Facebook & Instagram
Seamlessly manage your Facebook and Instagram presence
Rating
3.7
feedback
4,184
chart
#149
All reviews
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July 4, 2024
I always give positive reviews, but almost 3 years ago I lost my personal account and never received the necessary help to recover the account. I followed your recovery instructions more than 7 times and was never able to recover the account. Now I'm trying to connect my online store with a new account and I haven't been able to connect it either. It is true that I have only tried 3 times and I have waited more than 4 months waiting for Facebook verification. If those on Facebook read it, please help me! I do not know what else to do... Siempre hago valorizaciones positibas, pero hace casi 3 año perdí mi cuenta personal y nunca recibi la ayuda necesaria para recuperar la cuenta. Seguí sus instrucciones de recuperación mas de 7 veces y nunca pude recuperar la cuenta. Ahora intento conectar mi tienda online con una cuenta nueva y tampoco eh podido conectarla. Es verdad que solo he intentado 3 veces y he esperado mas de 4 meses esperando la verificación de Facebook. Si lo leen los de Facebook, por favor ayudarme ! ya no se que mas hacer hahaha y ahora no me deja poner 1 estrella , pondré 2 a ver si me deja
July 4, 2024
terribly difficult to use. Had issues with syncing, and the actual layout looks different on instagram to how ive created it on the app
May 5, 2025
Horrível fica muitos dias analisando a integração com a Shopify, sem contar que esse apps está desatualizado ficando incompatível com a plataforma da Shopify. Tratem de verem isso por favor pessoal da Meta.
June 27, 2024
En lo personal he batallado mucho para configurarla y hasta la fecha no puedo vincular Instagram con mi cuenta. El equipo de soporte me ha apoyado pero no se ha podido solucionar
June 25, 2024
it's true that it's convenient to link facebook and shopify but there are always problems ... sometimes I enter a product and it's available in the second but sometimes it takes 2 days more there are products that are no longer syncronize.
Feb. 2, 2024
its very complicated on how to set up
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
April 11, 2024
Can't connect my store to Facebook Can't get any help Shopify says its Facebook Shopify please fix this or make it easier
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Dec. 31, 2023
aucun de mes articles professionnels éligible n'est présent sur Facebook, je dois revoir mes annonces de produits et m'assurer qu'elles répondent aux critères d'éligibilité Pouvez vous m'aider et vérifier vos produits?
Salut, Merci d'avoir pris le temps de laisser un avis! Veuillez contacter notre équipe d'assistance aux entreprises via ce lien afin que nous puissions vous aider davantage : https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Nous ne manquerons pas de vous contacter directement et de veiller à ce que vous ayez la meilleure expérience possible. Merci, Méta Support
Nov. 29, 2023
I am not longer able to access this app page. It appears blank - cache cleared, different browser, uninstall reinstall - nothing is working. I cannot find a resolution and I cannot find a method for reaching out for help. Writing here to hopefully receive a response. Thank-you!
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Nov. 12, 2023
it was not clear that i needed to connect BOTH instagram and facebook pages to shopify in order to make paypal available as a method of payment.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
March 21, 2023
Not sure why most of the time Ads accounts are getting banned or restricted. We are clothes and accessory seller for women, men and kids still our ads account got restircted or banned and we are not getting any solution.Removal of restriction is very difficult and no proper support from FB. There is no Live chat support from FB who can help customer to clear such restriction or banns. thanks FB to provide live chart support since we are not expert in FB..............THANKS
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience. https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, [Meta Support].
Dec. 7, 2022
We have NOT been able to successfully add our store to IG and FB it says we ARE approved -- HELP! hmm what is the issue???
Hi There! Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Kristin
Nov. 16, 2022
Após a última atualização da Meta a integração com a aba Marketing do Shopify parou de funcionar. Não aparecem opções de criar ações de marketing dentro do Shopify. Ou seja, ficou inútil. Tentei contato com o suporte da Meta mas tudo o que recebo são e-mails enormes que muito falam e nada fazem... ficam me enrolando e não resolvem o problema. A Meta é um desserviço para o varejo, impressionante como conseguem complicar o que poderia ser simples.
Olá! Aaron aqui com Meta! Obrigada por teres tirado tempo para deixar uma resenha. Gostaríamos de saber mais sobre a sua experiência com a aplicação Facebook & Instagram e fornecer-lhe qualquer ajuda que possa precisar. Se desejar assistência, por favor contacte-nos através da nossa equipa de apoio comercial (https://www.facebook.com/business/help), para que possamos assegurar-lhe a melhor experiência possível. Agradecemos-lhe, Aaron
Nov. 5, 2022
Need help with: "Shopify Business Manager doesn't comply with our terms, including section 4 of our Commerce eligibility requirements."
Hi There! Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need. If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience. Thank you, Kristin
July 14, 2022
No me deja conectar mi cuenta publicitaria Shopify Business Manager intento conectarla pero me da error y me dice que lo intente mas tarde. He añadido método de pago y aun así me sigue dando error. también me da error en el catalogo de shopify pero es como si en la cuenta de facbook no se ha actualizado con mi tienda de shopify. Espero que me solucione este problema lo antes posible. Un saludo Gracias.
June 28, 2022
The integration wasn't difficult, and I got my first order from FB on Sunday... fulfilled it and shipped it on Monday. Shopify has yet to sync the information to FB that the order has shipped, so FB has yet to actually pay me for it. Shopify says it's FB problem and FB says it's Shopify's problem. And looking back through forums this is a very old problem. So why is this integration still being offered when it is obviously broken? And my problem has been given over to the "market place team" but I can't actually talk to them to see what's going on, and I have one day left before FB cancels the order as not shipped. This is really frustrating.
Hello, Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app. Jackie | Shopify