Fastr: SMS & Email Marketing
Fastr | Abandoned Cart Recovery For Shopify
Rating
4.3
feedback
60
chart
#5,127
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
15%
-
Less than a day
35%
-
Less than a month
23%
-
Less than a year
10%
-
More than a year
15%
Reviews Summary
The reviews for this Shopify app are quite mixed. Positive aspects include excellent customer service with specific mentions of helpful and quick support from team members like Arthur, Patrick, David, and Alex. Users appreciate the ease of use and effectiveness of the app in recovering abandoned carts through various channels like SMS, push notifications, and emails. However, there are negative aspects highlighted as well, such as issues with billing transparency, conflicts with other apps on Shopify stores, and some users reporting problems with the app's functionality and support responsiveness.
Highlights
Review RSS Feed
All reviews
Jan. 5, 2025
Don't waste your time using this app, the supposed recovery emails goes directly to spam folder, they are sending them from info[at]chkt.me and has been reported as spam several times, so it goes directly into the spam folder so you are using a service that basically it cost money and it doesn't work.
Thanks for your feedback! Actually, we have an option that allows you to send the emails from your own domain. You just need to complete some few steps by setting up the DNS. Just go to Settings > Email > Notify customer from my domain. Please reach to our support team and we'll be happy to assist you!
Sept. 25, 2024
We love FASTR! We have been using for abandoned cart recovery for a while now and it is easy to use. The staff is also great. Arthur is super helpful and quick with responding. My only feedback is that you can't add pictures to the texts to help with advertising.
Aug. 22, 2024
Le service clientèle a toujours été excellent. Nous recevons rapidement des réponses à nos questions, ce qui est hautement recommandé ! Merci encore, Arthur, et toute l'équipe pour votre réponse rapide et votre solution efficace.
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