Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.6
feedback
4,008
chart
#405
All reviews
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Oct. 15, 2024
It is IMPOSSIBLE to reach a human for help with Meta shop account verification issues. I've sent so many messages and no one who works there can fix simple things. They keep saying my business name doesn't match with my business documents. It is so frustrating
Sept. 20, 2024
This requires a higher level of technical savvy than your standard skill set. I found it incredibly challenging and confusing to navigate. If you are not planning to run ads then it shouldn't be an issue. I have had multiple different issues getting set up with META ads through this channel, as well as getting the shop approved within FB. The most frustrating piece has been lack of clarity and support. I have contacted support more than I would like to admit, spent hours on calls over the past couple weeks, and the issues are still there. It's unbelievable really. All of the support team members have been very courteous and kind, they are doing what they have been trained to do. There is a larger structural issue here though. For some reason they allow ease of access to general support but make it quite challenging to directly access support for Ads. In my experience, I found a considerable amount of gatekeeping / stalling to access this level of support. I had to restart and go back through general support each time. Blah blah blah. I really dislike having to report negativity like this but these are the facts. Overall, very challenging. If you are not a Dev or super tech savvy, I recommend hiring a Dev. to get you up and running. Not kidding.
Aug. 26, 2024
I am so confused! First finding where to create and optimize my shop was almost impossible. Second, the sample pictures show the highest price of my items. I have different prices depending on what size t-shirt is ordered. It shows the highest price instead of the lowest. I'm not tech savvy and really trying hard to figure all this out. Very fustrated.
Aug. 20, 2024
Customer service does not help you with issues. They expect you to troubleshoot the problems on your own. Also the user experience is confusing and rates are overpriced
Aug. 15, 2024
not great, still hasnt synced my shop with facebook, has been "in review: for 3 months now even though my products have been approved. this has stopped me from properly utilising the app features
Aug. 15, 2024
not updated enough and could definitely cause a new user to struggle when creating and updating their shop
Aug. 6, 2024
Seit Wochen werden "Zusätzliche Informationen synchronisiert". Leider keine Nutzung des Shops möglich. Wie ich an Hilfe komme ist mir nicht klar.
Aug. 3, 2024
you are not giving me permission to make ads, i have waited more then 4 weeks to be verified
July 26, 2024
Pour le moment - C'est pas tres simple a utiliser... pas trop de tutoriel ou d'aide spécifique
July 23, 2024
My shop has been in review for some time.... I am at the: "Syncing additional info You'll be able to start selling once the sync is complete." stage... but I have an indicator saying I need to action something... and there is no obvious (or not obvious) solution. this leads to other issues like unable to integrate other apps like my review app into my store.
July 23, 2024
il catalogo Instagram e Facebook sono attivi ma gli shop sono da giorni in fase di controllo