Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.6
feedback
4,006
chart
#159
All reviews
Review RSS Feed
June 14, 2021
Conversions API is not syncing correctly. It says partner integration data has not been flowing for close to a month. FB Support and Shopify Support have not been helpful solving for the issue, all they do is say to disconnect and reconnect and we've done that loads of times at this point. Pixel data is fine, server data is not.
Hi there! Spencer here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you've been having with your Pixel - there are many moving parts to the Facebook Channel so I'm going to look into this further to find out the issue, and follow up with you in an email to open up the lines of communication here so I can see if I can get you up and running. Spencer | Shopify
June 3, 2021
It is very frustrating, Instagram approved my store but shopify keeps saying that it is not eligible, nobody gives me an answer, everything is message circles with nothing clear, without a solution I have days with the problem and nobody solves
Hey there! Thanks for taking the time to leave your feedback. I know there's a lot of moving parts to the world of e-commerce and I've sent you an email to help you with the next steps to getting this cleared up. Looking forward to hearing from you! | Jake, Support Specialist
June 2, 2021
Nightmare 1) Some of our active products with stock does not appear in our Facebook catalog 2) For products which are inactive / out of stock, still showing 'available' on our catalog.
Hey there! Thank you for taking the time to share your feedback and experience with the Facebook Channel. I am sorry to hear you are having issues with the product catalog. I will be following up with you through email to make sure we get this solved for you as soon as possible. Looking forward to chatting with you! Luke | Shopify Support
May 27, 2021
This app has stopped working: Avoid at all costs until fixed. I have just used Socialhead's version and it was a piece of cake to set up and get working, with exceptional instant tech support . I spent too many hours going round in circles and had to draw the line somewhere - Look at the feedback for this app and you'll understand.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Marcus, Shopify Support
May 23, 2021
So far the entire integration process has been very confusing. I think after several hours of going around in circles and watching youtube videos I finally have almost everything integrated. The two outstanding items are my Instagram shopping, which for some bizarre reason will not let me finish the install and my product catalogue is finally up on my facebook page, but you can't actually buy any of the pieces...and I can't find anywhere to enable this...overall, just not very intuitive and so far my most frustrating experience with my e-commerce site.
Hey there, Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you've been having in getting connected. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can help you get set up fully. Robyn | Shopify
May 14, 2021
Our ad account has been disabled after we set up the Facebook software, and dealing with Facebook has been a complete nightmare. I'm now attempting to uninstall the Facebook channel, which has proven to be a near-impossible task due to my inability to communicate directly with anyone inside Shopify and Facebook.
Hello there! Thank you for taking the time to share your feedback and experience with the Facebook Channel. I understand that having your Ads account disabled can be frustrating. I will be following up with you through email with the next steps to request a review from Facebook, and also ensure that you are able to contact our support when you need. Look forward to chatting with you! Paola | Support Specialist
May 7, 2021
Facebook and IG Shop are not working correctly. For some strange reason my active products are no longer in the tag products options, the only one that appears are the inactive products. Seriously? I had to delete the app and re-installed it but the issue continues. Have contact customer services and have not get a response from them yet. Definitely will need to try another social media option and do ads there instead of Facebook or Instagram since I am unable to tag products and it feels like I am back to 2018 where that option did not exist. What a bummer!
Hi there! Thanks for taking the time to share your feedback! Although the Instagram app's tagging feature is fully supported by Instagram's team, there could be a few different instances where the product catalog might not be syncing properly to Facebook and subsequently to Instagram. I'd love to check in on this with you to cover our basis so you can get the most out of the Facebook Channel and will be following up with you via email to offer assistance to get this figured out! Chat soon! Nidhi | Support Specialist
May 5, 2021
It seems that we are all facing the same problem. I have been locked out from my FB and unable to connect to my Instagram from FB as well. Also the products that have been deleted on shopify still pops up on FB side. Am not sure why and FB send message to say to many broken links to shopify.B Best to remove the app until things are more stable. But like what everyone says, its a lot of time wasted and trying to set it up again!
Hey there! Thanks for taking the time to leave your feedback - it's always valuable to our developers to know where they can improve. I've sent you a follow-up email and hope to hear back from you soon! - Jake, Shopify Support Specialist
May 3, 2021
it seems i'm having the same issue as many of the reviews here, before it was working seamlessly and my catalogue was up and running, now it says facebook does not approve my catalogue, and i can't tag any products on instagram, it's been a nightmare trying to have someone assist in resolving this issue. Still no contact.
Hey there! We appreciate you leaving a review. Feedback is very important to our developers for ensuring the app works best for everyone! I've sent you an email to assist in solving the trouble you've run into and hope to hear from you soon. - Jake, Shopify Support Specialist
May 3, 2021
We use the App, but it is impossible to exclude products from the feed. At first is look like its possible, but in the end it doesn't work like that.
