Digital Downloads ‑ Filemonk
Sell digital downloads & digital products on Shopify
Rating
4.9
feedback
388
chart
#2,443
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
5%
-
Less than a month
27%
-
Less than a year
58%
-
More than a year
6%
Reviews Summary
The Filemonk app has received overwhelmingly positive reviews from users, with many highlighting the exceptional customer service and support provided by the team. Users appreciate the quick responses, personalized assistance, and willingness of the support team to go above and beyond to resolve any issues. The app itself is praised for being user-friendly, easy to set up, and offering useful features like customizations, watermarking, and seamless integration with Shopify. Some users also mentioned the efficiency in delivering digital products to customers and the overall smooth experience of using the app. However, there were a few users who experienced initial issues or miscommunications but were satisfied with the prompt resolution and support provided by the team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 15, 2024
Really easy to use and great experience for my customers and when I did have a tech issue I was helped really quickly and professionally
Dec. 13, 2024
Excellent responsive service and good functionality but really let down by inability to customise download page both for look and features. Mine is a gift product, an album of music for very young children, sent as a download and it looks rubbish and amateur. Particularly compared to the sleek Shopify look. Please please improve the download page or give developers access to the files so they can customise. Also not having the ability to bundle as a single download file is not ideal (have to download each file individually). Make a purchase and you'll see what I mean. Hope this feedback was helpful.
Dec. 10, 2024
Greatest service for digital downloads. And customer support is fast, polite and concise. Can recommend :)
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