Facebook & Instagram

April 3, 2024

from last 4 days i am getting error while installing no one is help me and no proper solution from meta and shopify

April 3, 2024

I am not be able to connect my account in facebook and instagram to shopify please let us know if any possibilities it's showing you are not from eligible country.

March 28, 2024

The worst support from shopify and meta. Both companies hand balling the issue, after months of continuous contact attempts still no resolution.

March 19, 2024

March 7, 2024

Vergognatevi, assistenza inesistente per un azienda che con facebook ci lavora.

March 4, 2024

Since this Feb, after registering my business for more than 5 times, This app is still asking me to register my business again and our products are still not showing up on my Facebook or Instagram

March 1, 2024

I'm not even going to give it one star. (ok so I had to give them one star or it wouldn't let me post) We get very few orders through them and have never been paid. I've tried to verify my store 5 times with documents. They make it almost impossible. I even sent them our corporate tax return which wasn't good enough. I'm going to disable it after losing money again.

Feb. 28, 2024

bağlanamıyorum

Feb. 24, 2024

I have gone through the verification process five times and get "stuck" on the phone/text verification every time. I double check the number, went through the troubleshoot process and still, I get no call and no code. There is also no live help. It is very frustrating and there seems to be no solution as I've already gone through the troubleshooting to no avail, and there is no one to contact.

March 20, 2024

Meta needs serious overhaul of their business processes. We have been told that our primary domain (verified by Shopify store) is verified by some business manager account. This situation resulted in us not being able to tag our products in our Instagram and Facebook shops. Have spoken to multiple agents, showed them the proof of domain ownership as well domain info within Shopify's settings, but they are copying and pasting responses to our queries. For example, they keep asking us to verify the business within business manager, whereas their own system states "business not eligible for verification" so how can we verify it. I can give umpteen examples of classic definition of complete disconnect, but I will stop here. They have successfully pushed us towards the path of uninstallation as without domain verification we cant operate our insta or facebook shops. It's been four weeks now, upmteen calls, messages and chats with Meta support with just copy and paste replies from them with zero help. Entire story: We bought the domain in Dec 2023 from GoDaddy and tried to verify the domain on Meta Business only to find out that Kronos Marketing had it verified in 2021 and since then closed their business. Now we contacted through meta business a request to Kronos Marketing to allow us have access and they never responded as they have closed the business. Went to Shopify to seek help, they asked us to go to GoDaddy and find if Kronos Marketing still had verification code in domain. GoDaddy confirmed tat there is none. Went to Meta support gazillion times with a simple request as domains get sold and resold so they should be able to initiate reverification to previous owner. Of course, Meta wont listen as always and would give copy paste response something like this - "we have escalated it to our Pro team and they are looking into it" and all they do is copy paste responses which never solves the issue but window dressing. We have raised this issue with Meta more than a month ago, and even the fifth chat session has the same response after more than a month "we are still looking into it" Wow - simply wow! Enlightening information for Meta: 1. Domain ownership changes frequently in e-commerce. 2. Once verification of Domain in Meta business manager does not make the domain owner till eternity 3. Reverification process for domain ownership can cut down your million support calls 4. Your 3.8 star rating can improve by deploying simple logic into your business processes 5. Meta is not invincible - listen to customer and ACT to course correct instead of just copying and pasting. Update on March 20, 2024: Meta asked us to submit an affidavit that we own the domain. Provided signed copy on March 08th, 2024 and have not heard back from them, instead they stopped the integration of the Shopify store. Now it is giving error code 11 and there is of course no reply or no help from their support.

Feb. 16, 2024

Absolutely useless. Cant connect because apparently I'm not the admin of my own account or the business page I created. Support is just AI auto responses that are useless.

Feb. 14, 2024

This is the worst app ever it never connects to the store even after trying 100 times

Feb. 8, 2024

I have everything set up and i keep getting this message Facebook & Instagram has not been set up. Finish the remaining steps to start selling on this sales channel. And when I try to do this it will not let me submit. Very frustrating

Feb. 7, 2024

not recommended. fb shop went under review saying it would take 10 days. After 6 months of no updates, I followed up and they said their algo detected something and just sent a generic list of reasons why it may have been suspended and they can't do anything about it. We sell a single title board game.. not much to violate.

Jan. 29, 2024

I am experiencing difficulty connecting my Facebook account. Despite attempting to link a different Facebook account, the app continues to display the previous account, even after disconnecting it. The error persists despite multiple attempts to resolve the issue.

Jan. 29, 2024

ME HAN ELIMINADO COMO ADMINISTRADORA D EMI CUENTA EMPRESARIAL DE FACEBOOK Y INSTAGRAM. NO HAY FORMA DE ACCEDER Y NO ENTIENDO PORQUE LA HAYAN ELIMINADO ya que no hay forma de averiguarlo.

Jan. 28, 2024

cannot install, always error. reported this with meta but no response and they kick me back to shopify. shipify kicked me back to meta again.

Jan. 26, 2024

Hello, We have a store on Facebook BUT THERE'S NO WAY to access it now. Our website moved to other Shopify address, and the store is linked to the old Shopify address. When I tried to link Facebook in a new Shopify store it said that I must go to the old store and unlinke the Facebook sales channel, I did that and after that came back and now the error massage says "These assets are already linked to a shop. Since you don’t have permission to edit the catalog connected to this shop, a Business Manager admin must assign you Manage catalog permissions to continue.", but my page IS AN ADMIN. What admin permissions are you referring to if I have the admin role of the page I am trying to reconnect to a new Shopify store ( with the same products); I need to access my Instagram and Facebook store to edit prices ( or relink it fully so the pricing is up to date) but the IG/FB store is NOT ACCESSIBLE through meta business suite AT ALL! The help support on Shopify ( as they mention it will be provided by Meta for those who use this as point of sales) is giving Error page. This all is very frustrating.

Jan. 25, 2024

Useless customer support, unable to connect my shopify to it, and when I DID go through all the account verification it BRICKED MY BUSINESS ACCOUNT FOR "Fraudulent activity" THAT IT FORCED ME TO DO

Jan. 25, 2024

I cannot use