Fastr: SMS & Email Marketing
Send abandoned cart recovery SMS, Emails & Push notifications
Rating
4.4
feedback
58
chart
#14,372
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
10%
-
Less than a day
36%
-
Less than a month
28%
-
Less than a year
10%
-
More than a year
16%
Reviews Summary
The reviews for this Shopify app are quite mixed. Positive aspects include easy installation, effective multi-channel approach for reaching customers, excellent customer service with quick responses, and helpful support from team members like Arthur, Patrick, David, and Alex. Customers appreciate the user-friendly interface, quick setup, and the ability to boost revenue through checkout abandonment recovery. However, there are negative aspects mentioned as well, such as issues with billing transparency, spam folder delivery for recovery emails, unexpected charges, and conflicts with other apps in some cases. Some users also reported difficulties in getting timely support or resolving technical issues.
Highlights
Review RSS Feed
All reviews
Jan. 5, 2025
Don't waste your time using this app, the supposed recovery emails goes directly to spam folder, they are sending them from info[at]chkt.me and has been reported as spam several times, so it goes directly into the spam folder so you are using a service that basically it cost money and it doesn't work.
Thanks for your feedback! Actually, we have an option that allows you to send the emails from your own domain. You just need to complete some few steps by setting up the DNS. Just go to Settings > Email > Notify customer from my domain. Please reach to our support team and we'll be happy to assist you!
Sept. 25, 2024
We love FASTR! We have been using for abandoned cart recovery for a while now and it is easy to use. The staff is also great. Arthur is super helpful and quick with responding. My only feedback is that you can't add pictures to the texts to help with advertising.
Sept. 12, 2024
Fastr is great. The multi-channel approach, which combines SMS, email and push notifications, has proved very effective in reaching customers. The installation took just a little time, but the results will be worth it. Our abandoned cart conversions will increase significantly, making Fastr a valuable addition to our e-commerce toolbox.
Aug. 22, 2024
Le service clientèle a toujours été excellent. Nous recevons rapidement des réponses à nos questions, ce qui est hautement recommandé ! Merci encore, Arthur, et toute l'équipe pour votre réponse rapide et votre solution efficace.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more