Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.6
feedback
4,006
chart
#352
All reviews
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July 26, 2024
The worst experience I've ever had with any company! I have been locked out of my account for over 8 months now. I've submitted all the required documents for a business dispute, and I've received absolutely no help since I submitted them. I even went as far as getting Meta Verified through my personal account in hopes I could get more help to recover my business account, and nothing! This is hurting my business as my website's domain is still linked to the old account I'm unable to access, therefore, I cannot link it to the new account I've setup. I've begged for help! I've opened multiple tickets trying to get this resolved, but FaceBook cares nothing about you or your small business. They have forgotten where they come from and could care less about you! So, now you just take my money for my monthly subscription, and I get nothing in return! I can't tag any of my products when posting on my social media accounts because I cannot verify my domain - because it's still linked to my old account! It's like adding salt to the wound when I've done everything that's been asked of me, but FaceBook won't follow through on their end!
July 25, 2024
Their statistics show that the number of orders made through their ads is 3 to 10 times higher than the total number of orders on the site. Their support is the most useless thing in the world; I’ve been corresponding for a month and, apart from stupid responses like ‘third-party statistics may differ,’ I haven’t heard anything else.
July 25, 2024
Doesn't work. When I log into Facebook it tells me I don't have access to this feature yet. I've tried switching over to my FB business page and then logging in from Shopify but it tells me I have to switch back to my personal account first.
July 25, 2024
Is it working in India. For our shop its not working. I need help in setting up this. Thanks
July 19, 2024
The verification process takes more than two months without any update. If i ask at customer service, tell me that iam a new business and dont have enough follower in order to sell on ig and fb
July 19, 2024
Je trouve que c’est beaucoup trop compliqué, il y a beaucoup de bugs avec le fait de relier les pages Facebook, la tache très compliqué tout en sachant que là je n’arrive toujours pas à relier le camp de shopify a Instagram
July 18, 2024
July 17, 2024
I understand that certain data needs to be exchanged between my Shopify site and Meta in order to facilitate a purchase. However, like almost every app on this platform - there is no reason an app needs to have access to all of my customer data and more. If I sell 5,000 products and only one order on Facebook, why do they get access to the 4,999 other customer's data? I think too many times folks click through all the 'Accept' buttons and never have a clue that they are opting to literally share all of their customer's private data with a 3rd party. I have a privacy policy that states I will not share customer details with 3rd parties...and I'm going to stick with that.
July 13, 2024
Confuso, tudo ok configurado e a loja nao aparece na pagina do facebook, o sistema é uma zona um monte de opcao inutil
July 12, 2024
July 11, 2024
The link between the three apps are poor. I wish that, whenever I have a new product, the listings will automatically reflect to Instagram and Facebook apps. Its so annoying to have to go into the separate page within shopify, add my new product, then to have it approved. If these were auto connect, I would rate 5 star and be a forever loyal user.
July 10, 2024
TERRIBLE! I have had issues that haven't been fixed with Meta for almost 5 years! VERY expensive, no conversions, no help!
July 8, 2024
Me rechaza los productos sin ningún motivo, mientras otros productos con mismas características están aprobadas.