Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.6
feedback
4,006
chart
#352
All reviews
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Nov. 4, 2024
Terrible customer service... my documents have been in review for 40 days now and support keeps telling e 48 hours.
May 12, 2025
Its terrable!! I have a constant message that "its waiting to be verified" sunce December 2024.
Oct. 30, 2024
Utter Garbage! Loads of errors "Something went wrong", completely useless in the UK. Impossible to have a SHOP button on the facebook page in the UK. Even 1+hour of telephone support from Meat couldn't resolve it. Well they did by giving me a "Work around" in the form of a "Sign-up" button which just links to the my website. If Meta support can't get a Facebook Shop up and running this proves it isn't fit for purpose. Complete waste of time!
Oct. 30, 2024
absolute garbage system. does not sync or show any products between facebook and your store. impossible to setup, tells you all these existing errors but no way of resolving them. waste of time and money. dont bother, use a different store and advertising system.
Oct. 29, 2024
Constant errors. Disconnected my store from my Instagram for no reason after selling for half a year. No help from customer service. Was just told "It's fixed" after doing nothing. TikTok shop incoming!
Oct. 29, 2024
App doesn’t work as described. Won’t finishing syncing my store. Support is literally NON EXISTENT, there is no way to contact anyone from Facebook to help. If I could give this app 0 stars I would.
Oct. 28, 2024
It stopped working and no one will respond about getting help to try to fix it. It has been saying that the account is in review for over a month now when its supposed to take 24 hrs to reconnect. It sucks because I can't sell anymore using the platforms.
Oct. 27, 2024
TERRIBLE. Will not stay connected to facebook account EVER. extremely minimal customization, yet way too complicated at the same time. They need a complete redesign.
Oct. 24, 2024
Our Facebook and Instagram account have been disabled for almost 2 weeks and we have done all the necessary steps to fix this issue. We have all the information required for our account submitted. We need to fix this issue so we can continue selling on Facebook and Instagram. No one has been able to help us with this ongoing issue.
Oct. 26, 2024
My shops were approved today and were active. I uninstalled the app and reinstalled it due to pixel issues and not being able to find the pixel attached to my store to create ads and while doing the installation I have been told that my shops have been disabled and I have not followed the community guidelines.
Oct. 24, 2024
Horrible experience, its not intuitive and no instructions. One of the worst apps on Shopify. I am struggling to just do the basic setup and connecting my instagram with Shopify. They could have made it seamless but the apps seems too rigid and full of bureaucracy. I left few messages and no one called, so not an easy way to even get in touch with someone.
May 28, 2025
わかりにくい。 F&Q見ても何も解決につながらない。 個人のアカウントもハックされてから使用できないまま。 このアプリも急にアクセスできなくなってアカウントにログインできない。 使う以前に使いこなせない、全くユーザーフレンドリーじゃない。 最後の一点、 ずべて見にくい。
Oct. 21, 2024
I was first able to update the shop, but then it said I don't have access. I can't actually see the store on my FB or Instagram page. When I searched items to update the shop (when I had access) it couldn't find my collections or products so I had to search them manually. Needs simplifying.
Oct. 21, 2024
My personal account is suspended for some unknown reason, and there is no way for me to learn the reason, or remedy the situation. TERRIBLE