Facebook & Instagram

Our Instagram shop can't accept any orders. Customers have called us and sent us screenshots of in-system cancelled order. They can only purchase by going straight to Shopify which makes it pointless for us to have Instagram at this point. Can't run ads because the purchases are cancelled if purchased.

some times i am unable to publish my add campaign

How do you reach a real person??? It is IMPOSSIBLE for me to reach a human for help with my Facebook account. I've sent messages after messages just asking if someone could reach out to me to guide me to fixing the issues I am having. It has been over a year and still not one Facebook help support person contact me. So, now my accounts in limbo. And costing me money. Ps. I don't like TikTok really. But, easier to get customer support help there than Facebook. Which is ridiculous because of Facebook size and standing. " If I could get Facebook customer support a half of star I would. And that is being kind"

I am unable to connect my facebook store to shopify and only can connect instagram store to shopify. There is no option to select to connect facebook to shopify!

I don't believe it's possible to get this app to work. I've followed countless instructions, followed videos, googled it, asked Insta and FB no matter what I do it still ends up with the status as "In review". I don't mind that it's probably something I've done wrong. What I do mind is there's nowhere to find out what's wrong and how to put it right! Where's the help? Step by step instructions? Useless.

Meta is absolutely horrible when giving support for this app. Their support is horrible overall.

One of the worst platform to sell in Meta especialy since they stopped the shop on the Desktop computers and focused of Mobile only. Your ads on desktops becomes full of errors and missed links. Meta support is null!!

Meta me doit de l'argent depuis 2 ans et bloque l'argent. Les publicités sont bloquées.

I have been haVing a dfificult time attaching my instagram to my store. Ican attach facebook.vERY HARD TO TALK TO A REAL PERSON. No help withe the chat either.

4ヶ月以上経ってもいまだに審査中で使うことができません。

i couldnt add with shopify

es una porquería, nunca me ha funcionado

difficult to understand what Shopify wants me to do to connect FB and Insta

Is not clear what is need to be, problem with permission a nd connected to the with shopify and in rewiu .don't give to me th accessories see what thre problems

Worst setup process in existence. Hope they crash and burn ASAP TIKTOK for the win

Can't connect shopify and facebook, instagram. Been in-review for a couple of weeks. I've had a look and this is a common problem since 2022. Why it hasn't been sorted I don't know. Better off paying a bit extra for Wordpress or something simular.

Awful. Product hero images were generating at random - the back of a shirt, for example, would show as the hero image, while the same product would have the correct Hero Image when featured more than once. Live shop editor is trash. It doesn't show you the live preview while you are editing - like how Shopify does when editing your theme. I contacted support about the above and now my Facebook and Instagram shop are disabled. So - I am now losing money. Thanks, Meta!

We could not connect our shopify store to this app. Meta always returns with tons of unresolvable errors and there is no one to attend.