Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.6
feedback
4,004
chart
#352
All reviews
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Dec. 4, 2022
I sell natural products and makeup, and I don't have any problem with google list, But I got restricted to my business account on Facebook, and I can't use any marketing campaign now, I sent a letter to Meta to know what is the violation I did? , and they keep saying please look to our violation list to know better, completly it's like a reboot answer, I use Facebook since 2009, and I do marketing campaigns since 2010, with 13 pages, I lost all these assets because of this app . DONT USE THIS APP
Hi There! Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Kristin
Nov. 21, 2022
Unable to create Facebbok and Instagram shops in the Commerce Manager and link them to my Shopify account only because my business is located in Ukraine! When other companies try their best to support people in Ukraine in their fight for freedom, Meta doesn't allow businesses from Ukraine to create Facebook or Instagram shops in their Commerce Manager and link their Shopify accounts using this app! That is such a shame!
Hi there! Steve here from Meta! Thank you for taking time to leave a review. Meta has specific eligibility requirements for selling on its surfaces and your market is considered. You can review the full requirements here: https://www.facebook.com/business/help/2347002662267537 If you would like further assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Steve
Nov. 18, 2022
I have always been able to create facebook post and ad campaigns through shopify marketing until the meta integration. Very frustrating!!!
Hi There! Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Aaron.
Nov. 15, 2022
The updates have made the integrations almost impossible to use without a specialized degree. Then, if you want help, good luck navigating their support system. You'll wait days to get a response, if ever. They're missing out on a lot of ad revenue simply because they've made their processes impossible for the normal user to comprehend.
Hi There! Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Kristin
Nov. 13, 2022
Over a month later and Instagram still won’t allow setup of my shop. What a nightmare. No feedback, no support. Meta appears to be concerned with elitist accounts only
Hi There! Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Kristin
Nov. 7, 2022
I clicked and installed, but I can't find how to link to the existing Instagram account. There are no instruction, just a blank page?
Hi There! Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Kristin
Nov. 7, 2022
doesn't work. can't sync products from Shopify with meta. help pages on both platforms just don's exist or give errors. e-mail links do not get send. It's all a big fat mess and there is no customer service that seems to be active. Have wasted a lot of valuable hours on this
Hi There! Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Kristin
Nov. 5, 2022
My shop is rejected from Facebook & Instagram. It doesn't say why. I have requested a review and have tried to contact Facebook & Instagram with no luck. If I knew why it was rejected I could fix the problem. Is there anyone that can help?
Hi There! Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can help fix the problem. Thank you, Kristin
Nov. 4, 2022
Hi, I've been trying to set up Facebook Pixel since yesterday. It says " Sorry, something went wrong. We're working on getting this fixed as soon as we can." Please help!
Hi there! Steve here from Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you? If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Best regards, Steve
Nov. 4, 2022
I'm having problems since yesterday to configure the pixel in the Virtual Store -> Preferences -> configure Facebook (pixel), it just returns the error "Sorry, something went wrong. We're working on getting this fixed as soon as we can."
Hi there! Steve here from Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you? If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Best regards, Steve
Nov. 3, 2022
Facebook pixel is not connecting the sale channel properly set up but still facebook pixel helper couldn't find it. Even the test event is not showing any data and if we go to preferences facebook setup it constantly shows errors.
Hi there! Steve here from Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you? If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Best regards, Steve
Nov. 1, 2022
Error message after error message. Instructions that don't work. A new support staff member responds each time so there's zero ownership of actually helping you solve the issue. I just don't think Shopify integrations work, but they look shiny and fairly easy to use from the outside. Once you try to implement anything it takes weeks if not months to resolve.
Hi There! Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Aaron
Oct. 29, 2022
I've spent hours installing, uninstalling, clearing cache and looking why when trying to install the facebook app it tells me all the time "An error has occurred" Close and open the browser. It is impossible to install it when I had it installed for a long time. What's going on? To what is due?
Hi there, Brett here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. It sounds like you are being affected by a known issue which we are working with Facebook's team currently to resolve. I am going to follow up with you via email so I can provide you with updates as we work toward a resolution. Brett | Shopify
May 5, 2023
there is no support with this app - I have been hacked 3 weeks ago, they took over my socials and pages, I have sent in several support tickets to remove the app from Shopify as the hacker is charging my ads account and using our pixel to retarget and no support. Shopify's hands are tied because its a 3rd party app. VERY disappointed in META. They need to take some cues from Shopify in support.
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store. With the Facebook channel now being owned by Meta, the marketing section for Facebook in Shopify has since been removed, and all ads will now need to be run from directly within the Facebook Ads account. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this. Charlotte | Shopify
Oct. 28, 2022
Right after we installed the app, we get the following error "Sorry, something went wrong". I talked to support and they got the same error. We've installed and uninstalled and still can get the app to work. We are waiting for the support for 4 days now. Kindly help us to launch on time!
Hi there, Brett here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. It sounds like you are being affected by a known issue which we are working with Facebook's team currently to resolve. I am going to follow up with you via email so I can provide you with updates as we work toward a resolution. Brett | Shopify
Oct. 27, 2022
Worst service ever, tried to talk so many times with the shopify support, all times were unusable... spent all day trying to connect my store with facebook SEEEMS IMPOSSIBLE and support team talks to you like is your own problem, please solve this NOW, we re paying for a service that u re not providing, im thinking seriously to leave you..
Hi there, Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook on your store. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on the issue you are experiencing with getting set up. Charlotte | Shopify
Oct. 23, 2022
If I could give less stars, I would. This app was previously the most powerful tool that Shopify had to offer and connected our best sales channels to our website. Now? The app is completely useless and reflects poorly on Shopify as a company. I have spent hours talking to Facebook Support trying to see if it is an issue on their end, but after much review- it is clearly a Shopify Issue. If I were Shopify or owned Shopify Shares, I would feel extremely embarrassed for offering such a dysfunctional piece of software and claiming that we can "offer a smooth shopping experience" when that couldn't be more untrue.
Hi there, Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support. Vance | Shopify
Oct. 21, 2022
nao abre na minha loja! ja fiz de tudo e segue com erro de carregamento. nao consigo contato com ninguem do suporte
Oct. 21, 2022
Not good. extremely difficult to manage, I wish we could start over, way too complicated once you are in deep
Hi there! Paola here with Shopify Support. Thank you for taking the time to let us know about your experience with our app. I would love to know about your experience in order to ensure you have all the tools to make the app work for your business. I will be reaching out to your shortly through email. Chat soon! Paola | Shopify Support
Oct. 21, 2022
Cannot get our Shopify Plus account to sync with Facebook Commerce Center. Support has been essentially useless.
Hi there, Thanks for reaching out with your feedback! My name is Vance and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics. Vance | Shopify Support