Digital Downloads ‑ Filemonk
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i like it so far everything is clear
I really like this app, it's fairly priced, works reliably, when I've reached out to support they've been helpful. The downside for me is I really want to see an API built so I can automate the upload of my items, the CSV method just doesn't doesn't cut it. I've asked a few times but the response has been lukewarm. Ultimately because of this I think I will end up having to develop something in house that meets my needs as I spend more time uploading files than I do on any other aspect of onboarding a new item.
Loving this app so far. Free plan is great as a starter will be upgrading once I get more sales. I had a few issues with downloading files after a test order but it was quickly fixed by Nagaraj from support.
Thank you for your review! I'm glad to hear you're enjoying the app and that the free plan has been a great starting point for you. It was a pleasure assisting you with the file download issue, and I'm happy we could get it resolved quickly. We are always here to help you! 😊 Nagaraj / Technical Support Specialist
It's complicated, but the help desk is very helpful.
Thank you for your feedback! 😊 We appreciate your honesty and are glad to hear that our help desk has been able to assist you effectively. We’re always working to make the experience smoother, and we value your input as we continue to improve. If you ever need further assistance or have questions, feel free to reach out—we’re here to help! - Sneha / Senior Technical Support Specialist
Great tech support!
Thank you for taking the time to leave a review. It was my pleasure to help you set up your DKIM authentication to send out emails using your custom email address. Please feel free to reach out for anything, we're here to help :) -Anaam / Merchant Success Lead
Funciona muy bien, permite enviar mails post compra con link de descarga y ofrece amplio espacio para subir documentos como producto digital. Fácil de usar. Lástima que el botón de descarga inmediata posterior al pago solo este disponible en plan de pago y no versión gratita, pero es una buena alternativa para negocios con ventas recurrentes. La recomiendo.
¡Gracias por tu atenta reseña! 😊 Nos alegra saber que Filemonk está funcionando bien para usted, especialmente con los correos electrónicos posteriores a la compra y el amplio espacio para productos digitales. Entendemos sus comentarios acerca de que el botón de descarga inmediata está disponible solo en el plan pago y siempre buscamos mejorar nuestras ofertas para todos los usuarios. Realmente apreciamos su recomendación y, si alguna vez necesita ayuda o tiene alguna pregunta, ¡no dude en comunicarse! ¡Le deseamos un éxito continuo con su negocio! :) - Sneha / Senior Technical Support Specialist
Had a couple of questions that Anaam was very quick to answer and clear up. Great service.
Great App for creating a links to templates in Canva. It would be even better if the order was automatically marked as fullfilled in shopify. Currently I have to do this manually.
Hi there! Thanks for the feedback, we do have the feature to automatically fulfill orders with digital products on all our paid plans. I've sent you a personal email with all the details :) Please feel free to reach out if you have any questions about this, we're here to help -Anaam / Merchant Success Lead
Have been using this app since March 2024. Highly recommended.
Great app so far. I would recommend this if you need to manage pdf things in shopify. The interface is understandable and the support is good
I love what this app does, but I recommend adding a feature so we know when they receive the download in their email.
great free app at the start however if i had known that this would change to a paid app i may have not used it as the prices are steep and so now ive a lot of hours uploading all my files to now having to find another suitable app or website for my downloads as i cannot justify your prices.
Hey, there. Kartik here from Filemonk! I completely understand your concern, and I wanted to let you know that as one of my first few customers - 1) you have access to all paid plan features & no limits on bandwidth for the next 3 months, and 2) I'm more than happy to provide a discount on any of the plans if you're interested. As a 1 man team, I need to make sure that the apps make some revenue so I can re-invest it back into support, building new features and helping you get more done. But there is no rush and I'm happy to support you until you're ready to pay. I've also sent you an email and I hope to hear back from you soon! :)
I used this app to help me add digital downloads to my shopify website. Easy to use and quick to set up.
Thank you so much for the kind words in your review! Please feel free to reach out if you have any feedback, suggestions or queries. Have a great day. :)
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