Facebook & Instagram
The official app from Meta. Sell on Facebook and Instagram.
Rating
4.2
feedback
7,370
chart
#122
All reviews
Rating Breakdown
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March 9, 2024
Hi There! Thank you for taking time to leave a review. We appreciate hearing from our customers! Thank you, Meta Support
Feb. 24, 2024
they are really good platforms coz it exposes your products to a lot of different kinds of people from different cultures allover the world
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
Feb. 14, 2024
Checkout with facebook & Instagram is so premature that we might have to pull out. None of the basic settings like shipping is being synced. It just defaults to free shipping... meanwhile we're only a pick-up business.
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! If you need further assistance from us, please contact us here: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, Meta Support
Feb. 10, 2024
its not working from last 5 days i am trying to connect but the facebook and instgram is not connecting and not giving option to another account
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Feb. 1, 2024
This app has always been flakey. I've found it disconnected from time to time. Also, I can't activate PayPal because the button doesn't work. Finally, I was surprised to find that all my products had a 10% discount automatically applied.
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Jan. 8, 2024
Ola e Bom dia, Team app Facebook & Instagram, Como vai? espero que esteja tudo bem com voces e um bom inicio de ano novo desejos a voces. Pois eu sou Ana Paula Lima e estou começando agora com a nova loja BrandsStyle, E estou usando app Facebook e Instagram na minha Loja Shopify, mas estou observando que uma mensagem do app Facebook & Instagram, dentro do acesso com a plataforma Shopify descrevendo assim, ( Este app precisa de atenção Facebook & Instagram have issues that need your attention. Visit their sales channel to resolve them.) Pois bem eu acessei app à alguns dias atras para finalizar a verificação e eu ja enviei os DOCUMENTOS e Deu certo., pois no acesso em meu celular descreve como já em ((fase de analise de loja para conclusão) uma imagem azul ao lado do meu gerenciador de comercio, Ana Paula, Shopify: Brandsstyleltd 17038...) Mas ainda o sistema plataforma shopify app facebook e instagram ainda volta pedir documentos, como se eu nao tivesse feito nada, que é um absurdo pois eu ja enviei sim os documentos. Poderia dizer porque o sistema com acesso pc nao dar a mesma resposta com acesso no telefone? é so uma curiosidade minha por que o sistema app facebook e instagram deveria funcionar em tempo online como no acesso com telefone celular. Espero que tenha entendido a minha mensagem E Obrigada pela a sua atenção. E à todos um Feliz 2024! Ana Paula
Olá, Obrigado por reservar um tempo para deixar um comentário com feedback detalhado! Entre em contato com nossa equipe de suporte comercial por meio deste link se pudermos ajudar você: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Faremos o acompanhamento direto com você e garantiremos que você tenha a melhor experiência possível. Obrigado, Meta-suporte
Jan. 3, 2024
No me permite añadir el pixel de facebook a mi tienda de shopify
Hola, Gracias por tomarse el tiempo para dejar una reseña. Comuníquese con nuestro equipo de soporte comercial a través de este enlace para que podamos brindarle más ayuda: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Nos aseguraremos de comunicarnos con usted directamente y asegurarnos de que tenga la mejor experiencia posible. Gracias, Meta soporte
Dec. 29, 2023
The app is fine however I got several sales during the holidays and since my items are personalized and have custom options I had to track these people down. This however was not as easy as emailing them or reaching out to them through the fB shop. They never either got the messages or they were never sent. I have no idea how you FB can force something on shops that just doesn't work.
Hi There, Thank you for taking time to leave a review with detailed feedback! Please contact our Business Support team via this link if we can be of further assistance to you: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We'll be sure to follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Dec. 25, 2023
Hi There, Thank you for taking time to leave a review. We appreciate hearing from our customers! If you need additional help from us, please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Thank you, Meta Support
Dec. 22, 2023
A couple of big issues we have are: 1: These sales automatically go through to our admin but if we need to update them, offer partial refunds or make any change even with an exchange we cannot. The entirety of the screens blocked out for us. This screws up reporting and just about every other aspect of the function. 2 - You all do not recognize back ordered products. So folks are ordering and not being told items are on back order. This is terrible for customer service and our overall brand. 3 - Bright side is that you all do a great Job selling, it just needs to be polished and easier for the back end admin.
Hi There, Thank you for taking time to leave a review with detailed feedback! Please contact our Business Support team via this link if we can be of further assistance to you: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We'll be sure to follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Dec. 21, 2023
in review
Hi There! Thank you for taking time to leave a review. Please contact our Business Support team via this link if you need further assistance from us: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Dec. 19, 2023
hello! facebook & instagram doing very well but add strategy is not well now as compare previous strategy please do some thing
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Please contact our Business Support team via this link if you need further assistance: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Dec. 4, 2023
k
Hi There! Thank you for taking time to leave a review. We appreciate hearing from our customers! Thank you, Meta Support
Dec. 1, 2023
It's a process
Hi There! Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers! Thank you, Meta Support
Nov. 21, 2023
Hi There! Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, Meta Support
Oct. 23, 2023
Whay is it not avalible in india
Hi there, Thank you for taking time to leave a review. We apologize for the inconvenience caused, keep an eye out on this page for updates regarding eligible countries: https://www.facebook.com/help/instagram/321000045119159 Thank you, Meta Support
Sept. 27, 2023
Il y a un problème de tag des produits sur Instagram, comme si l'application se déconnectait régulièrement sans raison, c'est assez pénible.
Salut! Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram Afin que nous peut vous contacter directement et vous assurer de vivre la meilleure expérience possible. Merci, Méta-support
Sept. 22, 2023
Hi There! Thank you for taking time to leave a review. We appreciate hearing from our customers! Thank you, Meta Support
Sept. 19, 2023
It's ok, there are things that should not be as difficult as they are or other things that are hidden but very needed for your shop to work.
Hi There! Thank you for taking time to leave a review. If you need further assistance from us, please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, [Meta Support].
Sept. 9, 2023
I'm trying to figure out why I can't create a Marketing Campaign in Facebook. I am able to in Microsoft and Pinterest but not in Facebook/Instagram. Was that feature removed in the app?
Using app
About 2 years
Total reviews
1
Average rating
3.0
Hi There! Thank you for taking time to leave a review. We would like to assist you with a resolution. Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram We can follow up with you directly and ensure you have the best possible experience. Thank you, [Meta Support].