Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.7
feedback
4,187
chart
#149
All reviews
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May 7, 2025
Connecting to my store to my facebook and instagram has been an impossible task! I have done it over a dozen times providing all they ask. Review for two days and sometimes it goes live, sometimes denied. Either way I get a store suspended after using either method. No explanation, except an inaccurate one.
May 7, 2025
This sales channel needs to integrate better with Shopify checkout options or apps. When they switched to prevent linking out to shopify for checkout, they also decreased sales for stores like mine since the Meta checkout lacks certain features. I can't distinguish between delivery and shipping, or most importantly, there is no date picker to pick shipping dates (which is essential to my type of business). This would be super easy to do (I can code my own date picker with little coding knowledge), yet is not implemented for some reason. Also, the shipping settings in the app don't show correct rates (if you have live rates), items, etc, so you always have to check the store in the Instagram app to make sure it's working correctly. There needs to be a better way to do this.
May 4, 2025
i couldnot connect my shopping catalogue to my facebook and instagram account. its been 6 month, still waiting for review
April 30, 2025
April 29, 2025
some of my products are not showing up and they are not rejected so I don't know what the issue is. they are supposed to be showing up on the sales channel and they are not. Then when I go to my commerce center, the previews wont even load so I am not completely happy , also I am trying to edit the products that were rejected for size reasons, but they are one size and I did specify them.
May 2, 2025
Just so much trouble getting it to work. Otherwise I would give it a good review! The people at Meta have been very hard working and helpful. It's been so hard to fix and solve my problem. It's been going on for several weeks and it's still not working. There were so many things wrong and the speed and ability to solve these problems has been incredible difficult and really hurt my business. I'm still hopeful and they continue to try and help. It's hard to understand the holdups, but it may be bureaucracy or simply red tape in the system. I have a business that has existed for nearly 30 years and they can't verify it which seems incredible. I've spent many sleepless nights trying to solve this problem. I believe most people would have given up. I have at least 200 hours into this effort. Weeks until 4 am. When I get them on the phone, they stick with me and do all they can. The people have been great and I try to keep a good attitude. I'm creating a national holiday for myself when and if I ever accomplish my goal of connecting my Shopify to facebook and Instagram. It will be a joyous occasion. I don't give up easy, maybe I should, but I hope one day I'll look back and say it was worth it. From a broke businessman struggling to get to a starting point, may your struggles be easy!
April 13, 2025
April 10, 2025
Ultimamente no puedo conectar mi catálogo, únicamente mi pixel y me presenta un error al hacerlo.
April 9, 2025
April 6, 2025
The app never works for this on iOS and it’s impossible to find on the website because they make it an app version. Very time consuming to get it working