All reviews

Rating Breakdown

  • 5
    94% (410 ratings)
  • 4
    5% (21 ratings)
  • 3
    1% (3 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (2 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 23, 2025

Top Kundenservice!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2025

Digital Downloads is the perfect solution for selling Digital products online and the customer service is 10/10, I would highly recommend.

Store

Xaryu

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2025

This is a GREAT download app! I started on Shopify using Shopify's Digital Downloads app, but then they stopped updating it and had to search for an alternative. We used Big Digital Downloads, but found most of my customers emails were being filtered, it was hard to resend download links, and then the links began getting blocked as spam. Very annoying! I reached out to Filemonk to check that they used another system for managing the links and getting the downloads to customers. Very impressed, very easy installation and now when a customer doesn't have a download, I can easily copy and paste the tracking link within the order - OMG! SO EASY! - so I don't have to go hunting through the app to find stuff. It's all right there in the customers original order. The only thing that I'd love to see improved is a way to see a product and list of all of its variants with the file name next to them all on one screen. This would allow me to double check on products that have 12+ variants that I've selected the correct file to go with each variant properly. I found it a little clunky at first when working within that type of product. Overall, I'm absolutely delighted with this app and wish I'd switched to it years ago. Thank you for making a great product!

Using app

9 days

Total reviews

4

Average rating

5.0

5 / 5 Share

April 17, 2025

Really glad to have found Filemonk. It's very easy to use and it's very helpful having the option to provide our customers with a Digital version of the products they choose. I have always received quick help when I message the team with questions.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 11, 2025

Simple design, good technology, very responsive support. It does exactly what it says.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 7, 2025

I have no tech skills and it seems to be working very well.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 5, 2025

Had a great experience with Shashi who helped answer my queries!

Store

Alefine

Using app

5 months

Total reviews

11

Average rating

4.8

5 / 5 Share

April 3, 2025

Super happy I found this app, it's been a great way to easily add digital products. Easy to use and set up as a beginner. A lot is customizable, even with the basic plan.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

April 3, 2025

Awesome app!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 3, 2025

Anaam was extremely helpful. I highly recommend this for anyone wanting to sell an e-book on their website. Customer service has been nothing but helpful!

Using app

13 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 26, 2025

Very quick to respond. Helped twice in the space of a few minutes. Easy directions given. Would recommend.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 24, 2025

Their customer service is amazing!! I really enjoy working with them. I had a couple of CSS issues and they took care of it super quick. Thank you again for your support!! I look forward to what you guys can do!

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

March 19, 2025

Loving Filemonk! Works perfectly for my video downloads and will use it for other content in the months ahead. Thank you!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

March 17, 2025

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2025

Muito útil e o atendimento é ótimo!!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 15, 2025

Easy to use, good interface, live chat customer service is very helpful.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 8, 2025

Great app. If you ever have questions they have great customer service and will help you resolve quickly.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 6, 2025

Easy to install and modify. Does exactly what you want it to do.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 5, 2025

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 1, 2025

So far so good, it works perfectly and easy to use. when I needed to reach out for customer support I talked to Vishu who was able to answer all my questions in a very polite way and helped me resolve my problem within minutes. I would definitely recommend it to others who needs a software for their digital products.

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your Awesome review! :) It brings me joy to learn that you find the app and service easy to use. It was a pleasure on my behalf to help out and answer your questions. We're always open to your questions, concerns and feedback. Looking forward to your journey with Filemonk! -Vishu / Senior Technical Support Specialist