Conversion Companion
Boost Checkout Conversion
Rating
5.0
feedback
27
chart
#2,824
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
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Less than a month
11%
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Less than a year
85%
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More than a year
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Reviews Summary
The reviews for the Fero Shopify App are overwhelmingly positive, with users praising the app for providing valuable insights into customer behavior during the checkout process. Customers appreciate the detailed analysis and actionable insights that Fero offers, helping them make data-driven decisions to improve their checkout performance. The team behind Fero, including individuals like Chris, Rodrigo, and Craig, are highly responsive, knowledgeable, and supportive, making the user experience even more positive. Users also highlight the ease of navigation within the dashboard and the clear presentation of data, which has been instrumental in enhancing their understanding of customer behaviors and optimizing their marketing strategies.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 19, 2025
We've been really impressed with FERO! Chris and the team delivered a detailed, data-driven analysis that gave us a whole new level of insight into how our customers behave during checkout. It wasn’t just general advice – they highlighted very specific patterns in our own abandonment data and visitor behaviour. One of the things we appreciated most was how clearly everything was presented. The recommendations were highly actionable, and we’re looking forward to testing and improving our checkout flow based on their suggestions. FERO’s approach feels genuinely collaborative. It’s clear that the team understands the e-commerce landscape and is committed to helping us drive real results. If you're looking for a smarter, more personalised checkout experience and want to uncover hidden opportunities for growth, we highly recommend giving FERO a try!
April 30, 2025
Working with FERO has been very eye-opening. As a premium accessories brand, we’ve always prioritised the customer experience, but FERO helped us see what was actually happening at checkout. The audit revealed distinct behavioural groups in our shoppers (like casual vs. indecisive buyers), and the insights on how to tailor the checkout experience for each group are incredibly actionable. Highly recommend.
April 29, 2025
FERO delivers a level of insight and analysis that far surpasses what we've been able to achieve with our existing reporting tools—both within Shopify and through third-party partners. Craig has played a key role in providing thoughtful feedback and proactively helping our team uncover deeper opportunities than we imagined. Rodrigo has also been fantastic, offering a comprehensive report on the customer blockers we're facing at checkout. Notably, the insights from FERO extend beyond the checkout experience, influencing broader aspects of our conversion strategy—from landing pages to email flows and overall communications. Huge kudos to the FERO team and the incredible work they're doing!
April 22, 2025
Chris & Rodrigo have been immensely helpful in aiding our understanding of our customers' behaviour at checkout. They're really responsive when we have questions or feedback, and we've gained valuable insight into our Shopify checkout over the past few weeks!
April 8, 2025
Had a really great experience with Fero, specifically with Chris and Rodrigo. They put together a super detailed presentation diving into our own checkout abandonment data. Wasn't just generic stuff – they pulled out some genuinely insightful points about our specific situation that we hadn't seen before. Really impressed with the level of detail and how clearly they presented it. Definitely gave us food for thought and potential areas to improve. Big thanks to Chris and Rodrigo!
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