Fastr: Abandoned cart recovery for Shopify

Fastr: Abandoned cart recovery

Fastr | Abandoned Cart Recovery For Shopify

Rating

4.5

feedback

123

Reviews

chart

#2,712

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    7%
  • Less than a month
    14%
  • Less than a year
    19%
  • More than a year
    7%

Reviews Summary

The reviews for this Shopify app are mostly positive, with customers praising the helpful and responsive customer service. Many customers mentioned specific customer service representatives who provided excellent support, such as David, Patrick, and Alex. The app itself is also highly regarded, with customers reporting that it has helped them recover abandoned carts and generate sales. The ease of use and user-friendly interface were also mentioned as positive aspects of the app. However, there were a few negative reviews regarding issues with billing, lack of customization options for email templates, and difficulties in contacting customer support.

Highlights

helpful customer service
abandoned cart recovery
ease of use
billing issues
lack of customization options

Rating Breakdown

  • 5
    39% (48 ratings)
  • 4
    2% (2 ratings)
  • 3
    2% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    4% (5 ratings)

All reviews

1 / 5 Share

Nov. 14, 2023

I didn't download the app, they took 150 dollars from me, they are just thieves, their customer service doesn't answer me

Store

Culina

Using app

3 months

Total reviews

5

Average rating

4.2

5 / 5 Share

Nov. 11, 2023

good work

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 25, 2023

very helpful team

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

David had Quick response time and took care of my issue ASAP.

Store

Klevij

Using app

About 1 hour

Total reviews

1

Average rating

5.0

3 / 5 Share

Oct. 9, 2023

good customer service but the app needs to provide more transparency by providing proper data about how many SMS being sent to which country and how much i got charged. I have discussed all this with David, noted all the stuff and promised to make improvements to it.

Using app

Over 1 year

Total reviews

1

Average rating

3.0

All reviews

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