Rating

5.0

feedback

24

Reviews

chart

#2,215

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    12%
  • Less than a year
    83%
  • More than a year
    0%

Reviews Summary

The reviews for the Fero app are overwhelmingly positive, with users praising the detailed insights provided by the team, the ease of navigation in the dashboard, and the responsiveness of the support team. Customers appreciate the actionable insights into checkout processes, customer behaviors, and conversion barriers that Fero offers. The team, particularly Chris and Rodrigo, is highlighted for their knowledge, responsiveness, and ability to communicate complex analysis clearly. Users mention that the app has helped them make data-driven decisions, improve checkout performance, and enhance customer engagement. Overall, Fero is described as a valuable tool for understanding customer behavior, increasing conversions, and optimizing marketing efforts.

Highlights

Detailed insights and actionable recommendations
Ease of navigation and user-friendly dashboard
Responsive and knowledgeable support team
Data-driven decision-making and improved checkout performance
Enhanced customer engagement and targeted marketing efforts

Rating Breakdown

  • 5
    100% (24 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 22, 2025

Chris & Rodrigo have been immensely helpful in aiding our understanding of our customers' behaviour at checkout. They're really responsive when we have questions or feedback, and we've gained valuable insight into our Shopify checkout over the past few weeks!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 8, 2025

Had a really great experience with Fero, specifically with Chris and Rodrigo. They put together a super detailed presentation diving into our own checkout abandonment data. Wasn't just generic stuff – they pulled out some genuinely insightful points about our specific situation that we hadn't seen before. Really impressed with the level of detail and how clearly they presented it. Definitely gave us food for thought and potential areas to improve. Big thanks to Chris and Rodrigo!

Using app

2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

April 1, 2025

Craig and Rodrigo have been excellent for us as a business. Craig reached out to us and provided us with game changing insights. Hugely appreciated and couldn't recommend them enough. Go and try Fero yourself!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 11, 2025

We've been using fero for a month now and it has been very insightful for our checkout process. The depth of analysis it provides for the checkout stage which is hard to track has given us actionable insights into customer behavior and conversion barriers. The dashboard is easy to navigate and the team at Fero have been incredibly responsive. Their expertise has help us make data-driven decisions to improve customer checkout experience.

Using app

27 days

Total reviews

6

Average rating

5.0

5 / 5 Share

March 7, 2025

We are at the start of our journey with Fero, and so far, the service has been wonderful. The team is very responsive and knowledgeable. Gaining more analysis of our customers checkout behaviours is allowing us to be more strategic in our marketing planning, and re-evaluate our path to checkout too.

Using app

21 days

Total reviews

9

Average rating

4.8

All reviews

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