Fastr: SMS & Email Marketing
Send abandoned cart recovery SMS, Emails & Push notifications
Rating
4.4
feedback
57
chart
#8,166
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
11%
-
Less than a day
33%
-
Less than a month
28%
-
Less than a year
11%
-
More than a year
16%
Reviews Summary
The reviews for this Shopify app are quite mixed. On the positive side, many users appreciate the ease of installation and the effectiveness of the app in recovering abandoned carts. The customer service is also highlighted as a strong point, with specific mentions of helpful and responsive support team members like David, Patrick, and Arthur. Users have reported an increase in sales and positive results shortly after using the app. However, there are also negative reviews pointing out issues such as hidden charges, billing discrepancies, and lack of transparency in fees. Some users have experienced problems with the app conflicting with other apps on their store, leading to functionality issues. Despite the positive aspects, the negative reviews raise concerns about billing practices and technical glitches.
Highlights
Review RSS Feed
All reviews
Dec. 16, 2025
I just started using the app so I have to set everything up first but I had a problem, caused by me, and David from customer care service helped me solve it right away. Great service of assistance.
Store
My Store
Using app
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Jan. 5, 2025
Don't waste your time using this app, the supposed recovery emails goes directly to spam folder, they are sending them from info[at]chkt.me and has been reported as spam several times, so it goes directly into the spam folder so you are using a service that basically it cost money and it doesn't work.
Thanks for your feedback! Actually, we have an option that allows you to send the emails from your own domain. You just need to complete some few steps by setting up the DNS. Just go to Settings > Email > Notify customer from my domain. Please reach to our support team and we'll be happy to assist you!
Sept. 25, 2024
We love FASTR! We have been using for abandoned cart recovery for a while now and it is easy to use. The staff is also great. Arthur is super helpful and quick with responding. My only feedback is that you can't add pictures to the texts to help with advertising.
Sept. 12, 2024
Fastr is great. The multi-channel approach, which combines SMS, email and push notifications, has proved very effective in reaching customers. The installation took just a little time, but the results will be worth it. Our abandoned cart conversions will increase significantly, making Fastr a valuable addition to our e-commerce toolbox.
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