Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.4
feedback
3,807
chart
#463
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March 24, 2026
March 23, 2026
March 18, 2026
Horrible event tracking. Horrible app. I envy those who say that it doesn't connect to their store. Feel yourself lucky! 1 star is way too much for this app.
March 15, 2026
All I want is to be able to tag products that send people to my website. I have been through 50 million settings 20 different help files (non of which have correct or instructions that actually match the page they tell you to visit) I now have multiple pixels I believe and catalogues. This is a horrible experience. I should probably just shut it off!!!
March 12, 2026
Horrible!!!!! Ive had nothing but problems from day one! I still havent been able to use or sell on FB
March 8, 2026
Other than it being a Shopify Direct Sales Channel, it's pretty much useless. Don't bother understanding it.
March 5, 2026
I have tried 10 times to install this and connect my business accounts to no avail. Using Chrome helped but the connection failed each time. I just get a red warning box that says "Something went wrong". Blocked by Meta again.
March 5, 2026
Could not enable data sharing in the app. Shopify support kept pushing me to Facebook support, and Facebook support pushed me to Shopify support. Quite literally going in circles. If enabling data sharing fails once, just add a custom pixel. They're just not very good at this.
March 3, 2026
Feb. 27, 2026
Feb. 26, 2026
No support, lack of care and completely automated ignore system when problems occur. Each and every response from them is a "thank you for waiting"
Feb. 26, 2026
very poor instructions, support is either confusing or non-existant. one star more than should be given
Feb. 19, 2026
I'm not sure if I'm just doing it wrong but I cant find a place to connect Instagram only... I have an insta from my business but did care to create a Facebook. it seems this app is only for Facebook.