Facebook & Instagram

Your UX is garbage. I can't find anything as instructed

it is not shopify issue, but lots of bug and missunderstanding from Meta, and their support is bad, lie to me to get stars and good review, but nothing is get sorted.

Dear Metas, Despite making extensive revisions to my product descriptions—removing even legally permissible health claims—my products continue to be rejected. This has made it nearly impossible to advertise effectively on your platform. I adhere strictly to Swedish regulations, yet Meta’s policies seem to prevent me from communicating any meaningful information about my products. If compliance means I cannot describe the benefits at all, I am left with nothing to sell. As a result, I will be reconsidering my use of Meta as an advertising platform, as the constant rejections make it unreasonably difficult to conduct business. I would appreciate clear guidance on how to present my products without facing repeated rejections.

llevo casi dos meses y no pasa la revisión por parte de facebook

Why do we always have a problem with you about out products. You keep rejecting our product but you allow other companies have there product listed. With their product there is more sexual content and you can make our the models cock. Yet you reject ours for being overly sexual. Poor service on your end Meta.

2/14/25 - I am using this with a supplementary feed. I am showing product price in the images i am generating for the supplementary feed. The images update every time the product price changes. This Meta app is NOT keeping the items in sync on an hourly basis like it should. Meta support is obscenely slow and behind the times with their capabilities. Shopify customers deserve better customization and support. 2/26/25 - after being passed from one meta support person to the next, they finally got me over to their commerce manager team. I did a screen recording and gave them examples of products that were out of sync and they kept addressing the individual examples i gave them and not the root problem. After calling them out on this, they simply replied asking for another product example. They are completely incompetent. I am replacing this feed with something else. Meta support is pathetic.

Super confusing to use. The older version used to be more user friendly and now it's been overcomplicated.

Zaken moeten kopiëren in de code van je site, het zou automatisch moeten gaan. Adverteren zonder conversie, facebook en instagram vullen zakken maar regelen geen zaken.

AWFUL. Will not approve your store and there is no way to contact or request a review. All sorts of dead ends and no assistance. But they will take your money (in my case $400 in ad spend, but wont approve my store).

awful. I keep getting asked to verify my account. Will it ever stay verified?!?

De momento ha sido imposible sincronizar estas dos aplicaciones. Complicado y pocas instrucciones y no claras.

Freigabe dauert viel zu lange!

on shopify I am told everything is active but on Facebook it says Your Meta pixel is not active

non funziona

fatal, he tenido problemas para conectar mi tienda con facebook e instagram y ha sigo imposible obtener ayuda para hacer la conexion, asi llevo mas de un año y sin esperanza porque no tienes una atención personalizada que puede entender lo que te sucede

technical support is horrible. My account has been restricted for 6 months and we've been going back and forth with faceless no one has been able to provide help for my business

Managing my apparel brand shop on Facebook and Instagram has been a frustrating journey, to say the least. For the past four years, I've faced constant challenges connecting to the shop and maintaining its functionality. One of the biggest hurdles has been resetting my Facebook password for the shop account. No matter how many attempts I make, I never seem to get it resolved. The lack of a clear or straightforward solution has made it feel like an ongoing hassle, with issues cropping up time and time again. These technical difficulties have taken away valuable time I could be spending on growing my business, connecting with customers, and creating new products. I’m still looking for a lasting solution but have yet to find one that sticks. If anyone has successfully navigated these issues or knows the best approach to resolving them, I’d love to hear your advice!

too many issues, many items not showing

Sämsta supporten av alla IT tjänster

Je suis bloquée depuis 8 mois sans pouvoir lancer ma boutique shopping sur instagram. Malgré de nombreux contacts auprès de META mon compte est toujours restreint. Je désespère...