram Shopping to work. For some reason we weren't approved for Shopping. Facebook tells me to talk to Shopify, Shopify tells me to talk to Facebook. I've been getting the runaround for weeks now and it is super frustrating. Two stars because the Facebook shop worked fine.

I use this app since I advertise more on Facebook and Instagram. I think right now, the app is getting better, but they're still room for improvement.

I used this app to draw more customers to my store. So, it is good that I am able to connect to people whom I do not know thru this app. It adds another dimension to my store.

great and quick integration, only issue are the policies blocking certain items we sell on our store

Vielä ei ole kertynyt suurta kokemusta tästä appista, mutta toivottavasti tämä auttaa verkkokaupan tuotteiden myynnissä.

for some reason we can't link products to our instagram account anymore. But before this it worked great

I enjoyed that it was easy to establish with a good range of options. Looking forward to using it as another means of promoting our business and opening new sales channels.

I used this app to help me setup FB channel and start the facebook ad process. I have yet to implement an ad but I am confident it will work just fine.

This app is very easy to use. I was able to use this app with ease. I'm hoping it attracts customers to my store.

It is complex to use and it is a learning as you go process. But if you take the time it is worth doing.

I use both Facebook and Instagram to promote my store for both in person and online shopping. I like that customers can shop directly from the social media platform.

I like this channel to access a larger audience, considering Coffee is a drink connected with your soul

Facebook reaches my customers very well. It is more personal and helps to develop and grow my business.