Fastr: SMS & Email Marketing
Fastr | Abandoned Cart Recovery For Shopify
Rating
4.3
feedback
54
chart
#13,144
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
13%
-
Less than a day
35%
-
Less than a month
28%
-
Less than a year
9%
-
More than a year
15%
Reviews Summary
The reviews for this Shopify app are quite mixed, with both positive and negative feedback. Positive aspects include easy setup, helpful customer service, and effectiveness in recovering abandoned carts. Customers appreciate the quick responses from support team members like Patrick, David, and Alex. The app's multi-channel approach, including SMS, push notifications, and emails, is praised for generating sales and improving conversion rates. On the other hand, negative reviews mention issues like billing transparency, spam folder delivery for recovery emails, and conflicts with other apps. Some users have faced challenges with unexpected charges and difficulties in getting timely support.
Highlights
Review RSS Feed
All reviews
Jan. 5, 2025
Don't waste your time using this app, the supposed recovery emails goes directly to spam folder, they are sending them from info[at]chkt.me and has been reported as spam several times, so it goes directly into the spam folder so you are using a service that basically it cost money and it doesn't work.
Thanks for your feedback! Actually, we have an option that allows you to send the emails from your own domain. You just need to complete some few steps by setting up the DNS. Just go to Settings > Email > Notify customer from my domain. Please reach to our support team and we'll be happy to assist you!
Sept. 25, 2024
We love FASTR! We have been using for abandoned cart recovery for a while now and it is easy to use. The staff is also great. Arthur is super helpful and quick with responding. My only feedback is that you can't add pictures to the texts to help with advertising.
Aug. 10, 2024
Très bonne application avec une assistance client parfaite notamment Patrick qui a été très professionnel.
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