Digital Downloads ‑ Filemonk

Hi there, Anaam here, Head of Merchant Success at Filemonk. Thank you for your feedback, and I'm sorry you had trouble finding the cancellation option. I wanted to reassure you that Filemonk does not block merchants from cancelling a trial or a paid subscription. You can cancel your subscription, downgrade to our free plan, or uninstall the app at any time. I also saw that you reached out to our support team, and we shared the steps to cancel your trial. I'm glad we were able to help get that resolved, and I can confirm that your trial was successfully cancelled, so no charges were applied. We're a small team that genuinely cares about our merchants and works hard every day to build a product people can trust while providing fast, helpful support. Thank you for giving Filemonk a try, and I wish you all the very best with your store. I also noticed you're still using the app, so if you need any help getting everything set up, we're always happy to help. -- Anaam / Head of Merchant Success

Hey there! Thanks for writing a review, and sorry for the trouble. We do our best to support merchants with a high quality app that's feature rich and incredibly cost effective. While we ran the app free for some time, we had to introduce paid plans eventually to continue building the app. Since your review, we've added more plans and options - now you can sell up to 30 orders per month for free and upgrade only when you're ready. Not only that, we run seasonal promotions that can get you the app for up to 60% off for 3 months. We'd love to see you on the app again if you'd consider giving us another chance. I'm sure that you'll come to love the app after seeing how far we've come in feature set and pricing. :) -- Sandesh / CEO