PH Ship Rate & Track for FedEx
Shopify FedEx Shipping App - Ship, Rate & Track
Rating
4.9
feedback
542
chart
#374
All reviews
Rating Breakdown
Review RSS Feed
Oct. 8, 2021
I would like to say this is one of the best customer service I've had for any plugin I've downloaded in my digital career. Every time we have a question or something not working as we would like, there's someone at PlugIn Hive to help us. They are always an email or zoom call away. Thank you for your great responsiveness, you are really helpful and we feel really supported by your team ! :)
We are glad to know that our support was helpful. Thank you so much for your kind words.
Oct. 7, 2021
The app works perfectly. I had some issues that related mostly to not knowing how to use it properly and requested some technical assistance, which was was impressive.
We are glad to know that our app meets your requirements. Thanks a lot for the review.
Oct. 6, 2021
We had to go through some tests and adjustments to get things going, but the team was very responsive and helpful along the way. I definitely recommend the app!
Thank you for the review. We are happy to know that our team was helpful. It means a lot to us.
Oct. 5, 2021
Excellent Customer Service! App can be a little tricky to understand/implement at first but customer service responds to emails quickly and gives detailed steps & screencast videos to help you figure things out easily.
Thank you for your kind words and positive feedback. Glad to know that the screencast videos and navigation helped you out. We are happy to be of use. Hope to see you soon. Thank you!
Sept. 28, 2021
Excellent app, and even greater staff! John has been a real pleasure to work with, he is very knowledgeable and patient. We are very happy with it all!
I’m glad you are happy with the app. Thank you, I truly appreciate your feedback. Interacting with your team was nice as everyone is great to work with.
Sept. 28, 2021
Very easy setup. The support we received during initial setup was beyond amazing. I would highly recommend this app for your FedEx shipping needs.
Thank you! We're glad that you had an amazing experience. It was a pleasure working with you.
Sept. 28, 2021
Amazing support, that alone makes this app worth it, they are fast, friendly and reliable. App does exactly what it is meant to do, useful and is saving us a ton of time by being able to manage our FedEx account from Shopify. Keep up the great work guys!
Thanks a lot for taking out the time to leave a review. It’s great to know that the app is saving you a lot of time and that you had a great experience with our support team.
Sept. 24, 2021
App worked great and support was great to get us up and running fast. Unfortunately, we ended up going with UPS. If we ever switch to Fedex we will definitely use this app though.
Thanks a lot for the review. We are happy to know that our support was helpful. This means a lot to us.
Sept. 22, 2021
Customer service is A++. I have installed many apps and have never experienced support quite like that of this app. They really wanted to make sure I was set up for success and Jon immediately scheduled a zoom meeting to take me through all the steps and make sure it was doing what I needed. Lastly, what a pain if you can't print labels! This app saved us with the ability to print Fedex labels and does exactly what it advertises. Thanks so much!
Hello Lisa, Thank you so much for your kind words; they mean a lot to us here at PluginHive. It was my pleasure to be of help to you. If you need any assistance, remember that we are just one call/email away. Cheers and take care!
Sept. 21, 2021
The support team is super friendly and helpful. They reply quickly and always answer questions or fix any problem we may have. The app is really easy to use and we are able to generate as many labels as we need in a matter of seconds.
Thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy with their store experience. We are happy that we were able to help you out with setting the FedEx Saturday Delivery special service. Thank you !
Oct. 1, 2021
This app is very useful! Labels are generated within a minute. If there is trouble, assistants are immediately on the line to help. Great job!
Hi Dragonfly ,Thank you for taking out the time to leave this great review. It means a lot to us. And we’re happy to know that generating labels is now an easy job for you.
Sept. 3, 2021
This app save our time and effort, as the owner Im less stress now that my staff will have zero mistake in booking the shipment
We are glad to know that the app saves you time and effort in processing shipments and it is now error free. Thanks a lot for the review
Sept. 2, 2021
Customer service was very helpful. I had a hard time with the installation initially, but I was very pleased once I got on the line with customer support.
Thanks for your patience throughout the installation and on-boarding process and thank you for taking out the time to leave us a review. Feel free to reach out incase you are stuck with something.
Aug. 23, 2021
This is a great app for creating Fedex labels with a support team that is very helpful and always prompt with their responses
Thank you for recommending this app for creating FedEx labels. We are glad that our support team could be of help to you in generating labels for shipments to Peurto Rico
Aug. 20, 2021
super helpful with issues and quick response time. must have app if youre using fedex with you shopify account.
Thank you so much for recommending the app. Appreciate it. And glad to know our support team could help.
Aug. 18, 2021
Always happy to talk with the support team, really helpful. This app is a must-have if you use FedEx.
Seeing that you had a 5-star experience is the best thing we could hope for. Appreciate your special mention of this app being a must have for FedEx users.
Aug. 17, 2021
Very helpful and quick service when I was in a pinch. Prathyusha was able to walk me through shipping zones and set them up with me while on the phone, a real life saver!
We are happy to hear that we were helpful in the configuration of rate settings. Thank you so much for the review. This means a lot to us.
Aug. 11, 2021
The support of this team has been absolutely phenomenal. They have helped me every step of the way, very prompt to respond and they were even willing to jump on a Zoom call to help explain things further. If you are using Fedex shipping, this App is a must!
We are happy to know that our support was helpful in setting up the app. Thanks a lot for the review. This means a lot to us.
Aug. 10, 2021
So far, amazing. The customer support and zoom/google meet calls have been a huge help. The only thing we need added to this app is to generate labels for a multiple package shipment.
Thank you for taking the time out to leave us a review. And the good news is that generating labels for a multiple package shipment is a feature which the app already has. Request you to contact support if you need help using it.
Aug. 9, 2021
Their customer service is 5 star, the app is 4 star. I find it to work generally as I expect it to. Anytime I run into an issue, though, their support is friendly and can usually assist in fixing the problem.
Thanks a lot for the review. We’re glad our support team could help when you needed them. If you have any feedback/suggestion on the app, please do share with our support team.