Facebook & Instagram
The official app from Meta. Sell on Facebook and Instagram.
Rating
4.2
feedback
6,658
chart
#132
All reviews
Rating Breakdown
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April 30, 2024
My Facebook page and Instagram account not connected to my Shopify website Just show this app isn't compatible with your store Tu mai kya karu
March 14, 2024
this app says unsupported dont know why
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
March 7, 2024
Tive que procurar outros recursos pra vender no Facebook e Instagram, porque dentro da própria shopify , não funciona , o conectar , é tem sempre um símbolo de atenção e naaada que eu faça mude isso , então, optei por não usar , e por isso minha avaliação
Olá! Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo transtorno causado e gostaríamos de ajudá-lo com uma solução. Entre em contato com nossa equipe de suporte comercial através deste link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Podemos entrar em contato com você diretamente e garantir que você tenha a melhor experiência possível. Obrigado, Meta-suporte
Feb. 25, 2024
his app is very hard to set up and doesn't connect with the Shopify store, the online support is not working on time and doesn't help us with the issues, therefore Meta is not helping the online business community by connecting the store easily with the Facebook platform. I can not set up my admin part, the platform rejects my setup, and no access to connect with the Shopify store, meta needs reform and make smart customer services.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Feb. 2, 2024
its very complicated on how to set up
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
April 11, 2024
Can't connect my store to Facebook Can't get any help Shopify says its Facebook Shopify please fix this or make it easier
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Dec. 31, 2023
aucun de mes articles professionnels éligible n'est présent sur Facebook, je dois revoir mes annonces de produits et m'assurer qu'elles répondent aux critères d'éligibilité Pouvez vous m'aider et vérifier vos produits?
Salut, Merci d'avoir pris le temps de laisser un avis! Veuillez contacter notre équipe d'assistance aux entreprises via ce lien afin que nous puissions vous aider davantage : https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Nous ne manquerons pas de vous contacter directement et de veiller à ce que vous ayez la meilleure expérience possible. Merci, Méta Support
Dec. 24, 2023
Ua vez que conectas tu cuenta de facebook no te da la opcion de retroceder si te equivocaste de cuenta, sigo intentanto y nada.
¡Hola! Gracias por tomarse el tiempo para dejar una reseña. Nos disculpamos por las molestias causadas y nos gustaría ayudarle con una solución. Comuníquese con nuestro equipo de soporte comercial a través de este enlace: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Podemos comunicarnos con usted directamente y asegurarnos de que tenga la mejor experiencia posible. Gracias, Meta soporte
Dec. 5, 2023
a little hard to navigate. my products took weeks and i still cant see them in shop ads that i pay for are not targeting the people i tell it to I told it local women age 21-54 and all the comments and i like i continue to get are from women in other countries,
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Nov. 29, 2023
I am not longer able to access this app page. It appears blank - cache cleared, different browser, uninstall reinstall - nothing is working. I cannot find a resolution and I cannot find a method for reaching out for help. Writing here to hopefully receive a response. Thank-you!
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Nov. 20, 2023
Always says it needs attention but doesn’t tell me the issues
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Nov. 16, 2023
Unable to link Credit Card
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Nov. 13, 2023
Hi, for some reason I don't have a settings tab available. Only an overview tab. Because I don't have a settings tab, I'm not able to see the pixel I've connected, or make changes to the pixel, and I'm not able to access the customer data-sharing section. This must be a bug of some kind. I've been in touch with Meta numerous times, and they don't understand what my issue is. I'm hoping an app developer can see the issue and resolve it.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link and include screenshots of what you're missing on the app to further show what's going on: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Nov. 12, 2023
it was not clear that i needed to connect BOTH instagram and facebook pages to shopify in order to make paypal available as a method of payment.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Nov. 8, 2023
Hello , when i do the configuration i can t connect my facebook account and there s an error that said to try again later ,i m trying from days and on mobile and computers but it s not working ,i can I do ?
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Oct. 22, 2023
why i cant finish the setup?
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Oct. 10, 2023
não esta funcionando
Olá! Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo transtorno causado e gostaríamos de ajudá-lo com uma solução. Entre em contato com nossa equipe de suporte comercial através deste link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Para que possamos pode entrar em contato com você diretamente e garantir que você tenha a melhor experiência possível. Obrigado, Meta-suporte
Oct. 7, 2023
The specifications have changed so much from the previous Facebook app that it's hard to understand how to use it. For now, I don't know how to set up ads from this app.
Hi There! Thank you for taking time to leave a review. We apologize for any confusion caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and guide you through the best possible experience. Thank you, Meta Support
Sept. 22, 2023
i cant avaible to check my busniness page , can you help me to go through out.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Sept. 15, 2023
I have had continuous issues with meta and am not a fan!
Hi There! Thank you for taking time to leave a review. If you need additional support from us, please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, [Meta Support].