Fastr: SMS & Email Marketing
The reviews for this Shopify app are quite mixed, with both positive and negative feedback. On the positive side, many users appreciate the ease of installation and the effectiveness of the app in recovering abandoned carts. The customer service team, particularly individuals like David, Patrick, and Alex, received high praise for their responsiveness and helpfulness. Users also highlighted the multi-channel approach of the app, combining SMS, email, and push notifications, as a valuable feature. However, there were negative reviews regarding billing transparency, with some users feeling misled about charges. Additionally, there were complaints about issues with the app conflicting with other apps on the store and difficulties in getting timely support.
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I just started using the app so I have to set everything up first but I had a problem, caused by me, and David from customer care service helped me solve it right away. Great service of assistance.
Don't waste your time using this app, the supposed recovery emails goes directly to spam folder, they are sending them from info[at]chkt.me and has been reported as spam several times, so it goes directly into the spam folder so you are using a service that basically it cost money and it doesn't work.
Thanks for your feedback! Actually, we have an option that allows you to send the emails from your own domain. You just need to complete some few steps by setting up the DNS. Just go to Settings > Email > Notify customer from my domain. Please reach to our support team and we'll be happy to assist you!
Tres bon apps pour le retargetting avec un tres bon service clients notamment David
We love FASTR! We have been using for abandoned cart recovery for a while now and it is easy to use. The staff is also great. Arthur is super helpful and quick with responding. My only feedback is that you can't add pictures to the texts to help with advertising.
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