Fastr: SMS & Email Marketing
Fastr | Abandoned Cart Recovery For Shopify
Rating
4.6
feedback
146
chart
#2,843
All reviews
Rating Breakdown
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Nov. 14, 2023
I didn't download the app, they took 150 dollars from me, they are just thieves, their customer service doesn't answer me
June 13, 2023
Do not install this application! ONE day after installing it and without having used it, they charged $188 on my Shopify invoice for no reason! They are scammers!
May 25, 2023
I have been trying to get a hold of customer support seems like forever. No reply. I've sent emails and no reply. I am constantly getting errors when I'm trying to use this app. I need someone from support to contact me now. It says 24/7 hr support and it's been 4 hours already with no reply.
Nov. 19, 2022
Dark billing. The displayed rate of the application up to 1000$ of income generated is $19.99 per month (+ cost of SMS). I paid last month about $75 for $675 of income generated...
Hi there, Thanks for the review & I apologize for the bad experience you've had with our app. But SMS costs are not in our control, and they change based on country + message length & and amount of units sent. We do everything in our power to keep SMS costs to the minimum, we do not make any profit on SMS, in fact, we lose over SMS costs. All of that said, you still got a 900% (!!!!!)in ROAS. This is positive compared to probably any ad you've even run. Our billing is not dark, on the contrary, we do everything in our power to make the app profitable and make the pricing fair. Unlike other apps, we charge purely based on generated revenue (when we can). Either way, please get back to me and let me know if you have any other questions, I'll be more than happy to help you out in any way I can + I see that you're still using the app so I guess the experience wasn't that bad. Thanks anyways for being a user, Eric | The Carti Team [email protected]
Sept. 13, 2022
Not working. contacted support several times and being ignored. we had faith in them being able to fix the issue but nothing much than the usual replies.