Facebook & Instagram

Nov. 3, 2024

So confusing and we are still not 100% connected!

May 12, 2025

Its terrable!! I have a constant message that "its waiting to be verified" sunce December 2024.

Oct. 30, 2024

Utter Garbage! Loads of errors "Something went wrong", completely useless in the UK. Impossible to have a SHOP button on the facebook page in the UK. Even 1+hour of telephone support from Meat couldn't resolve it. Well they did by giving me a "Work around" in the form of a "Sign-up" button which just links to the my website. If Meta support can't get a Facebook Shop up and running this proves it isn't fit for purpose. Complete waste of time!

Oct. 30, 2024

absolute garbage system. does not sync or show any products between facebook and your store. impossible to setup, tells you all these existing errors but no way of resolving them. waste of time and money. dont bother, use a different store and advertising system.

Oct. 29, 2024

Constant errors. Disconnected my store from my Instagram for no reason after selling for half a year. No help from customer service. Was just told "It's fixed" after doing nothing. TikTok shop incoming!

Oct. 29, 2024

App doesn’t work as described. Won’t finishing syncing my store. Support is literally NON EXISTENT, there is no way to contact anyone from Facebook to help. If I could give this app 0 stars I would.

Oct. 29, 2024

C'est nul, rien ne fonctionne correctement

Oct. 28, 2024

It stopped working and no one will respond about getting help to try to fix it. It has been saying that the account is in review for over a month now when its supposed to take 24 hrs to reconnect. It sucks because I can't sell anymore using the platforms.

Oct. 27, 2024

TERRIBLE. Will not stay connected to facebook account EVER. extremely minimal customization, yet way too complicated at the same time. They need a complete redesign.

Oct. 24, 2024

Our Facebook and Instagram account have been disabled for almost 2 weeks and we have done all the necessary steps to fix this issue. We have all the information required for our account submitted. We need to fix this issue so we can continue selling on Facebook and Instagram. No one has been able to help us with this ongoing issue.

Oct. 26, 2024

My shops were approved today and were active. I uninstalled the app and reinstalled it due to pixel issues and not being able to find the pixel attached to my store to create ads and while doing the installation I have been told that my shops have been disabled and I have not followed the community guidelines.

Oct. 24, 2024

Horrible experience, its not intuitive and no instructions. One of the worst apps on Shopify. I am struggling to just do the basic setup and connecting my instagram with Shopify. They could have made it seamless but the apps seems too rigid and full of bureaucracy. I left few messages and no one called, so not an easy way to even get in touch with someone.

Oct. 23, 2024

doesnt work

Oct. 23, 2024

Seems to continuously lose the connection. Has to be re-set up regularly.

May 28, 2025

わかりにくい。 F&Q見ても何も解決につながらない。 個人のアカウントもハックされてから使用できないまま。 このアプリも急にアクセスできなくなってアカウントにログインできない。 使う以前に使いこなせない、全くユーザーフレンドリーじゃない。 最後の一点、 ずべて見にくい。

Oct. 21, 2024

I was first able to update the shop, but then it said I don't have access. I can't actually see the store on my FB or Instagram page. When I searched items to update the shop (when I had access) it couldn't find my collections or products so I had to search them manually. Needs simplifying.

Oct. 21, 2024

My personal account is suspended for some unknown reason, and there is no way for me to learn the reason, or remedy the situation. TERRIBLE

Nov. 19, 2024

As a small business owner trying to navigate Meta's ecosystem, I'm beyond frustrated with the confusing maze of platforms, poor customer support, and lack of basic functionality. Here’s a breakdown of why Meta is absolutely failing at providing a coherent experience: Too Many Platforms, Too Little Logic I’m trying to use Meta Business, Meta Commerce, Instagram, and Facebook—all of which are supposed to be connected. But why do I need to juggle so many separate programs to manage everything? Nothing makes sense. You'd think with all these accounts supposedly linked, the whole point would be to simplify things. But no. Instead, it's a mess of overlapping functions and repeated logins. I have to constantly hop between platforms just to get basic tasks done. I would love to hear the reasoning behind this decision—was it discussed in a meeting or did it just happen because... why not? Seriously, how is this supposed to be more efficient? It’s mind-boggling. I’m the Owner, But I Don’t Have Access?! I’m the OWNER of my business, but for some reason, I don’t have full access to manage my own accounts. WHY?!! Why is it that I, the person with the most responsibility and oversight, can’t do basic things like edit my shop or add products? What’s going on over there, Meta? Are you actively trying to make this harder for people like me to succeed? Ridiculous. Where Did All the Support Go? I’ve been running into constant issues, and when I try to get help, I’m met with a bot or an agent who can’t actually help me. It’s always the same: "Can’t process this request." Well, if you’ve fired all your customer service agents, do you at least have some bots that work? Because right now, your system is just an endless loop of frustration with no real solutions. Do you even have coders left to fix these things, or are they all gone too? WHY?? Email Verification: Seriously?! Email verification doesn’t even work. I’m trying to verify my account and keep getting an error message. It’s 2024, and we’re still dealing with issues like this? How is this acceptable for a company of Meta's size? Come on, guys, fix the basics. No Access to Shop – How Am I Supposed to Run My Business? So, I can’t add products, I can’t edit my shop, and I can’t even tag my products in posts. No access. Again. I’m losing business because of this, and it feels like no one at Meta cares. I can't run an online shop if I can’t even manage the most basic things. Less Money, WAY More Problems Meta has made it clear that its priority is not its users. Between the broken features, lack of support, and overall chaos, I’m spending more time fixing problems than actually running my business. It’s costing me time, money, and sanity. All I can say is: fewer features, better features, Meta. Less really is more. If you're looking for a seamless experience to run your business, do NOT rely on Meta. At this point, the platform feels like it’s designed to frustrate, confuse, and waste your time. I really hope someone at Meta is paying attention—because this is not working.

Oct. 20, 2024

Rubbish, complicated, spent hours setting up the shop and nothing works. Utter waste of time.

Oct. 19, 2024

Ich bin mit der Einrichtung nicht wirklich zufrieden, die Überprüfung zeigt mir ständig Fehler an die nicht richtig Erklärt bez. hingewiesen sind worum es sich Handelt. Zusätzlich gestaltet sich die Instagram Einrichtung sehr schwierig, nach meheren versuchen wurde erst die Email Akzeptiert. Im Hilfe Bereich würde ich mir mehr Kontakt wünschen. MfG Thorsten