Fastr: SMS & Email Marketing
The reviews for this Shopify app are mostly positive, highlighting the excellent customer service provided by the support team. Customers appreciate the quick responses and helpful assistance they receive, with specific mentions of team members like David, Patrick, and Alex. The app is praised for its ease of use, effectiveness in recovering abandoned carts, and the variety of communication channels it offers, such as SMS, push notifications, and emails. Users also mention that the app has helped increase sales and is user-friendly. However, there are a few negative reviews that mention issues with billing transparency, spam folder delivery, and conflicts with other apps.
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I just started using the app so I have to set everything up first but I had a problem, caused by me, and David from customer care service helped me solve it right away. Great service of assistance.
Don't waste your time using this app, the supposed recovery emails goes directly to spam folder, they are sending them from info[at]chkt.me and has been reported as spam several times, so it goes directly into the spam folder so you are using a service that basically it cost money and it doesn't work.
Thanks for your feedback! Actually, we have an option that allows you to send the emails from your own domain. You just need to complete some few steps by setting up the DNS. Just go to Settings > Email > Notify customer from my domain. Please reach to our support team and we'll be happy to assist you!
Tres bon apps pour le retargetting avec un tres bon service clients notamment David
We love FASTR! We have been using for abandoned cart recovery for a while now and it is easy to use. The staff is also great. Arthur is super helpful and quick with responding. My only feedback is that you can't add pictures to the texts to help with advertising.
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