Facebook & Instagram

I can't connect my store, it was connected but the instagram shop wasn't syncing up properly, so I tried again. I removed the connection but when I try to add it now it gives me the error message: Each asset is already associated with a different shop. Please disable one to proceed. I read the previous bad reviews and Kristin and Aaron nicely reply and refer the bad reviews to contact their support team on the link: https://www.facebook.com/business/help. Now here's the joke there is no way to contact them! There is a big button in the right top corner of the screen that says "Get support" you click it! You get redirected to https://www.facebook.com/business/help/support but guess what it's just an empty page.

I can't install the app properly small app have better customer service.... 48 hours to have a reply ?

The support and help in resolving issues has literally been zero. It has now gotten to the point that you can't even contact meta for support. If meta is wondering why they have lost so much revenue in the past year then it might have something to do with the way they treat business owners. I have lost access to the app and my shop on meta and Instagram. My shop is no longer linked to shopify with no reasonable explanation as to why. My account has been banned from advertising due to an innocent comment I made on my personal account about people getting better from an illness but the comment police obviously didn't like that. I have evidence of this. It was listed as the main reason as to why I couldn't advertise. I have also had my Instagram account hacked and is now currently being used fraudulently to extract money from unsuspecting users, using my name and identity to do so! I have reported this to meta but they have done nothing to prevent it from happening further. When are meta going to take responsibility and take action over these criminals? Business owners like myself are being penalised for other people's actions and it is just not right! I would like to see some significant changes starting with providing business customers like myself with good old fashioned in person or over the phone helpful customer service, with people trained to deal with the plethora of problems that business owners face when accessing meta and Instagram platforms. I would also like to see meta taking criminal activity much more seriously and having a robust policy for dealing with it. Lastly I would like to see Meta respecting business owners and working with them, rather than preventing them from accessing their shops and advertising. This is our livelihoods and we are working hard to succeed and Meta's success also depends upon our success. If multiple business owners get fed up with the treatment they receive from Meta and find alternative platforms then ultimately this affects Meta's advertising revenue and long term success. From what I can see from the reviews of the app their are quite a few unhappy and disgruntled business owners who have all experienced a lack of support and a removal of their shops with no explanation as to why. This kind of behaviour from Meta is deeply unprofessional and needs to be rectified immediately! I have resorted to leaving a review as I have no other way to communicate my issues and my deep disappointment in Meta. I look forward to hearing from you soon with a real solution. Thank you.

I can no longer use my Facebook with my Shopify store. Why is that happening? If I can get some help that would great.

I had to set up again the Facebook & Instagram Sales channels after a hack to our Business Page. It is SO MUCH COMPLICATED now that you never know what might go wrong. After a month we managed to set up the Facebook Channel, but Instagram keeps returning an error message each time we try to reconnect it. We have tried all possible solutions. The help team insists that the problem is not theirs but from the side of Shopify. Shopify in return suggest to contact Meta for a solution. Absolute mess, unfortunately! UPDATE: Meta Support Team says that there are more than one Shopify accounts of ours and that fact that causes the problem. We never had a second Shopify account! They also said we should resolve the problem with Shopify. Shopify insists that the problem is within Meta. The problem goes on and on without hope.

I am also unable to set this up. And when I request support, it takes to a cyclical page just saying "something went wrong"

What is going on with this app? "Something Went Wrong" with no way to even start setting anything up... Definitely doesn't give me confidence in continuing to use in the future...

Can I give a 0 stars?!?! And this is to the support "pro people". Every single time the conversation starts from the point zero! Please hire some people how actually helps us users...

this app ruins the business and wast our time and energy. We can not link and sell on Instagram. It works with Facebook only. It says our shop meets all requirments. there are 3 bugs. 1. Verify your domain We need to verify that you own the domain that you entered in your account. We'll walk you through the steps needed for verification, or you can submit a different domain for review Appeal unsuccessful Your review was unsuccessful. domain could not be connected to your shop. -> it is perfectly connected!! how can we set up our store without connecting it to shopify!!! Please think twice before you speak. 2. This website is not approved Product unavailable on your website To use this website, your products must be sold on the website connected to your account. -> they are pretty much 100% sold very clearly and surely. 4 year old boy can even see it. who does even ask for it withtou selling products!! 3. Your account has been rejected for a shop on Instagram After reviewing your submitted domain, we found that it doesn't comply with our Commerce Eligibility Requirements. If you think there’s been a mistake, you can request another review. -> Like I said there is no problem to sell on Facebook. It says account quality is good. we have asked to review over and over. no improvement. is there any workers?

I sell natural products and makeup, and I don't have any problem with google list, But I got restricted to my business account on Facebook, and I can't use any marketing campaign now, I sent a letter to Meta to know what is the violation I did? , and they keep saying please look to our violation list to know better, completly it's like a reboot answer, I use Facebook since 2009, and I do marketing campaigns since 2010, with 13 pages, I lost all these assets because of this app . DONT USE THIS APP

This is the worst integration app on shopify, literally a minefield to workout i have been trying to get shop linked to my instragram account and that has been a pain! first if you do not have a facebook page dont even bother. Even when you do create one you are restricted so whats the point. I have sent all documents i can muster and still restricted. Fix it!!!

Unable to create Facebbok and Instagram shops in the Commerce Manager and link them to my Shopify account only because my business is located in Ukraine! When other companies try their best to support people in Ukraine in their fight for freedom, Meta doesn't allow businesses from Ukraine to create Facebook or Instagram shops in their Commerce Manager and link their Shopify accounts using this app! That is such a shame!

I have always been able to create facebook post and ad campaigns through shopify marketing until the meta integration. Very frustrating!!!

The updates have made the integrations almost impossible to use without a specialized degree. Then, if you want help, good luck navigating their support system. You'll wait days to get a response, if ever. They're missing out on a lot of ad revenue simply because they've made their processes impossible for the normal user to comprehend.

Over a month later and Instagram still won’t allow setup of my shop. What a nightmare. No feedback, no support. Meta appears to be concerned with elitist accounts only

I clicked and installed, but I can't find how to link to the existing Instagram account. There are no instruction, just a blank page?

doesn't work. can't sync products from Shopify with meta. help pages on both platforms just don's exist or give errors. e-mail links do not get send. It's all a big fat mess and there is no customer service that seems to be active. Have wasted a lot of valuable hours on this

My shop is rejected from Facebook & Instagram. It doesn't say why. I have requested a review and have tried to contact Facebook & Instagram with no luck. If I knew why it was rejected I could fix the problem. Is there anyone that can help?

Hi, I've been trying to set up Facebook Pixel since yesterday. It says " Sorry, something went wrong. We're working on getting this fixed as soon as we can." Please help!

I'm having problems since yesterday to configure the pixel in the Virtual Store -> Preferences -> configure Facebook (pixel), it just returns the error "Sorry, something went wrong. We're working on getting this fixed as soon as we can."