Amazon MCF by ByteStand
Amazon MCF Shipping by ByteStand
Rating
4.9
feedback
417
chart
#928
All reviews
Rating Breakdown
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Jan. 10, 2024
I was having trouble with making sure everything was set up properly and the customer service i got WAS THE BEST I HAVE EVER GOTTEN!!! They walked me through everything and then double checked! Big thanks to the team at ByteStand!
Dec. 5, 2023
Perfect solution for syncing Shopify orders with Amazon. They also listen to sellers and promptly update their App to accommodate sellers needs over time. Their customer rep, Cara, is also fantastic!
Dec. 5, 2023
This is easily the BEST application for bundling products and/or setting up shipping through Amazon and other sales channels. It has alleviated SO many issues and headaches for my brand. The customer service is absolutely top notch as well, chat with a REAL person and they resolve all your issues within minutes. I would give this 100 stars if I could. Just install it.
Dec. 1, 2023
I had a question about our shipping options to create a better customer experience. I reached out to the chat and they responded quickly and were really helpful. It was clear to understand and if I was unclear on what to do exactly they were able to walk me through it. Great experience!
Nov. 24, 2023
Very helpful. Solve my problem right away. Great to speak with a representative so quickly.
Nov. 22, 2023
Cara who was my chat advisor was honestly the most helpful person i've ever experienced online that sort of role. App was very easy to follow and set up. Very good
Nov. 15, 2023
Let me start off by saying that I didn't mind paying $85 a month for this app because of the customer service. There are many apps on here that are much cheaper, and Amazon even has a free one! I'm a very busy business owner and dealing with customer service agents can be a very time consuming task. Cara is great! The problem is, she's not always there. She will be there on chat, but when chat's not available you get this other agent named Todd. He's rude, condescending and quite unwilling to help. It's a complete 180 from Cara. I'm not sure if I'm going to continue using the app, but if I don't, it won't be because of Cara. Why would anyone want to spend their hard earned money with a company that treats their customers this way?
Nov. 14, 2023
Cara is the person who you speak to when there's a problem and she is as good as it gets in her role. When I installed the app I had a lot of setting issues in Shopify and Amazon that were preventing things from working. I first requested help through the app and within minutes received an email from Cara suggesting what I could try, giving me her phone number to call, or allowing me to book a video call so we could share screens and walk through the settings together. I opted for the video call and Cara guided me through everything and shared a few tips as well. Everything is now setup and working perfectly. Thank you Cara!
Nov. 3, 2023
Seriously so happy with this app. It has been seamlessly fulfilling my Shopify -> FBA (multi-channel fulfillment) for over a year. When an issue came up today with integration I had the best customer support to get things up and running again. Cara chatted with me immediately through the help app. When things got a little more complicated she gave me a call. She took the time to walk me through every step and thoroughly checked to make sure all the integrations were set up properly. Now my orders from multiple channels are being automatically fulfilled by Amazon. Cara, I really appreciate the help and the peace of mind knowing that things are set up correctly. If you're thinking of using ByteStand just do it. It automates fulfillment and they have a great customer service team if you need help setting things up along with way. Thank you ByteStand!
Nov. 2, 2023
I can highly recommend this app because I use it for shopify and amazon in Europe especially Germany. Before this app we used one called Billbee and after a couple of weeks and bad support still not working. I was confused when this app was set up after a couple of hours. After some questions everything was done in only two days. Today the support agent Cara asked me if I need help with anything. I had a question for shipping and everything was done after a few minutes. This was in the Chat and that was the perfect service from Cara. Great app and time saver for e-commerce.
Nov. 1, 2023
Hands down the best customer service! You can feel secure knowing if there’s ever an issue it will be resolved. The app works seamlessly and customer service is top notch. I highly recommend!
Oct. 13, 2023
Customer service and support in getting up and running is probably some of the best I've seen, they were insanely helpful and proactive in getting everything dialed in and running! Thank you Cara!
Using app
About 1 month
Total reviews
2
Average rating
5.0
Oct. 2, 2023
Amazing support from Cara, she was able to solve our issue and answered any questions we had when transferring from Woocommerce to Shopify
Sept. 29, 2023
Amazing response times and issues solved within minutes. Cara was outstanding! Very satisfied with ByteStand.
Sept. 19, 2023
Using it for more than 2 years now. It just does the job and since the store needs expanded, customer support (cheers Cara) is absolutely tops to ensure I'm up to the latest developments. All five stars and beyond!
Sept. 12, 2023
I installed this app because I already have amazon FBA inventory and thought it would be very convenient to be able to get shopify orders fulfilled by amazon FBA. It was pretty easy to set up, but when I got stuck I contacted customer support. Cara was amazing! She even created a video so I could understand how it works. She was quick to respond and made sure I understood the step by step process. I'm so glad I found this!