Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
4.2
feedback
9,778
chart
#133
All reviews
Rating Breakdown
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April 10, 2025
This app has completely failed. My entire store will no longer sync with Facebook ads. I've spent hours with their support team. They are as lost as I am in attempting to get the app to work.
April 9, 2025
App does not work properly. Items in shop show most expensive variants instead of cheapest. This is costing me sales. Have been trying to get help and no one from shopify or meta seems to be able to fix this.
April 6, 2025
Cannot use the sync app feature if your shop does not accept shopify pay and if your a skincare business you already know shopify does not process payments for that type of business so why even offer the FB app. for companies that sell skin care products, but yea
April 5, 2025
It's all showing up as if connected and working. However, there is no shop showing up on FB and IG and after days of trying to work out why, there is no actual help available.
April 4, 2025
Very limited functionality and therefore not recommended to use. E.g. Draft Orders are tracked as conversions and therefore heavily impact ad results. All of a sudden, we had a ROAS of over 100.
April 3, 2025
This is not a very support friendly app. Keeps running me in circles. Will not connect to my Page.
April 3, 2025
March 30, 2025
March 30, 2025
Completely inefficient and syncing process has been infuriatingly difficult. Also, the meta support caused my store deactivation and then attempting to reactivate, connected it to the incorrect Facebook business profile, therefore blocking it from being accessible on instagram. There is no real time communication, lots of emails and then no ability to respond. I have taken all the steps necessary and I feel your support team caused this chaos and now there is no one to actually communicate about it with. Very dissatisfied.
March 29, 2025
Connecting Shopify and syncing the process is very complicated and overwhelming. It's NOT USER FRIENDLY. As you would expect, FB should be in this age of technology.