Conversion Companion

Very insightful and thoughtful team. Enjoyed digging into the data and some actionable hypotheses around improving conversion. Worth talking to them for sure -- and getting an audit.

We've been really impressed with FERO! Chris and the team delivered a detailed, data-driven analysis that gave us a whole new level of insight into how our customers behave during checkout. It wasn’t just general advice – they highlighted very specific patterns in our own abandonment data and visitor behaviour. One of the things we appreciated most was how clearly everything was presented. The recommendations were highly actionable, and we’re looking forward to testing and improving our checkout flow based on their suggestions. FERO’s approach feels genuinely collaborative. It’s clear that the team understands the e-commerce landscape and is committed to helping us drive real results. If you're looking for a smarter, more personalised checkout experience and want to uncover hidden opportunities for growth, we highly recommend giving FERO a try!

Working with FERO has been very eye-opening. As a premium accessories brand, we’ve always prioritised the customer experience, but FERO helped us see what was actually happening at checkout. The audit revealed distinct behavioural groups in our shoppers (like casual vs. indecisive buyers), and the insights on how to tailor the checkout experience for each group are incredibly actionable. Highly recommend.

FERO delivers a level of insight and analysis that far surpasses what we've been able to achieve with our existing reporting tools—both within Shopify and through third-party partners. Craig has played a key role in providing thoughtful feedback and proactively helping our team uncover deeper opportunities than we imagined. Rodrigo has also been fantastic, offering a comprehensive report on the customer blockers we're facing at checkout. Notably, the insights from FERO extend beyond the checkout experience, influencing broader aspects of our conversion strategy—from landing pages to email flows and overall communications. Huge kudos to the FERO team and the incredible work they're doing!

Chris & Rodrigo have been immensely helpful in aiding our understanding of our customers' behaviour at checkout. They're really responsive when we have questions or feedback, and we've gained valuable insight into our Shopify checkout over the past few weeks!

Had a really great experience with Fero, specifically with Chris and Rodrigo. They put together a super detailed presentation diving into our own checkout abandonment data. Wasn't just generic stuff – they pulled out some genuinely insightful points about our specific situation that we hadn't seen before. Really impressed with the level of detail and how clearly they presented it. Definitely gave us food for thought and potential areas to improve. Big thanks to Chris and Rodrigo!

Craig and Rodrigo have been excellent for us as a business. Craig reached out to us and provided us with game changing insights. Hugely appreciated and couldn't recommend them enough. Go and try Fero yourself!

We've been using fero for a month now and it has been very insightful for our checkout process. The depth of analysis it provides for the checkout stage which is hard to track has given us actionable insights into customer behavior and conversion barriers. The dashboard is easy to navigate and the team at Fero have been incredibly responsive. Their expertise has help us make data-driven decisions to improve customer checkout experience.

We are at the start of our journey with Fero, and so far, the service has been wonderful. The team is very responsive and knowledgeable. Gaining more analysis of our customers checkout behaviours is allowing us to be more strategic in our marketing planning, and re-evaluate our path to checkout too.

We have just had our first month of data and analysis with FERO but have been so impressed already. The depth of analysis is so impressive. Chris and Rodrigo not only undertake the analysis but communicate it so clearly and effectively for what it entails for us, especially in an area where we otherwise struggle to analyse shopper's behaviours and what their barriers to purchasing may be. We are excited to collect even more data so we can have greater analysis and have actionable insights to help improve our checkout performance.

Great App and great team to work with!! They are always willing to make things work. The dashboard and information presented are really good and very valuable for the business!!

We've been working with Chris and Rodrigo for about a month now, and I can highly recommend them! The guys have delivered what they promised theri platform has shed new light on our approach, helping us fine-tune how we engage with our checkout audience in the future!

We used Conversion Companion to analyse exactly where our customers were dropping off during checkout. They were able to show us insights into the drop-off percentages at every stage of the journey, giving us detail as to where our customer's biggest pain points were. The team are fantastic and very responsive to any request.

I've been testing Fero for some time now and can advise it to all Shopify owners as it allows you to analyse your most crucial part of your store: Checkout If you know how to read and analyse data, you can achieve miracles.

Shamballa Jewels has been working with Fero for about six months now. The great thing about Fero is that they can provide data during the checkout phase, which is normally hard to obtain. At Shamballa Jewels, we have been using this data to make data-driven decisions and increase our website revenue. The dashboard they provide is very intuitive, easy to navigate, and gives a clear overview of how to improve performance. Chris is a great guy, and he quickly understood the challenges we face at Shamballa regarding the checkout flow. He comes up with concrete ideas to enhance the process and minimize disruptions for our customer.

We’ve been working with Fero and Chris for a few months and I can highly recommend them! Chris is super responsive and upfront about Fero's capabilities and his insights, which have been quite valuable in better understanding our consumer behaviors at the last step. The app has pulled a curtain aside that has helped guide how we could engage with our consumers better. Great frontend for analysis - fantastic team for support.

We’ve been collaborating with Fero for a few months now, and it’s been an excellent experience! Chris is highly responsive, transparent, and communicates effectively, offering valuable advice along the way. While we’re still in the process of gathering more data, the initial results are already very promising.

FERO has been great for our store! It’s incredibly easy to use, boosts conversions, and provides valuable insights into our customers and their behavior. The platform is fantastic, and the team behind it is amazing! I highly recommend this app – it’s just great!

The team have been fantastic at sharing insights on checkout abandonment, helping us in great detail to make changes and take the load off of our small team! We have so far seen positive uplifts from the changes we have made and looking forward to continuing the partnership.

Highly recommend this, has been great as a tool for us to gain a deeper understanding & increase checkout conversions. A very knowledgable & helpful team too.