Facebook & Instagram
All reviews
Can't chose to use only the pixel, no product mapping, no category mapping, the app gets all the description not the seo one. Its a badd app for the final aparence of your instagram store
Thank you for sharing your review and leaving feedback. Merchant feedback is valuable to us as we continue to develop and upgrade our apps for optimal use. I'll be sending you a follow up email shortly to discuss any further comments you have. - Veena, Shopify Support
Not working. When I try to connect our FB Business Account, it finds a wrong account and I cannot change this wrong account to my Business account.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
Stop this b*llshit, come back to previous version or i will migrate to w*rdpress. I JUST WANT ADD A PIXEL, don't want to connect all my business manager to shopify.. If only this work but they is a lot of errors and can't select the good page, or catalog or instagram... Seriously don't f*ck up, please simplify and not do it harder
Thanks for sharing your feedback! I definitely understand where you’re coming from. In this regard, I’ve reached to you via email and would love to work with you towards addressing this. I’d love to help in any way that I can and I look forward to hearing your thoughts soon. - Abdalla, Shopify Support
I can't connect FB IG Checkout for this reason and there seems no one knows how to solve this. I will appreciate receiving a reply.
Slow and convoluted; make it a 1-2-3 step process, i am searching all over the left hand nav bar for buttons to push to verify and check status. Make it easy to roll over, not so byzantine
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Too complicated and now I cannot figure how to add anything to Facebook or instagram. No tech support and no instructions
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
Recently converted from the Facebook Store app to this one & I have been trying to add our existing instagram account to the Business Manager, but it's a dead link. The button choices are "ADD" or "CANCEL" & only cancel works. I've clicked on the IG page & every area in the box to see if that was the problem, but still nothing so all our new products are unable to be tagged on our instagram page. I suggest not to convert unless absolutely necessary. If support can email me, that would be greatly appreciated.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Setting up a FB shop was rather simple via this app, just click through and done. But I had a huge issue: in FB shop, 'checkout on the website' button on every product page would lead to an error page that reads 'Parameter Missing or Invalid: Required parameter missing or invalid: channel' I wrote to shopify support, got an answer that the issue was escalated to the technical team and I shall expect an answer in max 72 hours. Never heard back since. Very disappointed... Then I disconnect everything and re-install and re-create the shop, same error pages... Dont know what to do
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
It is NOT user friendly. So complicated. I want to checkout on my website now because the Facebook payouts are so complicated to try and match to my bank statements but I can't get the Facebook checkout feature to work with my website now. Ugh.
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
Before the change all of my products were on Facebook and I was able to Tag on Instagram. Now all of my new products are not available. It has been over 4 days since I added new items.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Horrible. It's been a week and i still can't get by facebook terms to load. Forever thinking on the spinning wheel.
Thank you for your feedback! It sounds like you are having trouble with the set up process. This is likely a browser-related issue, but I will send you an email shortly so that we can look into this together. -Emily, Shopify Support
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