Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.5
feedback
3,877
chart
#364
All reviews
Review RSS Feed
May 2, 2023
app is saying that the app is unsupported speak with the developer. Hit the support button but the rep. is saying something different. But it clearly it says it's not supported. This needs to be fixed Asap!!!!!
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience. https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, [Meta Support].
May 1, 2023
We have never been able to get this set up, no support, no help, nothing. worst app ever. So frustrating.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience. https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, [Meta Support].
May 1, 2023
Come mai non posso collegare il mio account Shopify con Instagram è Facebook per taggare i prodotti che vendo? Dopo che il mio account Instagram è stato hackerato e ne ho dovuto creare un altro, non riesco più a installare l’app metà su shopify.
Ciao! Grazie per aver dedicato del tempo a lasciare una recensione. Ci scusiamo per l'inconveniente causato e vorremmo aiutarvi con una risoluzione. Contatta il nostro team di supporto aziendale tramite questo link in modo che possiamo contattarti direttamente e assicurarti la migliore esperienza possibile. https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram Grazie, [Metasupporto].
May 1, 2023
cannot use in india as services are being not provided in india. its basic feature.shopify is also doing nothing in this.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience. https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, [Meta Support].
April 27, 2023
I am using Official Meta App. It is so slow and doesn't respond system. 2. After so much effect, it connects my personal Facebook profile and says the account is restricted. All systems are automatic, So what should I do?
Using app
4 months
Total reviews
1
Average rating
1.0
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience. https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, [Meta Support].
April 11, 2023
This has been a complete NIGHTMARE. My personal account was hacked and I have lost administrative permissions and now my FB and Instagram shops through Shopify have been blocked. I am losing sales every day because there is no way to reach FB - there is no access to a human being who can help. I have tried to open a new account in my business name and now they claim I am mis-using the platform by using a different name (my business name). I will have to disconnect my Shopify FB and Instagram shops if this can't be resolved. It is the most infuriating thing. I highly recommend insisting that Meta provide access to a human who can help and not just block people who have been hacked. Please f please find a way to help us small business owners. I know I am not the only person who has experienced this. Thank you.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience. https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, [Meta Support].
April 4, 2023
The most buggy sales channel you can imagine. Items continually get rejected for many various incorrect reasons. Contacting FB support does nothing beside adds additional layers of frustration with no real help. Support has zero common sense. As soon as an issue gets corrected the same item get rejected several days or hours later... It amazing how wonderful these channels are about collecting data and integrating into your checkout seamlessly but the actual real user experience for those using the channel, is a joke. All development energy was solely put into integrating into processing transactions so facebook can collect a fee and no energy was put into these automated product checks that cannot understand the actual meaning of words used in a sentence.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience. https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, [Meta Support].
March 25, 2023
doesn't make sense! It keeps saying: "Each asset is already associated with a different shop. Please disable one to proceed." with no option to proceed. No phone support. Nothing.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience. https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, [Meta Support].
March 15, 2023
Horrible, if one does not pay for Ad then facebook will not allow others to see the page of what you are selling and you will not be able to sell on facebook, the Facebook Ad are a scam they charge you too much and when one sees in Shopify the analytics you will realize that facebook is scamming one since they are not the same as facebook charges you, for example facebook charges you for 10 visits that made to your page and when one sees in Shopify only visited 5 people , Facebook stole you money
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience. https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, [Meta Support].
March 11, 2023
Facebook has continued to delete my business from the app without providing me with details so that fake bots have now taken over my business account using my followers data to harrass them!
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience. https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, [Meta Support].
March 3, 2023
It has said my shops are active but I have never seen them on either fb or ig. Where are they? It's been months!!!! Uninstalling NOW! BYE!
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience. Thank you, [Meta Support].
Feb. 28, 2023
If I could leave a 0 or a -5 star review I would. Dealing with Facebook is the worst customer experience I have ever had. They don't care about small business. If you have a difficult issue - which they cereate because of their stupid system and robots, they will pass you from pillar to post like a ping pong. It is unbelievable how bad their service is. None of the teams want to take responsibility for helping the ''customer'', they just keep passing . Don't believe them when they say they are here to help. They are not!!
Hi There! Thank you for taking the time to leave a review. We hope that your issue is now resolved. If you believe that your issue is still on-going, please let us know, by reaching out to support via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram You can contact our support team through this link, so we can ensure you have the best possible experience. Thank you, [Meta Support]
Feb. 22, 2023
Very annoying interface and doesnt auto archive when items are out of stock so when you try to open other business accounts you get to click through one at to archive them because facebook doesn't view your account in "good standing". They need to clean this interface so bad, everything is beyond clunky.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience. Thank you, [Meta Support].
July 9, 2025
I F'N hate meta. Placed an order on hold and I cant release it.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience. Thank you, [Meta Support].
