PH Ship Rate & Track for FedEx
Shopify FedEx Shipping App - Ship, Rate & Track
Rating
4.9
feedback
541
chart
#382
All reviews
Rating Breakdown
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Feb. 14, 2023
Extremely helpful and easy setup. Can't wait to get started. Onboarding with our FedEx account was super simple and we are happy with the results. Sibi was great and answered all the important questions.
Feb. 14, 2023
Great company that has helped us with everything we need! Shashi even set up zoom calls to help us with any problems we had. Would highly recommend this to anyone as we are extremely satisfied with the service and their team !
Feb. 14, 2023
There was an onboarding process which was quickly attended to by the support team! Great service! Thank you!!
April 14, 2023
Had a wonderful walk through about the process start to finish. Was encouraged to contact support if I had questions with Fedex. Manohar was helpful in all my questions. Also very helpful to return as shipments increased.
Feb. 10, 2023
Great support and follow-up contact! A great dedicated team, willing to ensure the customer is satisfied with their product.
Feb. 9, 2023
Shashi from ship, rate and track help us a lot with the configuration of the app on the page and help us to check that the rates will work
Feb. 14, 2023
Very helpful onboarding. Like the integration with Shopify and how it self selects the appropriate box for the item. Allows for bulk processing of orders to save time. Sibi Firoz was very helpful. Had additional integration questions and they were answered with great help.
Feb. 3, 2023
This app works great. Support team is very good and helpful, they are resolving all types of issues by using zoom meting
Feb. 1, 2023
I love the Support that this App gives! Shashi Kumar is very hands on and gives great tech support. He was very concerned about my issue that i was having and went above and beyond expectations.Thanks for the zoom call and If i ever have a problem i hope to get you again.
Feb. 1, 2023
Displaying the shipping rates at checkout page works greatly. The support team understands what they should do. They helped us via Zoom meeting. Thanks.
March 31, 2023
Shashi helped tremendously with helping explain the workflow of the app for our first shipment using the app. It was very easy and explained by him perfectly. This app makes shipping much easier for our store that requires special shipping. 3/31/2023 Manohar was a great help in fixing the issues we had with product sizing and box sizing set up. Great customer service as always!
Jan. 27, 2023
The customer service is great. They are very easy to get ahold of and willing to assist. Shashi Kumar was extremely helpful.
Jan. 27, 2023
Love this app & their customer service! We are saving time & money by being able to print FedEx labels from our Shopify store. We used to manually type in the order addresses into FedEx.com which opened us up to incorrectly inputting the addresses. We also had to enter the weights & dimensions of each box. We contacted customer service to help us integrate our FedEx account with their app. Addina quickly responded to our email and had us all setup within the hour. We wish we would have set this up sooner.
Jan. 24, 2023
The support is very helpful specially to Miss Addina. She help me troubleshoot our issues. Highly recommend this app.
Jan. 19, 2023
This app is great and works well with our existing processes and work flows. The Support representative, ShashiKumar was fantastic during our implementation!
Jan. 19, 2023
The Support team has been very helpful in setting this up. Looking forward to using the app.
Jan. 31, 2024
Excellent team that provides crazy service, thank you very much, after a long time of searching for an application that will make everything automatic for me in deliveries, I finally found it. highly recommend . Especially for the service of SHASHI KUMAR I GET AMIZING SERVICE FROM ABHILASH THIS GUY IS VARY PROFESSIONAL IS HALP ME VARY MACH TO UNTDSTAND HOW EVRITHING WORKS
Jan. 12, 2023
Our customers haven't actually opted for shipping with the app yet, but I can tell you that the customer service on the set-up was great! At first, I was really discouraged because I was trying to use a flat fee and a free shipping option along with our own fed ex express rates and I couldn't get all three, but Shashi Kumar set up a Zoom and now all the options are visible now to our customers. He was pleasant, helpful and it was all easy to understand with his guidance. Be aware, there is a time difference with their customer service so just let them know your timezone and a few blocks of time that work. They came back to me within 12 hours (on a weekend) with an appointment in my timeframe. I can't complain about that kind of customer service at all.
Jan. 6, 2023
Would not recommend this app at all, it is very limited and has no advantage over the Shopify base shipping options.
Dear Tawnya, We are sorry to hear about your experience. This definitely is not the service we try to provide to our customers. As per our last discussion, you wanted to use multiple carriers. The PH Multi Carrier Shipping Label App is the right solution for you. You can add your FedEx, UPS, and USPS accounts and use it for rates, labels, tracking, etc. using the app. The Ship, Rate & Track is a dedicated app for FedEx. In comparison to the Shopify shipping, the app displays FedEx rate at checkout, prints FedEx labels, uses boxes provided by FedEx, helps you avail special services offered by FedEx, schedules FedEx pickups, helps to track orders etc. We believe, if given a chance we can help you benefit from different features that our app has over the Shopify shipping and you will definitely love the solution. We would love to hear back from you.
Jan. 5, 2023
Really bad, I want a refund, I signed up and it did not work. It dd not recognize my Fedex account. I tried to cancel it and it won't let me...
Dear Dana, I share your concern that you weren't able to add the FedEx Account successfully in the first place. There are two reasons why FedEx did not recognize your account: 1. Your FedEx account was marked "Cash-Only" since credit card was not added. 2. You tried to register your FedEx account with an Incorrect billing address. We can schedule a zoom call to help you in setting up the FedEx account. We have issued a refund and hope you will give us another chance to help you streamline the shipping process.