Hey there! Thank you for taking the time to leave us a review. Excluding products is a feature of the app, so it sounds like something may be going wrong - I have sent you an email to see if we can get this sorted for you, and look forward to hearing back! - Jake, Shopify Support Specialist
April 30, 2021
I have never in my life experienced more issues with a company than I have when dealing with Facebook and Facebook ads. The new Shopify integrations have been nothing but trouble since they launched. Currently, I am unable to successfully link my Facebook business manager and pixel. Shopify support tried to help but it is a Facebook issue. And of course, Facebook support is no help as usual... Very frustrating. Wish you could just copy and paste your pixel like back in the day. Typical Facebook, making everything 100 times more complicated than it needs to be....
April 20, 2021
Cant connect my shop with the fb button.....all things doesnt work which they said i should do....i dont get it why its so complicated to connect a facebook button to ur shop.... i have no time for stuff like this and now they tell me i should contact facebook...
April 18, 2021
I created a Facebook account with real name and all correct information to use it with Shopify app. This is my first time on Facebook. Just after making the setup with Shopify app my Facebook account was locked forever. I did nothing wrong or bad since I didn't even had time to use my account. I already tried all available facebook forms for reviewing my case, I sent them pictures and identity cards...etc. Now, I am banned for ever and reviewing again is impossible. contacting Shopify support they suggest I contact facebook.. I told them I cannot contact Facebook because I don't have access to my account. they send me back the same story again asking me to login to my account and use the chat... not working for me.
April 16, 2021
Unable to connect to Facebook properly. Useless app as it has been like this for a long time. I don't know if Shopify will fix it at all.
April 9, 2021
Tried to connect my facebook account it locked facebook i now have no facebook and have lost access to my business page cant contact facebook so have lost all my photos of my children , friends , wedding pictures, priceless memories the lot , absolutely gutted. opened a support ticket with shopify and no one ever got back to me
April 3, 2021
This app like many of the other apps on shopify simply does not work. Shopify blames FB and FB blames shopify and the end customer ends up with nothing.
April 2, 2021
这个app没有中国，不爱了~~~~~~~~~~~~~中国这么大的市场，竟然不设中国公司，真不知想啥的，哎妈呀......一下子就少了20%的市场份额了，可惜呐。。。写个评论还要我凑100字来骂人，评论的设计者真是欠抽
March 29, 2021
This app seems to have the power to push feed to Facebook without approval. Be aware that any time you add a new product to your shopify store, Facebook publishes it on your timeline without letting you know!
Using app
Over 2 years
Total reviews
4
Average rating
4.0
Hey there! Thank you for taking the time to leave us a review. I've sent along an email to you outlining how you can create products without them immediately publishing to Facebook. Let us know if you have any questions! - Jake, Support Specialist
March 26, 2021
This app randomly generates posts from Shopify to Facebook when new products are added to the Facebook Channel, rendering social media marketing campaigns via Facebook and/or Instagram totally useless. There is no facility in Facebook to turn off these posts. We have had very negative feedback from our followers that these bland posts are irritating. We are almost certainly losing Facebook followers. We ask that Shopify puts pressure on Facebook to rectify this situation as soon as possible. Note also that the Developer Reply to EJay's review does NOT work - see below: Developer reply March 1, 2021 Thanks for taking the time to share your feedback! That definitely sounds frustrating and not ideal. In that regard, we have had a few merchants experience the same issue. The issue that you've described is coming from a setting within your Facebook notifications and not from our app directly. We aren't able to control how Facebook displays your product updates however, we did some digging on our end and the way you would turn off these notifications is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should turn off the automatic posts. Thank you! - Anna, Shopify Support
Hey there - thank you for taking the time to submit a review to us! We are always looking at ways to improve our app. The page updating automatically is currently an issue on Facebook's end and I have sent you an email providing you some instruction on how you can contact them directly. Look forward to hearing from you! - Jake, Shopify Support
March 25, 2021
Hello we're running into issues integrating the app and our website. The error seems to be coming from ownership issues with our Facebook page. We don't have a single owner to the Facebook page and full permissions are given to the Admins. Facebook doesn't seem to have an option for a single personal page to be the account owner anymore. Some of the errors include: "You do not have admin permissions for the business Peter Coppola you are trying to use, so you cannot complete the flow. Please contact the business admin and obtain permission first." and "To transfer this Page, make sure you’re the admin of the selected Business Manager and the admin of the Business Manager that owns this Page." Again, we're the owners but the app is not recognizing that and will not let us move forward with integration.
Thanks for sharing your review! I can definitely see how your experience so far with the app hasn't been ideal. I'd love to go over all the necessary permissions when connecting your Facebook assets to our app. I’ve sent an email to discuss this further, I look forward to your reply! - Jamilah, Shopify Support