Digital Downloads ‑ Filemonk
Sell digital downloads & digital products on Shopify
Rating
4.9
feedback
436
chart
#2,623
All reviews
Rating Breakdown
Review RSS Feed
April 4, 2025
March 7, 2025
Loving this app so far. Free plan is great as a starter will be upgrading once I get more sales. I had a few issues with downloading files after a test order but it was quickly fixed by Nagaraj from support.
Thank you for your review! I'm glad to hear you're enjoying the app and that the free plan has been a great starting point for you. It was a pleasure assisting you with the file download issue, and I'm happy we could get it resolved quickly. We are always here to help you! 😊 Nagaraj / Technical Support Specialist
Jan. 11, 2025
It's complicated, but the help desk is very helpful.
Thank you for your feedback! 😊 We appreciate your honesty and are glad to hear that our help desk has been able to assist you effectively. We’re always working to make the experience smoother, and we value your input as we continue to improve. If you ever need further assistance or have questions, feel free to reach out—we’re here to help! - Sneha / Senior Technical Support Specialist
Nov. 19, 2024
Nagaraj was my agent and was helpful to me. They have extra help for new businesses that offers extra space usage. Can't wait to use it!
Thank you for the kind review! I'm glad I could assist with verifying your store and providing extra storage on the free plan under early stage program. If you need any further help, feel free to reach out anytime! Nagaraj / Technical Support Specialist
Nov. 2, 2024
After an initial miscommunication the app developer reached out to find a solution. Would update to 5 stars once this will be finalised.
Thanks so much for writing a review and for working with me in understanding the problem and rectifying it. It's been 2+ years of running Filemonk and we work hard to do our best in supporting merchants. Let me know if there's anything else I can help you with. :) -- Sandesh / CEO
Oct. 23, 2024
Great tech support!
Thank you for taking the time to leave a review. It was my pleasure to help you set up your DKIM authentication to send out emails using your custom email address. Please feel free to reach out for anything, we're here to help :) -Anaam / Merchant Success Lead
Oct. 17, 2024
Funciona muy bien, permite enviar mails post compra con link de descarga y ofrece amplio espacio para subir documentos como producto digital. Fácil de usar. Lástima que el botón de descarga inmediata posterior al pago solo este disponible en plan de pago y no versión gratita, pero es una buena alternativa para negocios con ventas recurrentes. La recomiendo.
Sept. 17, 2024
Haven't had a huge amount of experience with the app itself at time of writing as I'm still doing legwork on digital options while setting up my store, but I've spoken with Vishu from Filemonk on a few occasions now, and he has been incredibly helpful and quick to respond to my queries and questions. The customer service is definitely great here.
Aug. 13, 2024
Great App for creating a links to templates in Canva. It would be even better if the order was automatically marked as fullfilled in shopify. Currently I have to do this manually.
Hi there! Thanks for the feedback, we do have the feature to automatically fulfill orders with digital products on all our paid plans. I've sent you a personal email with all the details :) Please feel free to reach out if you have any questions about this, we're here to help -Anaam / Merchant Success Lead
July 8, 2024
Awesome Experience! It's quite easy to get around yet very versatile. They even gave us some free extra storage to get started!
July 5, 2024
So far so goo, customer service was helpful
Thank you for the review! So glad to know Filemonk is going great for you. We're always here to help. :)
Feb. 21, 2024
Hi good day, So far this app has been really good. I have not had any issues with it so far. Customer service has been great. Very timely and responsive. I would recommend this app to anyone.
Jan. 22, 2024
Great app so far. I would recommend this if you need to manage pdf things in shopify. The interface is understandable and the support is good
Oct. 27, 2023
I love what this app does, but I recommend adding a feature so we know when they receive the download in their email.
Nov. 7, 2022
This app has everything I need to deliver my digital products to my clients. I do wish it just had a one-off payment though and no limit before it charges more on the downloads. My files are small but If they where bigger this would cost me a lot.
Thanks for your review, and greatly appreciate the feedback! 🙏🏻 Best, Kartik
July 28, 2022
great free app at the start however if i had known that this would change to a paid app i may have not used it as the prices are steep and so now ive a lot of hours uploading all my files to now having to find another suitable app or website for my downloads as i cannot justify your prices.
Hey, there. Kartik here from Filemonk! I completely understand your concern, and I wanted to let you know that as one of my first few customers - 1) you have access to all paid plan features & no limits on bandwidth for the next 3 months, and 2) I'm more than happy to provide a discount on any of the plans if you're interested. As a 1 man team, I need to make sure that the apps make some revenue so I can re-invest it back into support, building new features and helping you get more done. But there is no rush and I'm happy to support you until you're ready to pay. I've also sent you an email and I hope to hear back from you soon! :)