Fastr: SMS & Email Marketing
Send abandoned cart recovery SMS, Emails & Push notifications
Rating
4.3
feedback
59
chart
#7,681
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
34%
-
Less than a month
29%
-
Less than a year
10%
-
More than a year
15%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, many users appreciate the multi-channel approach of the app, combining SMS, email, and push notifications for effective customer reach. The customer service, especially individuals like Patrick, David, and Alex, received high praise for being helpful, quick to respond, and professional. Users also found the app easy to install and user-friendly, with features like checkout abandonment recovery being highlighted as valuable. However, there are significant concerns raised by some users regarding billing issues, with reports of unexpected charges and lack of transparency in fees. Additionally, there were complaints about the app causing conflicts with other apps in the store and difficulties in getting timely support for technical issues.
Highlights
Review RSS Feed
All reviews
Jan. 5, 2025
Don't waste your time using this app, the supposed recovery emails goes directly to spam folder, they are sending them from info[at]chkt.me and has been reported as spam several times, so it goes directly into the spam folder so you are using a service that basically it cost money and it doesn't work.
Thanks for your feedback! Actually, we have an option that allows you to send the emails from your own domain. You just need to complete some few steps by setting up the DNS. Just go to Settings > Email > Notify customer from my domain. Please reach to our support team and we'll be happy to assist you!
Sept. 25, 2024
We love FASTR! We have been using for abandoned cart recovery for a while now and it is easy to use. The staff is also great. Arthur is super helpful and quick with responding. My only feedback is that you can't add pictures to the texts to help with advertising.
Sept. 12, 2024
Fastr is great. The multi-channel approach, which combines SMS, email and push notifications, has proved very effective in reaching customers. The installation took just a little time, but the results will be worth it. Our abandoned cart conversions will increase significantly, making Fastr a valuable addition to our e-commerce toolbox.
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