Facebook & Instagram

Account hacked and support is very difficult to access.

Absolutely a horrible experience trying to connect accounts. It constantly tries to add your personal account to your business on Shopify. The Facebook auth and connection process is garbage.

absolutely awful and not user friendly at all. i cannot figure out how to do this at all and its just horrendous

Why aren't my products showing up on Facebook and why can't I connect to it

I'm prompted to connect my account on a weekly basis. I'm so frustrated with this and close to just removing it and giving up. nothing worked properly with this.

I'm not sure why the app keeps disconnecting my shop from Instagram and Facebook; however, it is now costing me money and we'll need to fix that ASAP before the losses get too much.

Issues with shop not allowing me to link facebook products live on facebook. They used to be but now no

I just get 'oops something went wrong, try again later'.

very confusing, sucks!

It is crAPP! They need to include debugging tools into their shopify app connection to give better information about what is not allowing catalogs, meta accounts, and other linkages that are necessary to facilitate creating a working store! They don't want you to use your Shopify account, Meta wants you to use their product catalog and derive it all from them. I and many others have been unable to connect our stores for years! With an "S".

This app is a glitchy, frustrating mess—just like everything else Meta puts out. Constant bugs, crashes, and an overall terrible user experience. Feels half-baked and poorly maintained. Disappointing.

werkt niet fijn!

Meta must be one of the worst businesses you MUST deal with to start a new business - when something goes wrong, it is near impossible to find support and even then I'm 3+ months along and still no resolution. Sad reality is the competition is not much better.

太乱了

Very hard to use for neophyte, specially the ads reporting and managing

I have been locked out of my facebook for over a year and there is no live support - I have gone so far as to submit business records facial images for facial recognition and government issued id's. Nothing allows me access to my own account - so I have reached out to my congressmen and women's offices and sent documentation to show how this is effecting my ability to. Meta must do better to support - Shopify should assist as well.

Why do @MetaforBusiness @Meta give SMEs awful service despite big profits? Axed APAC high-value program in Covid. Why not offer great service to help us grow and boost your revenue too?