Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.6
feedback
4,008
chart
#405
All reviews
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July 19, 2025
The whole process is non-intuitive, streamlined and logical. It is a mine field. Profit seems your only directive. Making set up easy to create more profit for you and help others seems a mere after thought, unfortunately !
July 18, 2025
Very bad App, it didn't work properly and it wasted my lots of time and money. This is no. 1 App to waste your time and money. And Facebook doesn't refund your Ads money which didn't give you any results due to pixel not working properly.
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July 16, 2025
I’m facing an issue with the Facebook & Instagram application. I recently noticed that after installing it, there is no option to reconnect an existing catalog. The app automatically creates a new catalog instead. Please add an option to connect or assign an existing catalog during setup. This feature is essential for those who already have a catalog set up.
July 14, 2025
Swift pain in the arse to use. Still working on getting things to work..perhaps I'll change my opinion at a later date
July 13, 2025
Absolutely impossible! A nightmare experience every time I try to even connect to meta via SHOPIFY. The hours I have spent mucking about with it. And then I totally ignore it for months as it is so soul sucking until I have to do it again because my products have disappeared. It used to be seamless when it was just SHOPIFY and Instagram.
July 10, 2025
Wasted hours trying to connect facebook and instagram business accounts. Both are not working, instagram for some reason is not even connecting. when i press connect account it doesnt give me even option for instagram- it goes directly to facebook. Please sort it out or give me guidance how to do it. Accounts are linked in facebook and when i post smth it goes to both automatically.
July 10, 2025
I am having a bad experience. I have several issues within meta business suite with mt catalog when running ads and tagging post. I have been trying to get this resolved for two months. The newest problem caused me to stop all ads because I am wasting money if my catalog is not functioning as it should. I cannot get anyone to follow through and help me. This has a substantial impact on my ability to make sales and I have spent thousands on ads. I had a call scheduled today and never received that call. I am very frustrated as facebook ads was the only place I was advertising and then these critical issues appear and no one can help me. I spent 4 hours yesterday waiting for help and 12 hours of my day was wasted on this issue and today I don't get that scheduled call. I don't even know how to move forward now. So much time and energy wasted over the past couple months and all I need is these issued fixed. I get bounced around from tech support person to another person only to be doing the same things over and over with no resolution. I am frustrated and cannot do these chats as they are not effective. I was very excited about this new venture and was getting sales and now I am shut down because I cannot get the help I need from facebook. I cannot even call someone or open a new chat. They want me to sit in front of a computer for hours just waiting for someone to rejoin the chat. This is a terrible experience and lots of money was wasted and my latest campaign is no longer listed.
July 23, 2025
July 8, 2025
App doesn't work as marketed. We've had sales via Instagram however we're unable to capture payments. FB support is also very unhelpful.
July 8, 2025
Feels very laggy and unresponsive, this is mostly from Facebook not Shopify as I haven't had any problems with Shopify's side of things. Overall Facebook really need to work on fixing and optimise their business suite and advertising applications as they feel really hard to use.