Rating

4.3

feedback

60

Reviews

chart

#5,127

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    15%
  • Less than a day
    35%
  • Less than a month
    23%
  • Less than a year
    10%
  • More than a year
    15%

Reviews Summary

The reviews for this Shopify app are quite mixed. Positive aspects include excellent customer service with specific mentions of helpful and quick support from team members like Arthur, Patrick, David, and Alex. Users appreciate the ease of use and effectiveness of the app in recovering abandoned carts through various channels like SMS, push notifications, and emails. However, there are negative aspects highlighted as well, such as issues with billing transparency, conflicts with other apps on Shopify stores, and some users reporting problems with the app's functionality and support responsiveness.

Highlights

Excellent customer service and quick support
Ease of use and effectiveness in recovering abandoned carts
Issues with billing transparency
Conflicts with other apps on Shopify stores
Functional problems and support responsiveness

Rating Breakdown

  • 5
    82% (49 ratings)
  • 4
    3% (2 ratings)
  • 3
    5% (3 ratings)
  • 2
    2% (1 ratings)
  • 1
    8% (5 ratings)

Reviews with Text

  • 97% (58)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

July 15, 2025

Using app

--

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 5, 2025

Don't waste your time using this app, the supposed recovery emails goes directly to spam folder, they are sending them from info[at]chkt.me and has been reported as spam several times, so it goes directly into the spam folder so you are using a service that basically it cost money and it doesn't work.

Using app

Almost 2 years

Total reviews

6

Average rating

1.2

Developer Reply

Thanks for your feedback! Actually, we have an option that allows you to send the emails from your own domain. You just need to complete some few steps by setting up the DNS. Just go to Settings > Email > Notify customer from my domain. Please reach to our support team and we'll be happy to assist you!

4 / 5 Share

Sept. 25, 2024

We love FASTR! We have been using for abandoned cart recovery for a while now and it is easy to use. The staff is also great. Arthur is super helpful and quick with responding. My only feedback is that you can't add pictures to the texts to help with advertising.

Using app

Almost 2 years

Total reviews

2

Average rating

4.5

5 / 5 Share

Aug. 22, 2024

Le service clientèle a toujours été excellent. Nous recevons rapidement des réponses à nos questions, ce qui est hautement recommandé ! Merci encore, Arthur, et toute l'équipe pour votre réponse rapide et votre solution efficace.

Store

Dumbo

Using app

About 2 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 10, 2024

Très bonne application avec une assistance client parfaite notamment Patrick qui a été très professionnel.

Store

Bomacoo

Using app

24 days

Total reviews

2

Average rating

5.0

All reviews

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