Rating

4.8

feedback

275

Reviews

chart

#3,270

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    8%
  • Less than a month
    36%
  • Less than a year
    24%
  • More than a year
    7%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising its ease of use, effectiveness in recovering abandoned checkouts, and excellent customer support. Many users highlighted the app's user-friendly interface, quick setup process, and the ability to send reminders via SMS, email, and push notifications. Customer service representatives like Arthur, David, and Patrick were frequently mentioned for their prompt and helpful assistance in setting up the app and addressing any queries. However, there was one negative review mentioning that recovery emails were going to the spam folder, which affected the app's functionality and cost-effectiveness.

Highlights

Ease of use and user-friendly interface
Effective abandoned checkout recovery
Excellent customer support
Multi-channel reminder options (SMS, email, push notifications)
One negative review about emails going to spam folder

Rating Breakdown

  • 5
    71% (194 ratings)
  • 4
    2% (5 ratings)
  • 3
    1% (3 ratings)
  • 2
    0% (0 ratings)
  • 1
    4% (10 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Jan. 5, 2025

Don't waste your time using this app, the supposed recovery emails goes directly to spam folder, they are sending them from info[at]chkt.me and has been reported as spam several times, so it goes directly into the spam folder so you are using a service that basically it cost money and it doesn't work.

Using app

Almost 2 years

Total reviews

6

Average rating

1.2

Developer Reply

Thanks for your feedback! Actually, we have an option that allows you to send the emails from your own domain. You just need to complete some few steps by setting up the DNS. Just go to Settings > Email > Notify customer from my domain. Please reach to our support team and we'll be happy to assist you!

5 / 5 Share

Nov. 20, 2024

Mon avis sur Fastr : J'utilise Fastr depuis un moment, et je dois dire que c'est l'une des meilleures applications de SMS que j'ai testées ! ✅ Interface fluide et intuitive : tout est bien pensé, simple à utiliser et agréable visuellement. ✅ Fonctionnalités utiles : que ce soit pour la gestion des conversations, la personnalisation des messages ou les options de sécurité, tout est là. ✅ Support client au top : j'ai eu une question, et Arthur m'a répondu rapidement et efficacement. C'est rare de voir un service aussi réactif ! Bref, si vous cherchez une app de SMS fiable et performante avec un vrai suivi client, je recommande sans hésiter.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 5, 2024

Tres bon apps pour le retargetting avec un tres bon service clients notamment David

Using app

19 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 24, 2024

Very good app, easy to use. did everything it promised. i recommend it!

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 24, 2024

Une application fantastique et une équipe géniale derrière elle.

Using app

5 days

Total reviews

1

Average rating

5.0

All reviews

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