Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.5
feedback
3,881
chart
#205
All reviews
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Oct. 16, 2024
Terrible experience. I have sent a dozen of documents to verify my company but it did not work yet...
Oct. 14, 2024
Our Instagram shop can't accept any orders. Customers have called us and sent us screenshots of in-system cancelled order. They can only purchase by going straight to Shopify which makes it pointless for us to have Instagram at this point. Can't run ads because the purchases are cancelled if purchased.
Oct. 13, 2024
Please help I’m trying to connect it to Instagram but it’s not lettting me
June 22, 2025
How do you reach a real person??? It is IMPOSSIBLE for me to reach a human for help with my Facebook account. I've sent messages after messages just asking if someone could reach out to me to guide me to fixing the issues I am having. It has been over a year and still not one Facebook help support person contact me. So, now my accounts in limbo. And costing me money. Ps. I don't like TikTok really. But, easier to get customer support help there than Facebook. Which is ridiculous because of Facebook size and standing. " If I could get Facebook customer support a half of star I would. And that is being kind"
Oct. 4, 2024
I am unable to connect my facebook store to shopify and only can connect instagram store to shopify. There is no option to select to connect facebook to shopify!
Oct. 4, 2024
I don't believe it's possible to get this app to work. I've followed countless instructions, followed videos, googled it, asked Insta and FB no matter what I do it still ends up with the status as "In review". I don't mind that it's probably something I've done wrong. What I do mind is there's nowhere to find out what's wrong and how to put it right! Where's the help? Step by step instructions? Useless.
Oct. 2, 2024
Meta is absolutely horrible when giving support for this app. Their support is horrible overall.
Oct. 1, 2024
One of the worst platform to sell in Meta especialy since they stopped the shop on the Desktop computers and focused of Mobile only. Your ads on desktops becomes full of errors and missed links. Meta support is null!!
Oct. 1, 2024
Oct. 1, 2024
Meta me doit de l'argent depuis 2 ans et bloque l'argent. Les publicités sont bloquées.
Sept. 30, 2024
I have been haVing a dfificult time attaching my instagram to my store. Ican attach facebook.vERY HARD TO TALK TO A REAL PERSON. No help withe the chat either.
Sept. 26, 2024
Sept. 25, 2024
difficult to understand what Shopify wants me to do to connect FB and Insta