Facebook & Instagram

They have made the app much harder to deal with, but after taking ages to figure it out, it works fine.

I like the way the app syncs with Facebook and Instagram however I've had multiple issues sorting out the pixel. Facebook meta teams say I need to contact Shopify and Shopify team says I need to contact Facebook, so I am very frustrated at this very point!

Up to 4 weeks to get verified with a store on facebook - wow

Difficult to work with, and they send confirmation codes to use, but give no screen or field to enter the code.

Please unblock my ad account. It was all by mistake. I followed all your rules.

It is a struggle trying to get the catalog back on the platform once it is removed for a simple information update

Still not managing to get this working

Generally works great, but now it tells me that I have an "Action needed" but I cant click "Open app" and all settings are green and active.

The app is good because it led to getting live agent support with Meta, whereas going through Meta directly it was impossible. AI continued to "block" me from getting live agent support. Meta is way to complicated with too many platforms (Business Suite, Commerce, Ads Manager, Business Manager, etc.). I have received live agent help 2-3 times from Meta in the past year and although they solve some immediate problems other problems arise due to too many new Meta accounts (and pixels) needed to be created but not being linked to the other correct Meta accounts. If only Meta had the live support that Shopify offers and was set up in a less confusing format.

I am trying to validate my information and I will not allow it for some reason.

It doesnt work where I am. Lanzarote, Canary Islands. It asks you to customize, and go through everything but for no reason, as Facebook doesnt allow Shop in Spain. So its quite useless all of this.