Fastr: SMS & Email Marketing
The reviews for this Shopify app, called FASTR, are quite mixed. On the positive side, many users praise the effectiveness of the multi-channel approach in reaching customers, especially through SMS, email, and push notifications. The customer service team, particularly individuals like David, Patrick, and Arthur, receives high praise for being helpful, responsive, and professional. Users appreciate the ease of installation and the user-friendly interface of the app. However, there are significant concerns raised by some users regarding billing issues, with reports of unexpected charges and lack of transparency in fees. Additionally, there are complaints about the app causing conflicts with other apps in the store and difficulties in getting timely support for technical issues.
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I just started using the app so I have to set everything up first but I had a problem, caused by me, and David from customer care service helped me solve it right away. Great service of assistance.
Don't waste your time using this app, the supposed recovery emails goes directly to spam folder, they are sending them from info[at]chkt.me and has been reported as spam several times, so it goes directly into the spam folder so you are using a service that basically it cost money and it doesn't work.
Thanks for your feedback! Actually, we have an option that allows you to send the emails from your own domain. You just need to complete some few steps by setting up the DNS. Just go to Settings > Email > Notify customer from my domain. Please reach to our support team and we'll be happy to assist you!
We love FASTR! We have been using for abandoned cart recovery for a while now and it is easy to use. The staff is also great. Arthur is super helpful and quick with responding. My only feedback is that you can't add pictures to the texts to help with advertising.
Fastr is great. The multi-channel approach, which combines SMS, email and push notifications, has proved very effective in reaching customers. The installation took just a little time, but the results will be worth it. Our abandoned cart conversions will increase significantly, making Fastr a valuable addition to our e-commerce toolbox.
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