Feb. 15, 2023
Absolut zum kotzen, FB Werbeanzeigenmanager ist eine Katastrophe und Shopify will mir immer nur "Facebook" Shops andrehen anstatt sinnvolle Einstellungen an zu bieten.
Hi! Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung abzugeben. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und möchten Ihnen bei einer Lösung behilflich sein. Bitte kontaktieren Sie unser Business-Support-Team über diesen Link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram, damit wir uns direkt mit Ihnen in Verbindung setzen und sicherstellen können, dass Sie die bestmögliche Erfahrung machen. Danke schön, [Meta-Unterstützung].
Feb. 14, 2023
la instalé buscando vender a través de mi cuenta de INSTAGRAM y nunca se pudieron sincronizar los precios. En mi página están los reales, pero si un usuario ingresa desde Instagram éste muestra solo unos pocos productos y con precios super descabellados. Además no encontré el soporte requerido con Instagram ni facebook, META. El soporte se remite a leer tutoriales, ver videos y seguirlos, pero a pesar que lo hice el problema de los precios persiste.
¡Hola! Gracias por tomarse el tiempo para dejar una evaluación. Pedimos disculpas por las molestias causadas y nos gustaría ayudarlo con una solución. Comuníquese con nuestro equipo de soporte comercial a través de este enlace https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram para que podamos hacer un seguimiento con usted directamente y asegurarnos de que tenga la mejor experiencia posible. Gracias, [Metasoporte].
Jan. 10, 2023
I can't connect my store, it was connected but the instagram shop wasn't syncing up properly, so I tried again. I removed the connection but when I try to add it now it gives me the error message: Each asset is already associated with a different shop. Please disable one to proceed. I read the previous bad reviews and Kristin and Aaron nicely reply and refer the bad reviews to contact their support team on the link: https://www.facebook.com/business/help. Now here's the joke there is no way to contact them! There is a big button in the right top corner of the screen that says "Get support" you click it! You get redirected to https://www.facebook.com/business/help/support but guess what it's just an empty page.
Hi there, Thanks for taking the time to leave this review. I'm sorry to hear you had issues with connecting your Instagram shop in the app, and with getting in touch with support through the links we provided. I hope that in the time since you left this review, you've been enjoying the app and haven't had any more issues. If you'd like to talk to support, and for some reason the support link at www.facebook.com/business/help is not loading for you, you can reach out via the 'Get Support' links in the Facebook & Instagram app itself, or we also have a support link in your Commerce Manager too. Best, Cailla
Jan. 6, 2023
I can't install the app properly small app have better customer service.... 48 hours to have a reply ?
Hi There! Shawn here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience Thank you! Shawn
Dec. 30, 2022
The support and help in resolving issues has literally been zero. It has now gotten to the point that you can't even contact meta for support. If meta is wondering why they have lost so much revenue in the past year then it might have something to do with the way they treat business owners. I have lost access to the app and my shop on meta and Instagram. My shop is no longer linked to shopify with no reasonable explanation as to why. My account has been banned from advertising due to an innocent comment I made on my personal account about people getting better from an illness but the comment police obviously didn't like that. I have evidence of this. It was listed as the main reason as to why I couldn't advertise. I have also had my Instagram account hacked and is now currently being used fraudulently to extract money from unsuspecting users, using my name and identity to do so! I have reported this to meta but they have done nothing to prevent it from happening further. When are meta going to take responsibility and take action over these criminals? Business owners like myself are being penalised for other people's actions and it is just not right! I would like to see some significant changes starting with providing business customers like myself with good old fashioned in person or over the phone helpful customer service, with people trained to deal with the plethora of problems that business owners face when accessing meta and Instagram platforms. I would also like to see meta taking criminal activity much more seriously and having a robust policy for dealing with it. Lastly I would like to see Meta respecting business owners and working with them, rather than preventing them from accessing their shops and advertising. This is our livelihoods and we are working hard to succeed and Meta's success also depends upon our success. If multiple business owners get fed up with the treatment they receive from Meta and find alternative platforms then ultimately this affects Meta's advertising revenue and long term success. From what I can see from the reviews of the app their are quite a few unhappy and disgruntled business owners who have all experienced a lack of support and a removal of their shops with no explanation as to why. This kind of behaviour from Meta is deeply unprofessional and needs to be rectified immediately! I have resorted to leaving a review as I have no other way to communicate my issues and my deep disappointment in Meta. I look forward to hearing from you soon with a real solution. Thank you.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://fburl.com/r6pazraf so we can follow up with you directly and ensure you have the best possible experience. Thank you, [Meta Support].
Dec. 30, 2022
I can no longer use my Facebook with my Shopify store. Why is that happening? If I can get some help that would great.
Hi There, Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Aaron