PH Ship Rate & Track for FedEx
Shopify FedEx Shipping App - Ship, Rate & Track
Rating
4.9
feedback
543
chart
#976
All reviews
Review RSS Feed
Jan. 27, 2023
The customer service is great. They are very easy to get ahold of and willing to assist. Shashi Kumar was extremely helpful.
Jan. 27, 2023
Love this app & their customer service! We are saving time & money by being able to print FedEx labels from our Shopify store. We used to manually type in the order addresses into FedEx.com which opened us up to incorrectly inputting the addresses. We also had to enter the weights & dimensions of each box. We contacted customer service to help us integrate our FedEx account with their app. Addina quickly responded to our email and had us all setup within the hour. We wish we would have set this up sooner.
Jan. 19, 2023
This app is great and works well with our existing processes and work flows. The Support representative, ShashiKumar was fantastic during our implementation!
Jan. 31, 2024
Excellent team that provides crazy service, thank you very much, after a long time of searching for an application that will make everything automatic for me in deliveries, I finally found it. highly recommend . Especially for the service of SHASHI KUMAR I GET AMIZING SERVICE FROM ABHILASH THIS GUY IS VARY PROFESSIONAL IS HALP ME VARY MACH TO UNTDSTAND HOW EVRITHING WORKS
Jan. 12, 2023
Our customers haven't actually opted for shipping with the app yet, but I can tell you that the customer service on the set-up was great! At first, I was really discouraged because I was trying to use a flat fee and a free shipping option along with our own fed ex express rates and I couldn't get all three, but Shashi Kumar set up a Zoom and now all the options are visible now to our customers. He was pleasant, helpful and it was all easy to understand with his guidance. Be aware, there is a time difference with their customer service so just let them know your timezone and a few blocks of time that work. They came back to me within 12 hours (on a weekend) with an appointment in my timeframe. I can't complain about that kind of customer service at all.
Jan. 6, 2023
Would not recommend this app at all, it is very limited and has no advantage over the Shopify base shipping options.
Dear Tawnya, We are sorry to hear about your experience. This definitely is not the service we try to provide to our customers. As per our last discussion, you wanted to use multiple carriers. The PH Multi Carrier Shipping Label App is the right solution for you. You can add your FedEx, UPS, and USPS accounts and use it for rates, labels, tracking, etc. using the app. The Ship, Rate & Track is a dedicated app for FedEx. In comparison to the Shopify shipping, the app displays FedEx rate at checkout, prints FedEx labels, uses boxes provided by FedEx, helps you avail special services offered by FedEx, schedules FedEx pickups, helps to track orders etc. We believe, if given a chance we can help you benefit from different features that our app has over the Shopify shipping and you will definitely love the solution. We would love to hear back from you.
Jan. 5, 2023
Really bad, I want a refund, I signed up and it did not work. It dd not recognize my Fedex account. I tried to cancel it and it won't let me...
Dear Dana, I share your concern that you weren't able to add the FedEx Account successfully in the first place. There are two reasons why FedEx did not recognize your account: 1. Your FedEx account was marked "Cash-Only" since credit card was not added. 2. You tried to register your FedEx account with an Incorrect billing address. We can schedule a zoom call to help you in setting up the FedEx account. We have issued a refund and hope you will give us another chance to help you streamline the shipping process.
Dec. 1, 2022
Shashi Kumar is my favorite custom support agent. He worked with me on a zoom call to problem solve and figure out my problem. Thanks Shashi!
Nov. 25, 2022
great app, and even better support team using it for FedEx from the Czech republic .................
Nov. 23, 2022
Support from the PluginHive team has been incredible and fast! We switched from WordPress (also using their tools) to Shopify and the team was able to help us get things working properly.
Nov. 18, 2022
Muy rápido el servicio y la resolución de incidencias. La atención de la persona que me atendió fue siempre rápida y atenta.
March 3, 2023
Excellent costumer service! Manohar was very patient and helpful answering our questions. Highly recommended.
Nov. 8, 2022
Great app and great service from Shashi, he was patient and very helpful! This app is really going to help our business a lot!
Nov. 8, 2022
All of the customer support team are very supportive through the integration with FedEx. They do fast respond to give feedback on my issues and are always straight to the point with the solutions. Very polite. Especially Manohar V and Addina. I found the wrong setting with the packaging and calculation rates which I don't understand. But they quickly resolved the issue. They helped me very well. Thank you
Oct. 18, 2022
Kudos to the whole chat support & technical team. The experience and support is next to no one! Very knowledgeable on their forte. Keep it up! Improve for the better!
Oct. 7, 2022
We used this plug-in to connect our Fedex account with shopify. Process is very easy and user friendly. Also Plug-in Hive support is Excellent and quickest, they had provided full overview of plugin over call, also they work on customer suggestion make process more smoother. :)
Sept. 20, 2022
We use this app for all of our shipping label fulfillment. We switched shipping programs and needed help with automating our processes. After spending hours and hours of unnecessary time manually fulfilling these, Shashi Kumar helped us automate these processes and saved the day! Thank you, Shashi!
Sept. 13, 2022
Thanks to this app, we have achieved the full automation we have always wanted. We don't know how much manual work has been eliminated thanks to this app. We are very lucky to have found this app. It was worth the search. We highly recommend this app to anyone who is looking to automate their international sales.
Sept. 7, 2022
This app significantly eases the process of shipping. From packaging to tracking it simplifies the work involved. The documentation is excellent and on the rare occasion when I've needed help, the support team has been quick, knowledgable and thorough.